Installation Manual

Cause
The browser is not configured correctly for Kerberos login.
Action
iLO Credential prompt appears during Kerberos login by name attempt
Symptom
A credential prompt appears when a user tries to log in to iLO with a user name in Kerberos SPN
format and the associated domain password.
Cause
The computer account for iLO is part of a child domain and the Kerberos configuration parameters
reference the parent domain.
Action
Verify that the following Kerberos parameters are configured correctly: Kerberos Realm, Kerberos
KDC Server Address, and Kerberos KDC Server Port.
A directory connection to iLO ends prematurely
Symptom
An Active Directory session ends prematurely.
Cause
Network errors can cause iLO to conclude that a directory connection is no longer valid. If iLO
cannot detect the directory, it ends the directory connection. Any attempt to continue using the
terminated connection redirects the browser to the login page.
This issue might occur in the following situations:
• The network connection is terminated.
• The directory server is shut down.
Action
Log back in and continue using iLO.
If the directory server is unavailable, you must log in with a local user account.
Configured Directory user contexts do not work with iLO login
Symptom
Directory user contexts are configured, but the login options they provide do not work.
Cause
The user object in the directory or the user context is not configured correctly.
332 Troubleshooting