HP Insight Diagnostics 9.0 User Guide
Table Of Contents
- User Guide
- Contents
- 1 HP Insight Diagnostics overview
- 2 Getting started
- Installing the Online Edition
- Starting the Online Edition
- Starting HP Insight Diagnostics for Windows Online Edition
- Starting HP Insight Diagnostics for Linux Online Edition from the HP System Management Homepage
- Starting the Online Edition from a browser
- Modifying browser settings on a Linux server
- Starting the Online Edition from Microsoft Internet Explorer
- Starting the Online Edition from Firefox
- Using the Online Edition from a command line
- Using HP Insight Diagnostics commands in Linux
- Using HP Insight Diagnostics commands in Windows
- Starting the Offline Edition
- 3 Using HP Insight Diagnostics
- 4 Troubleshooting
- Support and other resources
- Information to collect before contacting HP
- How to contact HP
- Registering for software technical support and update service
- HP authorized resellers
- Documentation feedback
- New and changed information in this edition
- Related information
- Related documentation
- HP websites
- HP Support Center
- Support and drivers
- Typographic conventions
- A Acronyms and abbreviations
- Index
Support and other resources
Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
• Software product name
• Hardware product model number
• Operating system type and version
• Applicable error message
• Third-party hardware and software
• Technical support registration number (if applicable)
How to contact HP
Use the following methods to contact HP technical support:
• In the United States, see the Customer Service / Contact HP United States website for contact
options:
http://welcome.hp.com/country/us/en/contact_us.html
• In the United States, call 1-800-HP-INVENT (1-800-474-6836) to contact HP by telephone.
This service is available 24 hours a day, 7 days a week. For continuous quality improvement,
conversations might be recorded or monitored.
• In other locations, see the Contact HP Worldwide website for contact options:
http://welcome.hp.com/country/us/en/wwcontact.html
Registering for software technical support and update service
HP Insight Management includes one year of 24 x 7 HP Software Technical Support and Update
Service. This service provides access to HP technical resources for assistance in resolving software
implementation or operations problems.
The service also provides access to software updates and reference manuals in electronic form as
they are made available from HP. Customers who purchase an electronic license are eligible for
electronic updates only.
With this service, Insight Management customers benefit from expedited problem resolution as
well as proactive notification and delivery of software updates. For more information about this
service, see the following website:
http://www.hp.com/services/insight
Registration for this service takes place following online redemption of the license certificate.
How to use your software technical support and update service
After you have registered, you will receive a service contract in the mail containing the Customer
Service phone number and your Service Agreement Identifier (SAID). You need your SAID when
you contact technical support. Using your SAID, you can also go to the Software Update Manager
(SUM) web page at to view your contract online.
Warranty information
HP will replace defective media for a period of 90 days from the date of purchase. This warranty
applies to all Insight Management products.
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