Installation Manual

Text is displayed incorrectly when using an SSH connection to iLO
Symptom
Extended text configuration beyond the 80 x 25 configuration is not displayed correctly when
using SSH.
Cause
SSH access from the text-based Remote Console supports the standard 80 x 25 configuration
of the text screen. This mode is compatible for the text-based Remote Console for most text-mode
interfaces.
Action
Hewlett Packard Enterprise recommends configuring the text application in 80 x 25 mode or
using the graphical Remote Console.
An SSH session fails to start or terminates unexpectedly
Symptom
An SSH session fails to start or terminates unexpectedly.
Solution 1
Cause
iLO is configured to use the Shared Network Port, and NIC teaming is enabled for the NIC the
Shared Network Port uses. In this configuration, network communications might be blocked in
the following cases:
• The selected NIC teaming mode causes the switch that iLO is connected with to ignore traffic
from the server NIC/port that iLO is configured to share.
• The selected NIC teaming mode sends all traffic destined for iLO to a NIC/port other than
the one that iLO is configured to share.
Action
Ensure that your Shared Network Port configuration follows the NIC teaming guidelines. For
more information, see “NIC teaming with Shared Network Port configurations” (page 24).
Remote Support issues
SSL Bio Error during Insight RS registration
Symptom
The following error occurs when you try to register a server for Insight Remote Support central
connect: SSL Bio Error.
Action
1. Navigate to the Information→Diagnostics page in the iLO web interface.
2. Click Reset iLO.
Clicking Reset iLO does not make any configuration changes, but it terminates any active
connections to iLO and completes any firmware updates in progress. The Configure iLO
Settings privilege is required to reset iLO on the Diagnostics page.
3. When the reset is finished, log in to the iLO web interface and retry the registration procedure.
348 Troubleshooting