HP Insight Diagnostics 9.0 User Guide
Table Of Contents
- User Guide
- Contents
- 1 HP Insight Diagnostics overview
- 2 Getting started
- Installing the Online Edition
- Starting the Online Edition
- Starting HP Insight Diagnostics for Windows Online Edition
- Starting HP Insight Diagnostics for Linux Online Edition from the HP System Management Homepage
- Starting the Online Edition from a browser
- Modifying browser settings on a Linux server
- Starting the Online Edition from Microsoft Internet Explorer
- Starting the Online Edition from Firefox
- Using the Online Edition from a command line
- Using HP Insight Diagnostics commands in Linux
- Using HP Insight Diagnostics commands in Windows
- Starting the Offline Edition
- 3 Using HP Insight Diagnostics
- 4 Troubleshooting
- Support and other resources
- Information to collect before contacting HP
- How to contact HP
- Registering for software technical support and update service
- HP authorized resellers
- Documentation feedback
- New and changed information in this edition
- Related information
- Related documentation
- HP websites
- HP Support Center
- Support and drivers
- Typographic conventions
- A Acronyms and abbreviations
- Index
2 Getting started
Installing the Online Edition
Use the appropriate procedures for your OS environment.
Removing the HP Survey utility
Before installing the HP Insight Diagnostics Online Edition, HP recommends removing the HP Survey
Utility. Use the procedures in this section to remove the software.
Removing the HP Survey utility for Windows operating systems
If installed, remove the HP Survey Utility for Windows® before installing HP Insight Diagnostics
Online Edition.
1. Go to Add or Remove Programs.
2. Select Hewlett-Packard Survey Utility.
3. Click Remove.
Removing the HP Survey utility for Linux operating systems
If installed, remove the HP Survey Utility for Linux before installing HP Insight Diagnostics Online
Edition.
1. Identify which version of the HP Survey Utility is installed. Enter the following command: rpm
-qa|grep survey.
2. Remove the HP Survey Utility. Enter the following command: rpm -e survey.
Installing HP Insight Diagnostics for Windows Online Edition
Installing from the HP ProLiant Support Pack
Install the HP ProLiant Support Pack (PSP). HP Insight Diagnostics for Windows® installs during the
PSP installation.
For more information on the PSP, see the HP ProLiant Support Pack and Deployment Utilities User
Guide.
Installing from the Smart Component
1. Log on to the Windows® server with administrator access rights.
2. Download the Smart Component executable file.
3. Copy the executable file to a temporary directory on the target server.
4. Run the Smart Component executable file to start the HP Diagnostics interactive installation
program.
During the installation, the Insight Diagnostics files are copied to the \hp\hpdiags directory on
the same drive in which Windows is installed, usually the C: drive.
Installing HP Insight Diagnostics for Linux Online Edition
Installing from the HP ProLiant Linux Support Pack
Install the HP ProLiant Linux Support Pack (LSP). . HP Insight Diagnostics for Linux and all the
dependent packages required for successful operation are installed during the LSP installation.
For more information on the LSP, see the HP ProLiant Support Pack and Deployment Utilities User
Guide.
Installing the Online Edition 7