Installation Manual

Server health status is red in Insight RS or Insight Online
Symptom
A server that is registered for remote support is displayed with red status in Insight RS or Insight
Online.
Cause
The server warranty expired.
Action
You must have a valid contract or warranty to receive remote support.
You can continue to use the iLO features to monitor and manage your server, even after the
warranty expires.
iLO Federation issues
Query errors occur on iLO Federation pages
Symptom
When you open an iLO Federation page, iLO peers and associated data might be missing from
the page, and the following error is displayed:
Errors occurred during query, returned data may be incomplete or
inconsistent.
Cause
This error might occur when a network communication error, configuration problem, or failed iLO
system prevents the retrieval of data from all systems in an iLO Federation group.
Action
Try the following:
• Wait for twice the configured Multicast Announcement Interval, and then refresh the iLO
Federation page. If an iLO system was reconfigured and can no longer communicate with
the local iLO system, it will be dropped from its peer relationships after they expire.
• Check the Multi-System Map page for errors. This page can help you identify communication
problems between iLO peers.
• If you are using server blades in a BladeSystem enclosure, verify that Enclosure iLO
Federation Support is configured on the Enclosure Settings→Network Access→Protocols
page in the Onboard Administrator web interface. You must have Onboard Administrator
4.11 or later to configure this setting. This configuration is required to allow peer-to-peer
communication between the server blades in an enclosure.
• Verify that the switches in the network are configured to allow communication between iLO
peers.
• If you changed the network routes, subnet mask, IP address, or HTTP port for an iLO peer,
verify that the peer has a communication path to the local iLO system.
• Ensure that a communication path exists between the local iLO system and the peer with
the error. An intermediate firewall or a change to the iLO network configuration and HTTP
port setting might block communication between the local iLO system and the peer.
More information
Viewing the iLO Federation Multi-System Map
Server health status is red in Insight RS or Insight Online 351