Installation Manual

Firmware update issues
Unsuccessful iLO firmware update
Symptom
The following issues occur when you try to update the iLO firmware:
• iLO firmware is not responding.
• iLO did not accept the firmware update request.
• An iLO firmware update stopped before the update was complete.
Solution 1
Cause
A communication or network issue occurred.
Action
1. Attempt to connect to iLO through the web browser. If you cannot connect, there is a
communication issue.
2. Attempt to ping iLO. If you are successful, the network is working.
3. Try the firmware update again.
Solution 2
Action
Try a different firmware update method.
For more information, see “Firmware updates” (page 35).
iLO firmware update error
Symptom
The following error is displayed during a firmware update:
The last firmware update attempt was not successful. Ready for the next
update.
Cause
An incorrect file was used to update the iLO firmware.
Action
To reset the flash process, click Clear Error, and then try the firmware update again with the
correct firmware file. If you do not clear the error, the same error might occur even when you use
the correct firmware file.
iLO firmware update does not finish
Symptom
An iLO firmware update remains at 1% complete and does not finish.
Action
1. Install the HPONCFG on the server.
You can download HPONCFG from the following website: http://www.hpe.com/support/
hpesc.
354 Troubleshooting