HP Service Pack for ProLiant Quick Start Guide

HP SUM 6.0.0 trace directories
In HP SUM 6.x, trace directories are stored in the /tmp/HPSUM (Linux) and %temp%\HPSUM
(Windows) directories. HP SUM creates trace directories for each function and node that HP SUM
updates.
If you are running HP SUM in offline mode, use the following instructions to
collect trace directories and logs.
1. Launch HP SUM in offline mode.
2. Launch the command prompt from the HP SUM GUI by pressing CTRL-ALT-D-B-X.
NOTE: After approximately 30 seconds, the command prompt appears over the HP SUM
GUI window.
3. Change the directory to the one running HP SUM. For example, cd
/mnt/bootdevice/SPP2012060B/hp/swpackages.
4. Type ./gatherlogs.sh to collect the HP SUM logs. All logs are collected in a .tar.gz
file in the directory where you placed HP SUM or in a temp directory if the HP SUM directory
is read-only. The log file is named HPSUM_Logs_$(datetime).tar.
5. Place the logs on a removable media if you want to view them on another computer.
22 Troubleshooting