ProLiant DL380 Maintenance and Service Guide Fourth Edition (June 2000) Part Number 136363-004 Spare Part Number 159127-001 Compaq Computer Corporation
Notice © 2000 Compaq Computer Corporation Compaq, ProLiant, SmartStart, and the Compaq logo Registered U.S. Patent and Trademark Office. Compaq Authorized Reseller is a trademark and/or service mark of Compaq Information Technologies Group, L.P. Other product names mentioned herein may be trademarks and/or registered trademarks of their respective owners. Compaq Computer Corporation shall not be liable for technical or editorial errors or omissions contained herein.
Contents About This Guide Symbols in Text.........................................................................................................vii Compaq Technician Notes .......................................................................................viii Where to Go for Additional Help ............................................................................... ix Telephone Numbers ............................................................................................
iv Compaq ProLiant DL380 Maintenance and Service Guide Removal and Replacement Procedures continued Cable Routing Diagrams ........................................................................................2-25 PCI Expansion Board .............................................................................................2-27 Riser Board and Brace............................................................................................2-28 Memory ..................................................
Contents Diagnostics and Troubleshooting continued ROMPaq Error Recovery Options..........................................................................3-65 ROMPaq Disaster Recovery ...........................................................................3-66 Compaq Insight Manager .......................................................................................3-67 Features of Compaq Insight Management.......................................................
About This Guide This maintenance and service guide is a troubleshooting guide that can be used for reference when servicing Compaq ProLiant DL380 Servers. IMPORTANT: The installation of options and the servicing of this product shall be performed by individuals who are knowledgeable of the procedures, precautions, and hazards associated with equipment containing hazardous energy circuits. Symbols in Text These symbols may be found in the text of this guide. They have the following meanings.
viii Compaq ProLiant DL380 Maintenance and Service Guide Compaq Technician Notes WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.
About This Guide Where to Go for Additional Help In addition to this guide, the following information sources are available: ■ User documentation ■ On line information at the Compaq website http://www.compaq.com/support/servers/index.
Chapter 1 Illustrated Parts Catalog This chapter provides the illustrated parts breakdown and a spare parts list for the Compaq ProLiant™ DL380 Servers. See Table 1-1 and Table 1-2 for the names of referenced spare parts.
1-2 Compaq ProLiant DL380 Maintenance and Service Guide Mechanical Parts Exploded View 2 3 1 5 4 6 7 Figure 1-1.
Illustrated Parts Catalog Mechanical Spare Parts List Table 1-1 Mechanical Spare Parts List Item Description Spare Part Number Chassis 1 Chassis 212943-001 2 Server cover 327313-001 3 Rack-mount bezel 218257-001 4 SCSI drive cage 159137-001 5 Optional 2x1-inch media device drive cage 144087-001 6 Hard drive blank 122759-001 7 Removable media blank Part of kit 159542-001 1-3
1-4 Compaq ProLiant DL380 Maintenance and Service Guide System Components Exploded View 13 11a 18 19 17 8 16 21 1 10 20 14 12 15 22 5 9 4 6 7 Figure 1-2.
Illustrated Parts Catalog System Components Spare Parts List Table 1-2 System Components Spare Parts List Item Description Spare Part Number System Components 8 CPU fan a) 92 mm, 74 CFM 159203-001 b) 92 mm, 110 CFM 216472-001 9 Power supply fan 173907-001 10 Power On/Standby switch with cable and LED indicators 144086-001 11 Processors 12 a) Pentium III 667-MHz with heatsink 166109-001 b) Pentium III 733-MHz with heatsink * 166108-001 c) Pentium III 800-MHz with heatsink * 187781-001
1-6 Compaq ProLiant DL380 Maintenance and Service Guide Table 1-2 System Components Spare Parts List continued Item Description Spare Part Number Options 23 Signal cable kit * 159129-001 CD data shredded cable assembly SCSI 2-device shredded cable assembly SCSI 1-device shredded cable assembly 24 Power cable kit * 327919-001 14-pin power cable assembly Main 20-pin power cable assembly Hard drive/CD power cable assembly 25 Plastics kit * 327319-001 Option board retainer Blank option board brack
Illustrated Parts Catalog Table 1-2 System Components Spare Parts List continued Item Description Spare Part Number Memory 36 64-MB registered 133-MHz SDRAM DIMM * 159225-001 37 256-MB registered 133-MHz SDRAM DIMM * 159304-001 38 512-MB registered 133-MHz SDRAM DIMM * 159227-001 39 1-GB registered 133-MHz SDRAM DIMM * 163902-001 Controllers 40 NC3163 Embedded 10/100 Fast Ethernet NIC (Wake On LAN) * 41 Smart Array 221 controller * 400546-001 42 Smart Array 3200 controller * 340855-00
Chapter 2 Removal and Replacement Procedures This chapter provides subassembly/module-level removal and replacement procedures for Compaq ProLiant DL380 Servers. After completing all necessary removal and replacement procedures, run the Diagnostics program to verify that all components operate properly.
2-2 Compaq ProLiant DL380 Maintenance and Service Guide Electrostatic Discharge Information A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage, observe the following precautions: ■ Transport products in static-safe containers such as conductive tubes, bags, or boxes.
Removal and Replacement Procedures Symbols on Equipment Any product or assembly marked with these symbols indicates that the component exceeds the recommended weight for one individual to handle safely. 25 kg 55 lb WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling.
2-4 Compaq ProLiant DL380 Maintenance and Service Guide Preparation Procedures Before beginning to remove any serviceable parts, determine whether the part is hot-pluggable or non-hot-pluggable. Hot-Pluggable Device Hot-pluggable devices in the ProLiant DL380 Server include SCSI hard drives and power supplies. IMPORTANT: It is not necessary to turn off the server to replace hot-plug devices such as power supplies, fans, or hard drives when they are not in active use.
Removal and Replacement Procedures CAUTION: Electrostatic discharge can damage electronic components. Be sure you are properly grounded before beginning any installation procedure. For more information, see “Electrostatic Discharge Information” earlier in this chapter. 1. Press the Power On/Standby switch to Standby. This places the server in standby mode, thereby disabling the main hot-plug power supply output and providing auxiliary power to the server.
2-6 Compaq ProLiant DL380 Maintenance and Service Guide Rack Warnings WARNING: To reduce the risk of personal injury or damage to the equipment: 25 kg 55 lb ■ Observe local Occupational Safety requirements and guidelines for heavy equipment handling. ■ Obtain adequate assistance to lift and stabilize the product during installation or removal. ■ Remove all pluggable power supplies and modules to reduce the weight of the product.
Removal and Replacement Procedures Server Cover To remove the server cover: 1. Complete the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Loosen the three captive thumbscrews on the rack-mount bezel . 3. Use the grip slot to slide the cover toward the rear of the unit approximately 2.5 cm (1-inch); then lift off the server cover . 2 1 Figure 2-1. Removing the server cover Reverse steps 1 through 3 to replace the server cover.
2-8 Compaq ProLiant DL380 Maintenance and Service Guide Power On/Standby Switch with Status Indicators To remove the Power On/Standby switch with status indicators: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Remove the server cover. See “Server Cover” earlier in this chapter. . 4. Press in on the two tabs on the top and bottom of the switch . 5. Push the switch through the bezel as shown . 3.
Removal and Replacement Procedures Rack-Mount Bezel WARNING: Before removing the rack-mount bezel, be sure the computer is powered down and the power cord is disconnected from the electrical outlet. To remove the rack-mount bezel: 1. Complete the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Remove the Power On/Standby switch assembly from the bezel. See “Power On/Standby Switch with Status Indicators” earlier in this chapter. 3.
2-10 Compaq ProLiant DL380 Maintenance and Service Guide Diskette Drive CAUTION: When removing or installing the diskette drive, be careful not to damage its front eject button. To remove the diskette drive: 1. Complete the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Remove the server cover. See “Server Cover” earlier in this chapter. 3. Disconnect the power and data cables from the diskette drive (if installed). 4. Remove the Power On/Standby switch.
Removal and Replacement Procedures 7. Rotate the rear of the diskette drive toward the outer edge of the chassis 8. Lift the diskette drive straight up to remove it Front View . . 4 3 Figure 2-5. Removing the diskette drive NOTE: The cables from the Power On/Standby switch have been removed from the drawing for clarity. Reverse steps 1 through 8 to replace the diskette drive.
2-12 Compaq ProLiant DL380 Maintenance and Service Guide Power Supply Fan and Bracket To remove the power supply fan and bracket: 1. Complete the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Remove the server cover. See “Server Cover” earlier in this chapter. 3. Unplug the fan from the system board. 4. Remove the three screws from the power supply fan bracket . 5. Move the fan assembly forward. Pull up to remove the fan assembly from the power supply .
Removal and Replacement Procedures Power Supply Blank To remove a power supply blank: 1. Push in the tabs on the power supply blank 2. Pull the tab out until it is horizontal . . 3. Pull the power supply blank out the back of the chassis . IMPORTANT: A ProLiant DL380 Server ships standard with a single power supply module. The primary module must populate the outer bay. A power supply blank may populate the inner bay.
2-14 Compaq ProLiant DL380 Maintenance and Service Guide Hot-Plug Power Supply WARNING: To reduce the risk of electric shock, do not disassemble the power supply or attempt to repair it. It should be replaced only with the specified spare part. To remove a hot-plug power supply: 1. Unplug the AC power cord. 2. Push in the port-colored lever on the power supply blank 3. Pull the lever out until it is horizontal . . 4. Pull the power supply out the back of the chassis .
Removal and Replacement Procedures Hot-Plug Power Supply Backplane Board To remove a hot-plug power supply backplane board: 1. Complete the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Remove the server cover. See “Server Cover” earlier in this chapter. 3. Remove the power supply fan and bracket. See “Power Supply Fan and Bracket” earlier in this chapter. 4. Disconnect all cables from the backplane board. 5. Tilt the backplane forward. 6.
2-16 Compaq ProLiant DL380 Maintenance and Service Guide Mass Storage Devices ProLiant DL380 Servers can house up to eight mass storage devices, including: ■ Up to four 1-inch, hot-plug hard drives ■ Preinstalled, low-profile, IDE CD-ROM drive ■ Preinstalled 3.5-inch, 1.44-MB diskette drive in the vertical position ■ Two half-height 5.
Removal and Replacement Procedures ProLiant DL380 Drives This section describes the drive cage positions, and removal and replacement procedures for parts of the ProLiant DL380 Server. CAUTION: The ProLiant DL380 Server does not support the IDE or EIDE hard drives. Drive Locations 4 3 2 1 0 1 5 B A 4 4 2 3 2 1 0 5 5 4 3 Figure 2-10.
2-18 Compaq ProLiant DL380 Maintenance and Service Guide Hard Drive Blank To remove a hard drive blank: 1. Push the tab to unlock the hard drive blank . 2. Continue to press on the tab and slide the hard drive blank out of the drive cage . IMPORTANT: A hard drive blank must be installed in an unused drive slot. Failure to install a hard drive blank could result in thermal failures. 1 2 Figure 2-11.
Removal and Replacement Procedures SCSI Hot-Plug Hard Drive To remove a SCSI hot-plug hard drive: 1. Push in the tab to unlock the lever on the hard drive 2. Rotate the lever outward, as shown 3. Pull the hard drive out of the bay . . . 3 2 1 Figure 2-12. Removing a hard drive To replace the hard drive, slide the drive into the cage until it clicks into place, then close the lever.
2-20 Compaq ProLiant DL380 Maintenance and Service Guide Hot-Plug Drive Cage To remove the hot-plug drive cage: 1. Complete the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Remove the drives from the drive cage. See “SCSI Hot-Plug Hard Drive” earlier in this chapter. 3. Disconnect the SCSI and power cables from the SCSI backplane board. 4. Remove the three Torx T-15 screws securing the drive cage to the chassis 5.
Removal and Replacement Procedures SCSI Backplane Board To remove the SCSI backplane board: 1. Complete the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Disconnect the SCSI and power cables from the SCSI backplane board. 3. Remove the drives from the drive cage. See “SCSI Hot-Plug Hard Drive” earlier in this chapter. 4. Remove the hot-plug drive cage. See “Hot-Plug Drive Cage” earlier in this chapter. 5.
2-22 Compaq ProLiant DL380 Maintenance and Service Guide Low-Profile IDE CD-ROM Drive To remove the low-profile IDE CD-ROM drive: 1. Complete the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Remove the server cover. See “Server Cover” earlier in this chapter. 3. Remove the diskette drive. See “Diskette Drive” earlier in this chapter. 4. Disconnect the CD-ROM cable from the CD-ROM drive . 5. Remove the retaining screw securing the CD-ROM drive to the chassis 6.
Removal and Replacement Procedures Removable Media Blank Devices that can be installed in the removable media drive include an additional CD-ROM drive, a SCSI hard drive cage, and SLR, DAT, or DLT tape drives. To remove a removable media blank: 1. Complete the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Remove the server cover. See “Server Cover” earlier in this chapter. 3. Remove the diskette drive. See “Diskette Drive” earlier in this chapter. 4.
2-24 Compaq ProLiant DL380 Maintenance and Service Guide Optional 2x1-Inch Media Device Drive Cage To remove the 2x1-inch media device drive cage: 1. Complete the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Remove the server cover. See “Server Cover” earlier in this chapter. 3. Remove the diskette drive. See “Diskette Drive” earlier in this chapter. 4. Disconnect the power, SCSI, and signal cables. 5. Remove the T-15 screw from the side of the 2x1-inch drive cage 6.
Removal and Replacement Procedures Cable Routing Diagrams CAUTION: When routing cables, always ensure that the cables are not in a position where they will be pinched or crimped. Diskette Drive Signal Cable Figure 2-18. Diskette drive signal cable routing Low-Profile CD-ROM Drive Signal Cable Figure 2-19.
2-26 Compaq ProLiant DL380 Maintenance and Service Guide Hot-Plug Hard Drive Cage Cables Figure 2-20. Hot-plug hard drive cage cable routing Optional 2x1 Media Device Drive Cage Cables Figure 2-21.
Removal and Replacement Procedures PCI Expansion Board To remove a PCI expansion board: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Remove the server cover. See “Server Cover” earlier in this chapter. 3. Swing out the expansion board latch securing the expansion board to the riser board 4. Pull the expansion board from the chassis . . 1 2 Figure 2-22.
2-28 Compaq ProLiant DL380 Maintenance and Service Guide Riser Board and Brace To remove the riser board and brace: 1. Complete the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Remove the server cover. See “Server Cover” earlier in this chapter. 3. Remove all expansion boards, if any. See “PCI Expansion Board ” earlier in this chapter. 4. Loosen the two captive screws securing the riser board and brace 5. Lift the riser board and brace out of the unit . .
Removal and Replacement Procedures Memory The following guidelines may be helpful when installing additional memory: ■ The server ships standard with 128-MB Synchronous DRAM (SDRAM) Dual Inline Memory Module (DIMM) installed in DIMM slot 1. ■ SDRAMS must be 133-MHz, registered, 3.3 volt, 72-bit wide, with Error Correction Code (ECC). No other DIMMS are compatible with server. ■ Install SDRAM DIMM modules one at a time in the sequential order starting with DIMM slot 1.
2-30 Compaq ProLiant DL380 Maintenance and Service Guide ProLiant DL380 Servers ship standard with one Synchronous DRAM (SDRAM) Dual Inline Memory Module (DIMM) installed in DIMM slot 1. Figure 2-24 and Table 2-2 show the location of the DIMM slots on the system board. 4 3 2 1 Figure 2-24.
Removal and Replacement Procedures SDRAM DIMM CAUTION: Electrostatic discharge can damage electronic components. Be sure you are properly grounded before beginning any installation procedure. Refer to “Electrostatic Discharge Information” earlier in this chapter. To remove an SDRAM DIMM: 1. Complete the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Remove the server cover. See “Server Cover” earlier in this chapter. 3. Press both SDRAM DIMM slot latches outward 4.
2-32 Compaq ProLiant DL380 Maintenance and Service Guide Processor and Processor Power Module ProLiant DL380 Servers can support up to two processors. When two processors are used, they operate in an associated mode. Figure 2-26 and Table 2-3 show the location of the processor(s) and Processor Power Module(s) on the system board. 1 3 2 4 Figure 2-26.
Removal and Replacement Procedures Processor CAUTION: Electrostatic discharge can damage electronic components. Be sure you are properly grounded before beginning any installation procedure. Refer to “Electrostatic Discharge Information” earlier in this chapter. To remove a processor: 1. Complete the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Remove the server cover. See “Server Cover” earlier in this chapter. 3.
2-34 Compaq ProLiant DL380 Maintenance and Service Guide Processor Power Module WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. Every processor comes with a Processor Power Module (DC-to-DC converter) that provides power for the processor. To remove a Processor Power Module (PPM): 1. Complete the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Remove the server cover.
Removal and Replacement Procedures CPU Fan To remove the CPU fan: 1. Complete the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Remove the server cover. See “Server Cover” earlier in this chapter. 3. Remove the processor(s) from the processor retaining posts. See “Processor” earlier in this chapter. 4. Remove the two processor retaining posts closest to the CPU fan. securing the fan assembly to the chassis. 6. Unplug the CPU fan assembly from the system board . 7.
2-36 Compaq ProLiant DL380 Maintenance and Service Guide Integrated Smart Array Controller The Integrated Smart Array Controller supports the following features: ■ 16-MB total memory, 8-MB read-ahead cache ■ 32-bit PCI bus master interface ■ RAID 0, 0+1, 1, and 5 disk fault tolerance ■ Support for up to four internal SCSI hot-plug hard drives ■ Support for up to six internal SCSI hot-plug hard drives with optional 2x1-inch drive cage ■ Migration from any RAID level to any RAID level ■ Migrati
Removal and Replacement Procedures WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching. To remove the Integrated Smart Array Controller: 1. Complete the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Remove the server cover. See “Server Cover” earlier in this chapter. 3. Pull the latches outward . 4.
2-38 Compaq ProLiant DL380 Maintenance and Service Guide System Board To remove the system board: 1. Complete the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Remove the server cover. See “Server Cover” earlier in this chapter. 3. Remove all expansion boards. See “PCI Expansion Board” earlier in this chapter. 4. Remove the riser board and brace. See “Riser Board and Brace” earlier in this chapter. 5.
Removal and Replacement Procedures System Board Battery If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: This server contains either an internal lithium manganese dioxide, or a vanadium pentoxide battery. There is risk of fire and burns if the battery pack is not handled properly.
2-40 Compaq ProLiant DL380 Maintenance and Service Guide To replace the system board battery: 1. Complete the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Remove the server cover. See “Server Cover” earlier in this chapter. 3. Locate the battery on the system board system board. . Pull the battery sideways to remove it from the 4. Install the new battery. 5. Run the System Configuration Utility to reconfigure the system.
Chapter 3 Diagnostics and Troubleshooting This chapter describes software and firmware diagnostic tools available for all Compaq server products.
3-2 Compaq ProLiant DL380 Maintenance and Service Guide Diagnostic Tools Utility Overview These utilities were developed to assist in diagnosing problems, testing the hardware, and monitoring and managing Compaq server hardware. Table 3-1 Diagnostic Tools Tool What it is How to run it Compaq Diagnostics Program Utility to assist testing and/or verifying operation of Compaq hardware. If problems are found, Compaq Diagnostics isolates failure(s) down to replaceable parts, whenever possible.
Diagnostics and Troubleshooting Table 3-1 Diagnostic Tools continued Tool What it is How to run it Array Diagnostics Utility (ADU) A Windows-based tool designed to run on all Compaq systems that support Compaq array controllers. Two main functions of ADU are to collect all possible information about the array controllers in the system, and generate a list of detected problems. Use the information provided in Array Diagnostics Utility (ADU) later in this chapter.
3-4 Compaq ProLiant DL380 Maintenance and Service Guide Default Configuration When the system is first turned on, the system ROM detects the unconfigured state of the hardware and provides default configuration settings for most devices. By providing this initialization, the system can run Diagnostics and other software applications before running the normal SmartStart and System Configuration programs.
Diagnostics and Troubleshooting Utilities Access The Compaq SmartStart and Support Software CD contains the SmartStart program and many of the Compaq utilities needed to maintain the system, including: ■ System Configuration Utility ■ Array Configuration Utility ■ Array Diagnostic Utility ■ ROMPaq Firmware Upgrade Utilities ■ Compaq Diagnostics CAUTION: Do not select the Erase Utility when running the SmartStart and Support Software CD. This will result in data loss to the entire system.
3-6 Compaq ProLiant DL380 Maintenance and Service Guide Running the Utilities from Diskette ■ Run the utilities from their individual diskettes. If you have a utility diskette newer than the version on the SmartStart and Support Software CD, use that diskette. ■ Create a diskette version of the utility from the SmartStart and Support Software CD. To create diskette versions of the utilities from the CD: 1. Start the Compaq SmartStart and Support Software CD. 2.
Diagnostics and Troubleshooting Power-On Self-Test (POST) POST is a series of diagnostic tests that run automatically on Compaq computers when the system is turned on.
3-8 Compaq ProLiant DL380 Maintenance and Service Guide Table 3-2 POST Error Messages Error Code Audible Beeps Probable Source of Problem Recommended Action A Critical Error occurred prior to this power-up None A catastrophic system error, which caused the server to crash, has been logged. Run Diagnostics. Replace failed assembly as indicated. Unsupported Processor Detected System Halted 1 long, 1 short Processor not supported by current system ROM.
Diagnostics and Troubleshooting 3-9 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 178-Processor Configuration Invalid None Processor type or step does not match configuration memory. Run the System Configuration Utility and correct. 180-Log Reinitialized None N/A N/A 201-Memory Error None RAM failure Run Diagnostics. Replace failed assembly as indicated. 203-Memory Address Error None RAM failure Run Diagnostics.
3-10 Compaq ProLiant DL380 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 215-Processor Power Module has lost Redundancy in Socket x None PPM (DC-DC Converter) has lost redundancy. Run Diagnostics. Replace failed assembly as indicated. 215-Nonfunctioning Voltage Regulator Module for Processors None PPM (DC-DC Converter) has failed or lost redundancy. Run Diagnostics.
Diagnostics and Troubleshooting 3-11 Table 3-2 POST Error Messages continued Error Code Audible Beeps 303-Keyboard Controller Error None 304-Keyboard or System Unit Error None 40X-Parallel Port X Address Assignment Conflict 601-Diskette Controller Error 2 short None Probable Source of Problem Recommended Action System board, keyboard, or mouse controller failure 1. Run Diagnostics. 2. Replace failed assembly as indicated. Keyboard, keyboard cable, or system board failure 1.
3-12 Compaq ProLiant DL380 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1611-CPU Fan (Fan X) failure detected 2 short CPU fan has failed. Replace the failed fan. 1612-Primary power supply failure 2 short Primary power supply has failed. Replace power supply as soon as possible. 1613-Low System Battery None Real time clock system battery is running low on power. Run Diagnostics.
Diagnostics and Troubleshooting 3-13 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1720-Slot x Drive Array – SMART Drive Detects Imminent Failure SCSI: Port y: SCSI ID x None Indicated drive has reported a SMART predictive-failure condition and may fail at some time in the future. If drive is part of a nonfault-tolerant configuration, back up all data before replacing drive and restore all data afterward.
3-14 Compaq ProLiant DL380 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action Controller has detected an additional array of drives that was attached when the power was off. The logical drive configuration information has been updated to add the new logical drives. The maximum number of logical drives supported is 32. Additional logical drives will not be added to the configuration. Press F1 to resume.
Diagnostics and Troubleshooting 3-15 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1764-Slot x Drive Array - Capacity Expansion Process is temporarily disabled (followed by one of the following): ■ Expansion will resume when Array Accelerator has been reattached. ■ Expansion will resume when Array Accelerator has been replaced. ■ Expansion will resume when Array Accelerator RAM allocation is successful.
3-16 Compaq ProLiant DL380 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1771-Primary Disk Port Address Assignment Conflict None Internal and external hard drive controllers are both assigned to the primary address. Run the System Configuration Utility and correct.
Diagnostics and Troubleshooting 3-17 Table 3-2 POST Error Messages continued Error Code 1777-Slot x Drive Array ProLiant drive storage enclosure problem detected (followed by one or more of the following ) Audible Beeps Probable Source of Problem Recommended Action None Cooling fan failure, internal temperature alert or open side panel Check cooling fan operation by placing hand over fan. Check internal plenum cooling fan in tower servers or storage systems.
3-18 Compaq ProLiant DL380 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1781-Disk 1 Failure None Hard drive/format error Run Diagnostics. Replace failed assembly as indicated. 1782-Disk Controller Failure None Hard disk drive circuitry error Run Diagnostics. Replace failed assembly as indicated.
Diagnostics and Troubleshooting 3-19 Table 3-2 POST Error Messages continued Error Code 1786-Drive Array Recovery Needed Audible Beeps None Probable Source of Problem Recommended Action Interim Data Recovery mode. Data has not been recovered yet. Press F1 to start the Automatic Data Recovery to begin. Data will automatically be restored to drive X now that the drive has been replaced or now seems to be working.
3-20 Compaq ProLiant DL380 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code * 1788-Slot x drive array reports incorrect drive replacement. The following SCSI drive(s) should have been replaced: SCSI port (y), SCSI ID (x). The following SCSI drive(s) were incorrectly replaced; SCSI port (y), SCSI ID (z). Audible Beeps Probable Source of Problem Recommended Action None Drives are not installed in their original positions, so the drives have been disabled. See note below.
Diagnostics and Troubleshooting 3-21 Table 3-2 POST Error Messages continued Error Code 1789-Slot x Drive array SCSI physical drive(s) Not Responding. Check the cables or replace the following drives: SCSI port (x), SCSI ID (x). Audible Beeps None Probable Source of Problem Recommended Action Cable or hard drive failure 1. Check the cable connections. 2. Replace the cables. 3. Replace the drive. If you do not want to replace the drive now, press F2.
3-22 Compaq ProLiant DL380 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code 1795-Drive Array Array Accelerator Configuration Error. Audible Beeps None Data does not correspond to this drive array. Array Accelerator is temporarily disabled. 1796-Drive Array Array Accelerator Not Responding. Probable Source of Problem Recommended Action This indicates that while the system was in use, power was interrupted while data was in the array accelerator memory.
Diagnostics and Troubleshooting Diagnostics Software Test Error Codes Tables include all test error codes generated by Compaq products. Each code has a corresponding description and recommended action(s). Each system generates only those codes that apply to its configuration and options. When you select Diagnostics and Utilities from the System Configuration Utility main menu, the utility prompts you to test, inspect, upgrade, and diagnose the server.
3-24 Compaq ProLiant DL380 Maintenance and Service Guide 100 – 199, Primary Processor Test Error Codes The 100 series of diagnostic error codes identifies failures with processor and system board functions. Table 3-3 Primary Processor Test Error Codes Error Code Description Recommended Action 101-xx CPU test failed. Replace the processor board and retest. 103-xx DMA page registers test failed. Replace the processor board and retest. 104-xx Interrupt controller master test failed.
Diagnostics and Troubleshooting 200 – 299, Memory Test Error Codes The 200 series of diagnostic error codes identifies failures with the memory subsystem. Table 3-4 Memory Test Error Codes Error Code Description Recommended Action 200-xx Invalid memory configuration. Reinsert memory modules in correct location and retest. 201-xx Memory machine ID test failed. 1. Replace the system ROM and retest. 202-xx Memory system ROM checksum failed. 2. Replace the processor board and retest. 3.
3-26 Compaq ProLiant DL380 Maintenance and Service Guide Table 3-4 Memory Test Error Codes continued Error Code Description Recommended Action 214-01 Data error during noise test 1. Replace the memory module/board and retest. 214-89 ECC error during testing 2. Replace the system board and retest. 215 Nonfunctioning DC-DC converter for processor X Replace the DC-DC converter (Processor Power Module).
Diagnostics and Troubleshooting 500 – 599, Graphics Display Unit Test Error Codes The 500 series of diagnostic error codes identifies failures with graphics or system board functions. Table 3-7 Graphics Display Unit Test Error Codes Error Code Description Recommended Action 501-xx Graphics controller test failed. 1. Replace the monitor and retest. 502-xx Graphics memory test failed. 2. Replace the graphics board and retest. 503-xx Graphics attribute test failed. 3.
3-28 Compaq ProLiant DL380 Maintenance and Service Guide 600 – 699, Diskette Drive Test Error Codes The 600 series of diagnostic error codes identifies failures with diskette, diskette drive, or system board functions. Table 3-8 Diskette Drive Test Error Codes Error Code Description Recommended Action 600-xx Diskette ID drive types test failed. 1. Replace the diskette and retest. 601-xx Diskette format failed. 2. 602-xx Diskette read test failed.
Diagnostics and Troubleshooting 1100 – 1199, Serial Test Error Codes The 1100 series of diagnostic error codes identifies failures with serial/parallel interface board or system board functions. Table 3-9 Serial Test Error Codes Error Code Description Recommended Action 1101-xx Serial port test failed. 1. 1109-xx Clock register test failed. Check the switch settings on the serial/parallel interface board (if applicable) and retest. 2.
3-30 Compaq ProLiant DL380 Maintenance and Service Guide 6000 – 6099, Compaq NIC Boards Test Error Codes The 6000 series of diagnostic error codes identifies failures with some Compaq Network Interface Controllers. Table 3-11 Compaq Network Interface Boards Test Error Codes Error Code Description Recommended Action 6000-xx Network card ID failed. 1. 6001-xx Network card setup failed. Check the controller installation in the PCI slot. 6002-xx Network card transmit failed. 2.
Diagnostics and Troubleshooting 6500 – 6599, SCSI Hard Drive Test Error Codes The 6500 series of diagnostic error codes identifies failures with SCSI hard drives, SCSI hard drive controller boards, SCSI hard drive cabling, and system board functions. If the system uses a drive array controller, see the section for Array Diagnostic Utility (ADU). Table 3-12 SCSI Hard Drive Test Error Codes Error Code Description Recommended Action 6500-xx SCSI disk ID drive types test failed. 1.
3-32 Compaq ProLiant DL380 Maintenance and Service Guide 6600 – 6699, SCSI/IDE CD-ROM Drive Test Error Codes The 6600 series of diagnostic error codes identifies failures with the CD-ROM drive cabling, CD-ROM drives, adapter boards, or the system board assembly. Table 3-13 SCSI/IDE CD-ROM Drive Test Error Codes Error Code Description Recommended Action 6600-xx CD-ROM ID failed. 1. Replace the CD-ROM media and retest. 6605-xx CD-ROM read failed. 2. 6608-xx SCSI controller test.
Diagnostics and Troubleshooting 8600 – 8699, Pointing Device Interface Test Error Codes The 8600 diagnostic error codes identifies failures with the pointing device (mouse, trackball, and so on) or the system board assembly. Table 3-15 Pointing Device Interface Test Error Codes Error Code Description Recommended Action 8601-xx Pointing device interface test failed. 1. Replace with a working pointing device and retest. 2. Replace the system board and retest.
3-34 Compaq ProLiant DL380 Maintenance and Service Guide Table 3-16 ADU Diagnostic Messages Message Description Recommended Action Accelerator board not detected Array controller did not detect a configured array accelerator board. Install the array accelerator board on the array controller. If an array accelerator board is already installed, check for proper seating on the array controller board.
Diagnostics and Troubleshooting Table 3-16 ADU Diagnostic Messages continued Message Description Recommended Action Accelerator status: Excessive ECC errors detected in at least one cache line. As a result, at least one cache line is no longer in use At least one line in the cache is no longer in use due to excessive ECC errors detected during use of the memory associated with that cache line. Replacement of cache should be considered.
3-36 Compaq ProLiant DL380 Maintenance and Service Guide Table 3-16 ADU Diagnostic Messages continued Message Description Recommended Action Adapter/NVRAM ID mismatch Nonvolatile RAM has an ID for a different controller from the one physically present in the slot. Run the System Configuration Utility. Array accelerator battery pack X not fully charged Battery is not fully charged. If 75% of batteries present are fully charged, array accelerator is fully operational.
Diagnostics and Troubleshooting Table 3-16 ADU Diagnostic Messages continued Message Description Recommended Action Controller is located in special “Graphics” slot Controller is installed in slot for special graphics control signals. If controller is used in this slot, LED indicators on front panel may not function properly. Install the controller In a different slot and run the System Configuration Utility to configure the controller and nonvolatile RAM.
3-38 Compaq ProLiant DL380 Maintenance and Service Guide Table 3-16 ADU Diagnostic Messages continued Message Description Recommended Action Drive (bay) X is a replacement drive This drive has been replaced. This message displays if a drive is replaced in a fault tolerant logical volume. If the replacement was intentional, allow the drive to rebuild. Drive (bay) X is a replacement drive marked OK This drive has been replaced and marked OK by the firmware.
Diagnostics and Troubleshooting Table 3-16 ADU Diagnostic Messages continued Message Description Recommended Action Duplicate write memory error Data could not be written to the array accelerator board in duplicate due to the detection of parity errors. This is not a data loss situation. Replace the array accelerator board. Error occurred reading RIS copy from SCSI Port x Drive ID x An error occurred while ADU was trying to read the RIS from this drive.
3-40 Compaq ProLiant DL380 Maintenance and Service Guide Table 3-16 ADU Diagnostic Messages continued Message Description Recommended Action Logical Drive X status = FAILED This status could be issued for several reasons. If this logical drive is configured for No Fault Tolerance and one or more drives fail, this status will occur. If mirroring is enabled, and any two mirrored drives fail, this status will occur.
Diagnostics and Troubleshooting Table 3-16 ADU Diagnostic Messages continued Message Description Recommended Action Loose cable detected logical drives may be marked FAILED until corrected ADU found loose cable. If logical drives are marked FAILED, those logical drives will be unusable until problem corrected. Turn off the system. Check cable(s) for tight connection to logical drives. Restart system. If same message recurs, cable(s) may be bad.
3-42 Compaq ProLiant DL380 Maintenance and Service Guide Table 3-16 ADU Diagnostic Messages continued Message Description Recommended Action SCSI Port x Drive ID x failed – REPLACE (failure message) ADU found drive that needs to be replaced. Replace drive or correct condition that caused error. SCSI Port x Drive ID x firmware needs upgrading Drive firmware is below recommended version. Run Options ROMPaq to upgrade drive to latest firmware revision. SCSI Port x Drive ID x has a loose cable.
Diagnostics and Troubleshooting Table 3-16 ADU Diagnostic Messages continued Message Description Recommended Action Unrecoverable read error Read parity errors were detected when attempting to read same data from both sides of mirrored memory. Data loss will occur. Replace the array accelerator board. WARNING - Drive Write Cache is enabled on X Drive has its internal write cache enabled. The drive may be a third-party drive, or the operating parameters of the drive may have been altered.
3-44 Compaq ProLiant DL380 Maintenance and Service Guide Integrated Management Log IML records system events and stores them in an easily viewable form. Each event is marked with a time-stamp with one-minute granularity. Events listed in the Integrated Management Log are categorized as one of four event severity levels: ■ Status—indicates that the message is informational only. ■ Repaired—indicates that corrective action has been taken. ■ Caution—indicates a nonfatal error condition.
Diagnostics and Troubleshooting Viewing the Event List 1. From Compaq Insight Manager, select the appropriate server, then select View Device Data. The selected server displays, with buttons around its perimeter. 2. Select the Recovery button, then insert Integrated Management Log. 3. If a failed component has been replaced, select the event from the list. Then select Mark Repaired.
3-46 Compaq ProLiant DL380 Maintenance and Service Guide Event List The Event List displays the affected components and the associated error messages. Though the same basic information displays, the format of the list may differ, depending on how you view it: on the Integrated Management Display, from within Compaq Insight Manager, or the Compaq Survey Utility.
Diagnostics and Troubleshooting Event Messages Table 3-17 Event Messages Event Type Event Message Action Fan Failure System Fan Failure (Fan X, Location). Replace fan. Overheat Condition System Overheating (Zone X, Location). Check fans. Corrected Memory Error threshold passed (Slot X, Memory Module X). Replace the defective memory module. Corrected Memory Error threshold passed (System Memory).
3-48 Compaq ProLiant DL380 Maintenance and Service Guide Table 3-17 Event Messages continued Event Type Event Message Action Power Supply Removed System Power Supply Removed (Power Supply X). None Power Supply Not Redundant System Power Supplies Not Redundant. Add power supply. System Configuration Battery Low Real-Time Clock Battery Failing. Replace battery. Power Module Failure A CPU Power Module (System Board, Socket X). Replace power module.
Diagnostics and Troubleshooting Rapid Error Recovery Compaq servers provide rapid recovery services for diagnosing and recovering from errors. These tools are available for local and remote diagnosis and recovery. Rapid recovery means fast identification and resolution of complex faults. The Rapid Recovery Engine and Insight Management Agents notify the system administrator when a failure occurs, ensuring that the server experiences minimal downtime.
3-50 Compaq ProLiant DL380 Maintenance and Service Guide You can also configure ASR-2 to page an administrator when the system restarts. ASR-2 depends on the application and driver that routinely notify the ASR-2 hardware of proper system operations. If the time between ASR-2 notifications exceeds the specified period, ASR-2 assumes a fault has occurred and initiates the recovery process. To configure ASR-2: 1. Run the System Configuration Utility. 2. Select View and Edit Details. 3.
Diagnostics and Troubleshooting Attended Recovery For attended recovery, ASR-2 performs the following actions: ■ Logs the error information to the IML ■ Resets the server ■ Pages you (if a modem is present and you selected Paging) ■ Starts Compaq Utilities from the hard drive ■ Enables remote access During system configuration, these utilities are placed on the system utilities partition of the hard drive.
3-52 Compaq ProLiant DL380 Maintenance and Service Guide Hardware Requirements To use this level of ASR-2 over a modem, you need the following: ■ Compaq External Netelligent modem or compatible ■ System Configuration Utility and Diagnostics Utility installed on the Compaq system partition of the hard drive ■ ASR-2 configured to load Compaq Utilities after restart You can also run Compaq Utilities remotely over an IPX or IP network using the Network feature: ■ To use Compaq Utilities on an IPX netwo
Diagnostics and Troubleshooting Table 3-18 ASR-2 Features Features Definition Software error recovery If enabled, ASR-2 is activated if the OS hangs or has a crash that results in a lockup. Software error recovery timeout Determines how long the server waits to enable ASR-2 after an OS lockup. Standby recovery server option If enabled, ASR-2 activation initiates a switch to a standby recovery server. Standby recovery server port Port used to communicate with the recovery server.
3-54 Compaq ProLiant DL380 Maintenance and Service Guide Compaq Integrated Remote Console The standard Compaq Integrated Remote Console performs a wide range of configuration activities.
Diagnostics and Troubleshooting The following ASR-2 flow chart shows you the sequence of events after a hardware or software error occurs: Hardware/Software error occurs. | Error is recorded in the Integrated Management Log, depending on the server configuration. | Operating system halts normal operation. | ASR timer expires. | Server is reset. | If a modem is installed and paging is enabled, the Server Failure Notification pager alert is sent to the Server Administrator.
3-56 Compaq ProLiant DL380 Maintenance and Service Guide Booting into Compaq Utilities When you enable ASR-2 to start into Compaq Utilities and a critical error occurs, the operating system-specific Health Driver logs the error information in the IML and the ASR-2 feature restarts the server. When the system reinitializes, the system pages the designated administrator (if enabled), and starts Compaq Utilities from the hard drive. If Dial-In status is enabled, the modem is placed in auto-answer mode.
Diagnostics and Troubleshooting Table 3-19 Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities Pager Data Example Setting Description Pager status Enabled Indicates whether the pager feature is enabled or disabled Pager dial string ATDT 555-5555 Indicates the pager dial string and delay before the pager message; pagers typically use one of the following formats: Local pagers: ATDT 555-5555 Wide area pagers: ATDT 1-800-555-5555,1234567# Pager message 1234567# Repr
3-58 Compaq ProLiant DL380 Maintenance and Service Guide Table 3-19 Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities continued Pager Data Example Setting Dial-out string 555-1234 Enter the dial string followed by the remote computer telephone number. Network status Enabled To allow network access to Compaq Utilities, set Network Status to Enabled and ensure that the Reset Boot option is set to Boot Compaq Utilities.
Diagnostics and Troubleshooting If you configure the server to boot into Compaq Utilities, it prepares for remote communications. You can remotely run Diagnostics software, the Inspect Utility, or the System Configuration Utility using a workstation running terminal emulation software, such as Compaq Insight Manager or PC Anywhere.
3-60 Compaq ProLiant DL380 Maintenance and Service Guide ASR-2 Security The standard Compaq password features function differently during ASR-2 than during a typical system startup. During ASR-2, the system does not prompt for the power-on password. This allows ASR-2 to restart the operating system or Compaq Utilities without user intervention. To maintain system security, set the server to boot in Network Server Mode (an option in the System Configuration Utility).
Diagnostics and Troubleshooting ASR-2 Integrated Management Log Messages The Integrated Management Log (IML) records memory errors, as well as catastrophic hardware and software errors that cause the system to fail. This information helps you quickly identify and correct the problem, thus minimizing downtime. You can view the IML through Compaq Insight Manager. The Diagnostics Utility either resolves the error or suggests corrective action in systems that do not support event logs.
3-62 Compaq ProLiant DL380 Maintenance and Service Guide Table 3-21 ASR-2 IML Messages continued Message Description Caution: Temperature Exceeded The operating system has detected that the temperature of the system has exceeded the caution level. Accompanying data in the log notes if an auto-shutdown sequence has been invoked by the operating system. Diagnostic Error An error was detected by the Diagnostics Utility. See the specific error code in this chapter for a detailed explanation.
Diagnostics and Troubleshooting Revision History Table Some errors can be resolved by reviewing changes to the server configuration. The server has an Automatic Revision Tracking (ART) feature that helps you review recent changes to the server configuration. One ART feature is the Revision History Table, which contains the hardware version number of the system board and any other system boards providing ART-compatible revision information.
3-64 Compaq ProLiant DL380 Maintenance and Service Guide Storage Fault Recovery Tracking This feature tracks over 12 failure-indication parameters, such as timeouts, spin-up, and self-test errors of SCSI drives. You can use these parameters to pinpoint failed storage subsystem components and to recover from controller or hard drive failure. Storage Automatic Reconstruction This feature automatically reconstructs data to an online spare or to a replaced drive if a drive fails.
Diagnostics and Troubleshooting Remote Service Features Compaq servers have the following management features that you can access through a modem or a network: Table 3-23 Compaq Servers Remote Management Features Feature Description Service Session Provides remote access to all the utilities on the Compaq system partition, including Diagnostics utilities, Inspect, ROMPaq, Drive Array Advanced Diagnostics (DAAD), and the System Configuration Utility.
3-66 Compaq ProLiant DL380 Maintenance and Service Guide ROMPaq Disaster Recovery The following option should be utilized by any server that does not have a valid ROM image. 1. Build a fresh ROMPaq diskette, using the latest version for the server involved. NOTE: If the ROM is corrupted by a ROMPaq interruption, the initial ROMPaq attempt may have affected the contents of the original diskette. 2. Turn off the server. 3.
Diagnostics and Troubleshooting Compaq Insight Manager Compaq Insight Manager is the Compaq application for easily managing network devices. Compaq Insight Manager delivers intelligent monitoring and alerting as well as visual control of the servers. In Compaq servers, every hardware subsystem, such as disk storage, system memory, and system processor, has a robust set of management capabilities.
3-68 Compaq ProLiant DL380 Maintenance and Service Guide ■ SNMP standards—allow integration with other management products. ■ Flexible network conductivity—supports multiple transport protocols including IPX, TCP/IP and PPP to operator over LANs, WANs, and modems.
Chapter 4 Connectors, Switches, and Status Indicators Connectors This section contains graphics and tables showing connector locations on the rear panel, the riser board, and the system board.
4-2 Compaq ProLiant DL380 Maintenance and Service Guide Rear Panel Components 9 1 2 3 4 5 6 10 7 11 8 Figure 4-1.
Connectors, Switches, and Status Indicators Riser Board Expansion Slots 4 3 2 1 Figure 4-2.
4-4 Compaq ProLiant DL380 Maintenance and Service Guide System Board Components 20 19 2 1 3 4 18 5 17 16 15 14 13 12 11 10 9 8 7 6 Figure 4-3.
Connectors, Switches, and Status Indicators Switches The Compaq ProLiant DL380 Server has two switchbanks (SW1 and SW2) located on the system board. These switches are used to set the configuration of the server. SW1 is used as a system identification switch and the setting is pre-set in the factory. Do not change these settings. Incorrectly set switches may result in damage to the server.
4-6 Compaq ProLiant DL380 Maintenance and Service Guide LED Indicators This section contains graphics and tables showing LED indicator locations and descriptions on the following components: ■ Power switch ■ Hot-plug power supply ■ RJ-45 connector ■ System board ■ SCSI hard drive ■ Low-profile IDE CD-ROM drive ■ 1.
Connectors, Switches, and Status Indicators Power Switch LED Indicators 31 2 3 4 Figure 4-5.
4-8 Compaq ProLiant DL380 Maintenance and Service Guide Hot-Plug Power Supply LED Indicators Each power supply has a single LED indicator. See Figure 4-6 and Table 4-6 for a detailed description of the indicator. 1 Figure 4-6. Hot-plug power supply LED indicators Table 4-6 Hot-Plug Power Supply LED Indicators Item Status Condition Green AC power is connected to this power supply. The server is powered up. Off No AC power is connected to this supply.
Connectors, Switches, and Status Indicators RJ-45 LED Indicators There are two LED indicators on the RJ-45 connector. See Figure 4-7 and Table 4-7 for a detailed description of both indicators. 1 2 Figure 4-7.
4-10 Compaq ProLiant DL380 Maintenance and Service Guide System Board LED Indicators There are six LED indicators on the system board. See Figure 4-8 and Table 4-8 for a detailed description of these indicators. 1 2 3 4 Figure 4-8.
Connectors, Switches, and Status Indicators SCSI Hard Drive LED Indicators Drive Indicators OK to remove drive if not part of fault-tolerant configuration DO NOT remove drive OK to remove failed drive DO NOT remove drive DO NOT remove drive DO NOT remove drive OFF Online Figure 4-9.
4-12 Compaq ProLiant DL380 Maintenance and Service Guide Low-Profile IDE CD-ROM Drive LED Indicator 1 Figure 4-10.
Connectors, Switches, and Status Indicators 1.44-MB Diskette Drive LED Indicator 1 Figure 4-11. 1.44-MB diskette drive LED indicator Table 4-10 1.
4-14 Compaq ProLiant DL380 Maintenance and Service Guide Riser Board LED Indicator The riser board has one LED indicator. See Figure 4-12 and Table 4-11 for a description of this indicator. 1 Figure 4-12.
Chapter 5 Specifications This chapter provides operating and performance specifications for Compaq ProLiant DL380 Servers and optional hardware. The sections in this chapter are: ■ System Unit ■ Hot-Plug Power Supply ■ Memory ■ 1.
5-2 Compaq ProLiant DL380 Maintenance and Service Guide System Unit Table 5-1 System Unit Specifications Item Description Height 12.9 cm (5.1 inch) Depth 56.1 cm (22.1 inch) Width 45.00 cm (17.7 inch) Weight (fully configured) 15.9 kg (35.0 lb) International input voltage requirements Rated input voltage 100-240 VAC Rated input frequency 50-60 Hz Rated input current 4.8 A, 2.4 A (110V, 220V) U.S.
Specifications Hot-Plug Power Supply Table 5-2 Hot-Plug Power Supply Specifications Item Description Input voltage specifications Rated input voltage 100 VAC to 240 VAC Rated input line 180 VAC to 264 VAC (90 VAC to 132 VAC) Frequency range 50Hz to 60 Hz Rated input power 432 W Rated input current 4.8A 2.
5-4 Compaq ProLiant DL380 Maintenance and Service Guide Memory Table 5-3 SDRAM DIMM Specifications Item Description Size 64-MB, 128-MB, 256-MB, 512-MB, 1-GB Speed 133-MHz minimum Width 72 bits Upgrade requirement Any combination of SDRAM DIMM (minimum 128-MB total memory required) Note: Use only 64-, 128-, 256-, 512-MB, or 1-GB registered, 72-bit wide, 3.3-volt, registered ECC SDRAM. SDRAM must be 133-MHz or faster. Use Compaq SDRAM only. 1.44-MB Diskette Drive Table 5-4 1.
Specifications Low-Profile IDE CD-ROM Drive Table 5-5 Low-Profile IDE CD-ROM Drive Specifications Item Description Applicable disk CD-DA, CD-ROM (mode 1 and 2); CD-XA (mode 2, Form 1 and 2), CD-1 Ready; CD-Extra; Photo CD (single and multiple session); CDi ready Capacity 550 MB (mode 1, 12 cm) 640 MB (mode 2, 12 cm) Block size 2638, 2352 bytes (mode 0); 2352, 2340, 2336, 1024 bytes (mode 1); 2352, 2340, 2336, 2048, 1024 bytes (mode 2) Dimensions Height 12.7 mm (0.5 inch) Depth 130 mm (5.
5-6 Compaq ProLiant DL380 Maintenance and Service Guide Wide Ultra2 SCSI Hot-Plug Hard Drive Table 5-6 Wide Ultra2 SCSI Hot-Plug Hard Drive Specifications 9.1 GB 9.1 GB 18.2 GB 18.2 GB Logical capacity 9100 MB 9100 MB 18209 MB 18209 MB Height Third, 1.0 inch Third, 1.0 inch Third, 1.0 inch Third, 1.0 inch Size 3.5 inches 3.5 inches 3.5 inches 3.
Specifications Integrated Smart Array Controller Table 5-7 Integrated Smart Array Controller Specifications Item Description Temperature range (noncondensing) Operating 10° to 35°C (50° to 95°F) Shipping -20° to 50°C (-4° to 122°F) Relative humidity (noncondensing) Operating 8% to 90% Nonoperating 5% to 95% Maximum drives supported Up to 15 per channel Logical drives supported 32 Simultaneous drive transfer channels 2 Data transfer method 32-bit PCI bus master Total transfer rate 160 MB/
5-8 Compaq ProLiant DL380 Maintenance and Service Guide NC3163 Embedded 10/100 Fast Ethernet NIC Controller (Wake On LAN) Table 5-8 NC3163 Embedded 10/100 Fast Ethernet NIC Controller (Wake On LAN) Specifications Dimensions Metric (U.S.
Specifications Smart Array 221 Controller Table 5-9 Smart Array 221 Controller Specifications Item Description Dimensions Height 13.7 cm (5.4 inch) Length 12.4 cm (31.5 inch) Thickness (including array accelerator) 2.5 cm (1.0 inch) Temperature range Operating 10° to 35° (C50° to 95°F) Nonoperating -30° to 60°C (-22° to 140°F) Relative humidity (noncondensing) Operating 20% to 80% Nonoperating 5% to 90% Power required +3.3V/300 mA +5V/3.0A +12V/60 mA -12V/O mA Heat dissipated (maximum) 16.
5-10 Compaq ProLiant DL380 Maintenance and Service Guide Smart Array 3200 Controller Table 5-10 Smart Array 3200 Controller Specifications Item Description Dimensions Height 13.7 cm (5.4 inch) Length 12.4 cm (31.5 inch) Thickness (including array accelerator) 2.5 cm (1.0 inch) Temperature range Operating 10° to 35° (C50° to 95°F) Nonoperating -30° to 60°C (-22° to 140°F) Relative humidity (noncondensing) Operating 20% to 80% Nonoperating 5% to 90% Power required +3.3V/300 mA +5V/3.
Specifications Smart Array 4200 Controller Table 5-11 Smart Array 4200 Controller Specifications Item Description Dimensions Height 13.7 cm (5.4 inch) Length 12.4 cm (31.5 inch) Thickness (including Array accelerator) 2.5 cm (1.0 inch) Temperature range Operating 10° to 35° (50° to 95°F) Nonoperating -30° to 60°C (-22° to 140°F) Relative humidity (noncondensing) Operating 20% to 80% Nonoperating 5% to 90% Power required +3.3V/300 mA +5V/3.
5-12 Compaq ProLiant DL380 Maintenance and Service Guide NC3131 Fast Ethernet NIC 64 PCI Dual Base 10/100 Table 5-12 NC3131 Fast Ethernet NIC 64 PCI Dual Base 10/100 Specifications Item Description Dimensions Height 9.9 cm (3.9 inches) Depth 16.5 cm (6.5 inches) Thickness (including array accelerator) 6.4 cm (2.
Specifications Optional 2x1-Inch Hot-Plug Drive Cage Table 5-13 Optional 2x1-Inch Hot-Plug Drive Cage Specifications Item Description Dimensions Height 2.54 cm (1.0 inch) Length 17.74 cm (7.0 inch) Thickness 5.08 cm (2.0 inch) Temperature range Operating 10° to 35° (C50° to 95°F) Nonoperating -30° to 60°C (-22° to 140°F) Relative humidity (noncondensing) Operating 20% to 80% Nonoperating 5% to 90% Power required +3.3V/300 mA +5V/3.0A +12V/60 mA -12V/O mA Heat dissipated (maximum) 16.
Index Symbols and Numbers 2x1-inch media device drive cage See media device drive cage A ADU accessing 3-5 description 3-3, 3-33 diagnostic messages 3-34 executing 3-6 starting 3-33 Array Configuration Utility accessing 3-5, 3-6 accessing from System Configuration 3-5, 3-6 executing 3-6 Array Diagnostic Utility See ADU ART, assembly version 3-63 ASR-2 allowing network access 3-56 attended recovery 3-51 booting into Compaq Utilities 3-56 booting into operating system 3-59 configuring 3-50, 3-54 default val
2 Compaq ProLiant DL380 Maintenance and Service Guide ASR-2 IML log messages See error log messages Asset Management, defined 3-67 audible beeps, during POST 3-8 Automatic Data Collection, defined 3-68 Automatic Revision Tracking See ART Automatic Server Recovery-2 See ASR-2 automatic storage reconstruction, defined 3-64 B backplane board removing 2-21 removing, illustrated 2-21 replacing 2-21 baffle, part number 1-6 battery disposal 2-39 location, identified 4-4 part number 1-6 removing 2-40 removing, i
Index Compaq download facility, telephone number ix Compaq Insight Management features 3-67 software architecture 3-68 Compaq Insight Manager defined 3-44, 3-68 description 3-2 remote maintenance 3-68 viewing the event list 3-45 Compaq Integrated Remote Console, features 3-54 Compaq Network Interface Controller See NIC Compaq Survey Utility description 3-2 installing 3-2 viewing 3-45 Compaq system partition, accessing utilities from 3-5 Compaq System Reference Library 3-49 Compaq website ix Comprehensive I
4 Compaq ProLiant DL380 Maintenance and Service Guide disabling 3-66 disabling boot 4-5 height 5-4 LED indicator 5-4 LED indicator, illustrated 4-13 number supported 5-4 part number 1-5 read/write capacity 5-4 read/write heads 5-4 removing 2-10 removing, illustrated 2-10, 2-11 replacing 2-11 size 5-4 specifications 5-4 test error codes 3-28 transfer rate 5-4 diskette, creating Diagnostics 3-23 Drive Array Advanced Diagnostics See DAAD drive array, diagnosing 3-23 drive bay positions, identified 2-17 drive
Index Fail-Safe Timer Expiration 3-62 PCI Bus Parity Error 3-62 Processor Parity Error 3-62 Software Generated Interrupt Detected Error 3-62 Processor Exception 3-62 Processor Prefailure 3-62 Required System Fan Failure 3-62 Server Manager Failure 3-62 UPS A/C Line Failure Shutdown or Battery Low 3-62 error messages A Critical Error occurred prior to this power-up 3-8 Accelerator board not detected 3-34 Accelerator error log 3-34 Accelerator parity read 3-34 Accelerator parity write 3-34 accelerator status
6 Compaq ProLiant DL380 Maintenance and Service Guide is a replacement drive marked OK 3-38 is failed 3-38 is undergoing drive recovery 3-38 needs replacing 3-38 upload code not readable 3-38 was inadvertently replaced 3-38 drive array Array Accelerator Battery Charge Low 3-21 Array Accelerator Battery Depleted 3-21 Array Accelerator Configuration Error 3-22 Array Accelerator Not Responding 3-22 Array Accelerator Read Error 3-22 Array Accelerator Write Error 3-22 Controller detects replacement drives 3-17
Index No configuration for accelerator board 3-41 Nonfunctioning Voltage Regulator Module 3-10 NVRAM configuration present, controller not detected 3-41 Parallel Port X Address Assignment Conflict 3-11 PCI slots powered down.
8 Compaq ProLiant DL380 Maintenance and Service Guide Event List See also IMD defined 3-46 printing 3-45 viewing 3-45 event messages, defined 3-47 event type ASR-2, system lockup 3-48 Fan Failure 3-47 machine environment Fan Inserted 3-47 Fan Removed 3-47 Fans Not Redundant 3-47 Overheat Condition 3-47 main memory Correctable Error threshold exceeded 3-47 Uncorrectable Error 3-47 operating system automatic OS shutdown 3-48 system crash 3-48 PCI bus error 3-47 power subsystem power module failure 3-48 powe
Index I illustrated parts map, part number 1-6 illustrations backplane board, removing 2-21 battery, removing 2-40 CD-ROM drive cable routing 2-25 LED indicators 4-12 removing 2-22 CPU fan, removing 2-35 diskette drive cable routing 2-25 LED indicator 4-13 removing 2-10, 2-11 drive cage, removing 2-20 drive positions 2-17 expansion boards, removing 2-27 hard drive blank, removing 2-18 hard drive, removing 2-19 hot-plug drive cage cable routing 2-26 Integrated Smart Array Controller 2-37 mechanical parts 1-
10 Compaq ProLiant DL380 Maintenance and Service Guide keyboard test error codes 3-26 keyboard connector, identified 4-2 removing 2-31 removing, illustrated 2-31 replacing 2-31 slot locations, identified 2-30 slot locations, illustrated 2-30 specifications 5-4 speed 5-4 test error codes 3-25 upgrade requirements 5-4 width 5-4 modem test error codes 3-29 when used with ASR-2 3-52 mounting kit, part number 1-6 mouse connector, identified 4-2 L N laser product, identifying label 2-3 LEDs CD-ROM drive, il
Index P packing materials, part number 1-6 pager booting Compaq Utilities from 3-57 serial interface, selecting 3-57 setting dial string 3-57 setting message 3-57 settings 3-57 testing 3-57 parallel printer port, identified 4-2 parallel printer, test error codes 3-26 part numbers baffle 1-6 battery 1-6 blank option board bracket 1-6 buns 1-6 cables 14-pin power signal head 1-6 20-pin main power 1-6 CD data shredded 1-6 SCSI 1-device shredded 1-6 SCSI 2-device shredded 1-6 carton 1-6 CD tray assembly 1-6 CD
12 Compaq ProLiant DL380 Maintenance and Service Guide signal cable header, identified 4-4 temperature range 5-3 voltage input 5-3 power supply backplane board part number 1-5 removing 2-15 removing, illustrated 2-15 replacing 2-15 power supply blank removing 2-13 removing, illustrated 2-13 replacing 2-13 power supply fan and bracket removing 2-12 removing, illustrated 2-12 replacing 2-12 power supply fan cover, part number 1-6 power supply fan guard, part number 1-6 power supply fan header, identified 4-
Index RJ-45 LED indicators, illustrated 4-9 port, identified 4-2 ROM is corrupted 3-66 ROMPaq Disaster Recovery 3-66 Firmware Upgrade Utility, accessing 3-5 interruption 3-66 S SCSI backplane board removing 2-21 removing, illustrated 2-21 replacing 2-21 SCSI CD-ROM drives See CD-ROM drives SCSI drive cage backplane board, part number 1-5 SCSI hard drives See hard drives SCSI hot-plug hard drive See hard drives SCSI ports, identified 4-2, 4-4 SCSI tape drives See tape drives SDRAM DIMM See memory security
14 Compaq ProLiant DL380 Maintenance and Service Guide Standby activating 2-5 effects 2-4 Standby recover server option 3-53 server port 3-53 time-out 3-53 storage automatic reconstruction, defined 3-64 storage fault recovery tracking, defined 3-64 Survey Utility, viewing 3-45 SW1 function 4-5 settings 4-5 SW2 function 4-5 location, illustrated 4-5 switch settings, obtaining 3-3 switches SW1 function 4-5 settings 4-5 SW2 function 4-5 location, illustrated 4-5 symbols in text vii on equipment 2-3 system bo
Index NC3163 Embedded 10/100 Fast Ethernet NIC Controller Specifications 5-8 OS Restart SCU Setting for ASR-2 3-59 Parallel Printer Test Error Codes 3-26 Pointing Device Test Error Codes 3-33 POST Error Messages 3-8 Power Switch LED Indicators 4-7 Primary Processor Test Error Codes 3-24 Processor and Processor Power Module Locations 2-32 Rear Panel Components 4-2 Revision History Table 3-63 Riser Board Expansion Slots 4-3 Riser Board LED Indicator 4-14 RJ-45 LED Indicators 4-9 SCSI Hard Drive Test Error Co
16 Compaq ProLiant DL380 Maintenance and Service Guide System Reference Library 3-49 creating diskette versions 3-6 DAAD accessing remotely 3-65 description 3-3 Diagnose Drive Array, accessing 3-23 Diagnostics accessing 3-5 accessing from Compaq system partition 3-5 menu choices 3-23 selecting from System Configuration Utility 3-23 Firmware Upgrade, accessing 3-5 Health Driver 3-54 IML Management Utility, defined 3-45 Inspect accessing 3-2 description 3-2, 3-4 printing Inspect listing 3-4 running 3-4 Insp
