HP Intelligent Provisioning User Guide
5 Support and other resources
Contacting HP
For worldwide technical support information, see the HP support website:
http://www.hp.com/go/HPSC
Be sure to have the following information available before you call HP:
• Active Health System log: Download and have available an Active Health System log for
seven days before the failure was detected. For more information, see the “Active Health
System download” (page 35) section.
• Onboard Administrator SHOW ALL report (for HP BladeSystem products only) – more
information on obtaining the Onboard Administrator SHOW ALL report, see the HP website:
http://www.hp.com/go/OAlog
• Technical Support registration number (if applicable)
• Product serial numbers
• Product model name and number
• Product identification number
• Applicable error messages
• Add-on boards or hardware
• Third-party hardware or software
• OS type and revision level
Related information
WebsiteDocument title
http://www.hp.com/go/ilo/docsHP iLO 4 User Guide
http://www.hp.com/go/intelligentprovisioning/docsHP Insight Diagnostics User Guide
http://www.hp.com/go/wbem/docsHP Insight Management WBEM Providers User Guide
http://www.hp.com/go/insightremotesupport/docsHP Insight Remote Support User Guides
http://www.hp.com/support/IP_RN_enHP Intelligent Provisioning Release Notes
http://www.hp.com/support/rbsuHP ROM-Based Setup Utility User Guide
http://www.hp.com/support/SPP_UG_enHP Service Pack for ProLiant Quick Start Guide
http://www.hp.com/support/SSA_UG_enHP Smart Storage Administrator User Guide
http://www.hp.com/support/UEFI_UG_enHP UEFI System Utilities User Guide
Websites
• HP Intelligent Provisioning:
http://www.hp.com/go/intelligentprovisioning
• HP iLO 4:
http://www.hp.com/go/ilo
• HP Active Health System:
Contacting HP 83