HP Insight Diagnostics 9.0 User Guide
Table Of Contents
- User Guide
- Contents
- 1 HP Insight Diagnostics overview
- 2 Getting started
- Installing the Online Edition
- Starting the Online Edition
- Starting HP Insight Diagnostics for Windows Online Edition
- Starting HP Insight Diagnostics for Linux Online Edition from the HP System Management Homepage
- Starting the Online Edition from a browser
- Modifying browser settings on a Linux server
- Starting the Online Edition from Microsoft Internet Explorer
- Starting the Online Edition from Firefox
- Using the Online Edition from a command line
- Using HP Insight Diagnostics commands in Linux
- Using HP Insight Diagnostics commands in Windows
- Starting the Offline Edition
- 3 Using HP Insight Diagnostics
- 4 Troubleshooting
- Support and other resources
- Information to collect before contacting HP
- How to contact HP
- Registering for software technical support and update service
- HP authorized resellers
- Documentation feedback
- New and changed information in this edition
- Related information
- Related documentation
- HP websites
- HP Support Center
- Support and drivers
- Typographic conventions
- A Acronyms and abbreviations
- Index
Saving and printing information in HP Insight Diagnostics
You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a
diskette or a USB HP Drive Key. You cannot save to the hard drive if you are using HP Insight
Diagnostics Offline Edition. The system automatically creates an HTML file that has the same
appearance as the information displayed on the screen.
To save and print:
1. Insert a diskette or USB HP Drive Key:
• If you insert an HP Drive Key, click Reload for the system to recognize the new device.
• If you inserted an HP Drive Key before booting to the CD, you do not need to click Refresh.
2. Click Save.
3. Select Save to the floppy or Save to USB key. For supported USB devices, see the system
documentation.
4. Enter a file name in the File Name field, and then click Save. An HTML file is saved to the
diskette or USB HP Drive Key.
5. Print the information from the storage device, when using Offline Edition.
Exiting HP Insight Diagnostics
To exit HP Insight Diagnostics Online Edition, close the browser window. Click Exit Diagnostics.
To exit HP Insight Diagnostics Offline Edition:
1. Click Exit Diagnostics.
2. Remove the CD from the optical drive.
Uninstalling HP Insight Diagnostics Online Edition
Uninstalling HP Insight Diagnostics on a Windows server
1. Go to Add/Remove Programs, and then select HP Insight Diagnostics Online Edition for
Windows.
2. Click Uninstall. HP Insight Diagnostics program files and Insight Diagnostics registry data are
deleted.
3. Manually remove the \hp\hpdiags directory and any of the following files that remain on
the computer:
• Survey session files
• Test log files
• Error log files
Uninstalling HP Insight Diagnostics on a Linux server
1. Enter the following RPM command:
rpm -e hpdiags
2. Manually remove the \hp\hpdiags directory and any of the following files that remain on
the computer:
• Survey session files
• Test log files
• Error log files
Saving and printing information in HP Insight Diagnostics 33