HP ProLiant Gen8 Troubleshooting Guide Volume II: Error Messages

HP ProLiant server errors 33
module if not present. If this doesn't solve the problem, power down the server and move the drives back
to the original controller.
• If this message is observed without any drive movement, check if the cache module has failed and
replace it if required. If the problem persists, contact HP support ("HP contact information" on page
393).
Controller State: The controller cannot be configured. CACHE STATUS PROBLEM
DETECTED:...
…The cache on this controller has a problem. To prevent data loss, configuration changes to this controller are not
allowed. Please replace the cache to be able to continue to configure this controller.
Action: Replace the cache module.
Controller State: A logical drive is configured with a newer version of the Array
Configuration tools than is currently running.
...Please obtain a newer version of the Array Configuration tools to configure or diagnose this controller.
Action: Obtain the latest version of ACU.
Controller State: The HBA does not have an access ID...
...External SCSI array controllers that support SSP require HBAs to have an access ID.
Action: Upgrade the HBA. If the problem persists, contact HP support ("HP contact information" on page
393).
Drive Offline due to Erase Operation: The logical drive is offline from having an
erase in progress.
Action: No action is required. The logical drive will be offline temporarily. Logical drive migrate and extend
operations are not possible while the erase operation is in progress.
Drive Offline due to Erase Operation: The physical drive is currently queued for
erase.
Action: No action is required. The logical drive containing this physical drive cannot be migrated or
extended while the erase operation is in progress.
Drive Offline due to Erase Operation: The physical drive is offline and currently being
erased.
Action: No action is required. The logical drive containing this physical drive cannot be migrated or
extended while the erase operation is in progress.
Drive Offline due to Erase Operation: The physical drive is offline and the erase
process has been failed...
...The drive may now be brought online through the re-enable erased drive command in ACU.
Action: Re-enable the physical drive using the Array Configuration Utility.