Installation Manual

Action
Try the following actions:
1. Verify that the DNS server configured in iLO is correct.
2. Verify that the directory server FQDN is correct.
3. As a troubleshooting tool, use an IP address instead of the FQDN.
4. If the problem persists, check the DNS server records and network routing.
Ping Directory Server test reports a failure
Symptom
The Ping Directory Server test reports the status Failed.
Cause
iLO pinged the directory server and did not receive a response.
Action
Try the following actions:
1. Check to see if a firewall is active on the directory server.
2. Check for network routing issues.
Connect to Directory Server test reports a failure
Symptom
The Connect to Directory Server test reports the status Failed.
Cause
iLO failed to initiate an LDAP connection with the specified directory server.
Action
Try the following actions:
1. Verify that the configured directory server is the correct host.
2. Verify that iLO has a clear communication path to the directory server through port 636
(consider any routers or firewalls between iLO and the directory server).
3. Verify that any local firewall on the directory server is enabled to allow communications
through port 636.
Connect using SSL test reports a failure
Symptom
The Connect using SSL test reports the status Failed.
Cause
The SSL handshake and negotiation between iLO and the directory server were unsuccessful.
Action
Try the following actions:
• Enable the directory server for SSL negotiations.
• If you are using Microsoft Active Directory, verify that Active Directory Certificate Services
is installed.
Directory issues 335