Installation Manual

Server not identified by server name in Insight Online or Insight RS
Symptom
A server is not identified as <server name> in Insight Online or Insight RS. Instead, it is identified
in Insight Online as <product name>_<serial number> and in Insight RS as <serial number>.
Cause
The server was registered for remote support before iLO discovered the server name.
Action
1. Do one of the following:
• Verify that AMS is enabled and the operating system is running.
• Update the Server Name on the Administration→Access Settings page in the iLO
web interface.
• For Windows systems only: Start the operating system. Insight Online and Insight RS
will use the Windows computer name to identify the server.
2. For Insight Remote Support central connect only: Depending on your configuration, do one
of the following:
• For configurations with iLO firmware 1.30 or later, no additional action is required. iLO
automatically detects the server name and forwards it to Insight RS and Insight Online.
• ProLiant Gen8 servers only: For configurations with iLO firmware versions earlier than
1.30, the server name is updated automatically the next time data collection information
is transmitted. Data collection occurs every 30 days and can be initiated immediately
from the Remote Support→Data Collections page in the iLO web interface.
3. If you had an active Insight Online session when you performed Step 1, click the refresh
button ( ) to update the Insight Online view with the server information.
More information
Sending data collection information
Server OS name and version not listed in Insight RS or Insight Online
Symptom
The server OS name and version are not listed in Insight RS or Insight Online.
Cause
The server was registered for remote support when the OS and AMS were not running (for
example, during an Intelligent Provisioning registration). In this situation, iLO cannot determine
which OS is installed.
Action
To update the OS information, iLO must acquire the OS information from AMS.
Remote Support issues 349