HP Service Pack for ProLiant Quick Start Guide Abstract This guide describes the Service Pack for ProLiant (SPP) and how to use it to update system software including firmware, drivers, and utilities on ProLiant servers and Blade servers and enclosures. This guide is intended for individuals who are familiar with configuring Microsoft Windows, Linux, and VMware, and updating, maintaining, and deploying firmware and software to servers.
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Contents 1 Introduction to SPP......................................................................................5 SPP release versions..................................................................................................................5 SPP Supplements......................................................................................................................5 Deployment modes...........................................................................................................
HP Insight Remote Support software..........................................................................................25 HP Insight Online...................................................................................................................25 8 Documentation feedback...........................................................................26 A Creating a bootable USB key with SYSLINUX...............................................27 Glossary..............................................
1 Introduction to SPP SPP is a comprehensive systems software and firmware solution delivered as a single download. This solution uses HP SUM as the deployment tool and is tested on all supported HP ProLiant servers including HP ProLiant Gen8 servers. HP SPP along with HP SUM provides breakthrough Smart Update system maintenance tools that systematically update HP ProLiant servers and BladeSystem infrastructure with one-click simplicity at the scale of your data center.
For information on using the SPP to update VMware systems, see the VMware: Best Practices for maintaining HP firmware, driver and system software using the HP Service Pack for ProLiant (SPP) and the Software Delivery Repository (SDR) in the SPP Information Library.
2 Downloading and installing an SPP Before updating business-critical servers or those in a complex or distributed environment, develop an update plan to minimize required downtime. For additional information, see the HP Smart Update Best Practices Planning Guide.
Disabling BitLocker to permit firmware updates (Windows only) The TPM, when used with BitLocker, measures a system state. Upon detection of a changed ROM image, it restricts access to the Windows file system if the user cannot provide the recovery key. HP SUM detects if a TPM is enabled in your system.
The following table describes TPM detection scenarios that you might encounter. Scenario Result If TPM is detected and enabled, the installation is not silent, A warning message appears. Select OK to continue. The and a system ROM must be updated. installation is not canceled. If TPM is detected and enabled, the installation is silent, the /tpmbypass switch is not given, and any firmware updated must be applied to the server. No warning appears.
3. 4. Select either automatic mode or interactive mode: • If you select automatic mode, the firmware will be updated on the server automatically without further interaction. • If you select interactive mode, follow the instructions on the screen. Select the Firmware Update option on the screen to start HP SUM.
3 SPP staging procedures After downloading the SPP, stage it for update and deployment. Select the staging method most adapted to your deployment processes. NOTE: ProLiant configurable software components must be copied onto writable media for configuration. • Creating a bootable USB key — Extracting the ISO to a bootable USB key is the easiest way to make the SPP available when you have physical access to a single or small number of servers.
1. 2. Download the SPP ISO that best meets your needs and extract it onto writable media, such as a USB key or hard drive. Download any Hot Fixes or other components that you want to add to your ISO. Place them in the \hp\swpackages directory of the SPP. NOTE: If you want to keep Hot Fixes separate from SPP components, place them in a different directory, such as \hp\hotfixes. 3. 4. Remove any unneeded components from the \hp\swpackages directory.
Creating a bootable USB key After installation, the utility places a shortcut in HP System Tools in the Programs Start menu folder. To create a bootable USB key: 1. Double-click the HP USB Key Utility shortcut in the HP System Tools folder. 2. Complete each step as presented by the application: a. Click Next at the splash screen. b. Read the End-User License Agreement, and then select Agree and click Next. c. Select Create a bootable USB key from CD/DVD, and then click Next. d. e.
Adding additional content to a bootable USB key HP USB Key Utility supports multiple images on a single USB flash drive (provided there is adequate space available on the USB flash drive). To create a bootable USB key with multiple CD and DVD images, each image transferred to the USB key must support the multi-boot feature. NOTE: Beginning with HP SUM 6.2.0 and HP SPP 2014.02.0, you cannot include multiple boot environments on a single device, such as a USB key.
4 SPP usage scenarios This chapter contains high-level procedures that illustrate typical uses of the SPP. You can leverage these scenarios to learn about the SPP, adapt your custom installation and update procedures to use the SPP, or evaluate the SPP for use in your environment. NOTE: It is important to note that features, functions and sometimes the interface will differ between versions of HP SUM included in the SPP release. Scenarios and screen excerpts may not match those in your environment.
9. HP SUM automatically selects updates. Select or deselect updates that you want to apply or not apply. If you make any changes, click Analysis. 10. Click Deploy to begin deployment. Scripted online update for Linux server This is a method that updates all of the software components for an online Linux server in a scripted method using an answer file. A similar process can be used for a Windows server, provided HP SUM is launched from a Windows server.
5 FAQs This chapter provides typical questions and answers about using SPP. How can I determine which SPP version I am using? You can view the HP SPP version information in the Start.htm file in a web browser. The file is in the root directory of the HP SPP. Where can I find information for adding or removing components from an SPP? Specific procedure information is available in the HP ProLiant and Integrity Firmware Management Best Practices Implementer Guide at http://www.hp.com/go/spp/documentation.
Where can I find information on planning updates for data centers and corporate environments? The HP ProLiant and Integrity Firmware Management Best Practices Planning and Implementer Guides at http://www.hp.com/go/spp/documentation can help you create strategies for using the SPP in data centers and corporate environments. • HP ProLiant and Integrity Firmware Management Best Practices Overview – Provides information about keeping your system environment updated and running at its best.
HP SUM updates all server firmware in online mode. HP SUM updates the OA through the OA interface, not through the NIC interface. The SPP provides the firmware versions used to update the server firmware. Provide the IP address or DNS name for G7 and earlier targets that you want to update. HP SUM detects the OA host servers list on targets, and if you added servers to the OA host servers list, HP SUM will ask if you want to add the target.
6 Troubleshooting This chapter gives general information for generating reports and gathering logs to troubleshoot SPP issues. For a listing of known limitations, see the HP Service Pack for ProLiant Release Notes for your environment on the SPP Information Library at http://www.hp.com/go/spp/documentation. NOTE: Due to differences between versions for gathering logs and generating reports see the HP SUM product documentation for your particular environment on the SPP Information Library.
HP SUM 5.0.0 and later includes a utility named GatherLogs.bat (Windows) or Gatherlogs.sh (Linux) to create a compressed .zip (Windows) or tar.Z (Linux) file with all the logs. If you need to review the log files, you can run this utility to gather all the logs in one file. NOTE: Exit HP SUM before running the GatherLogs utility. The following are the debug files for HP SUM 5.x. Debug Trace Files Function InventoryResults.xml Contains details of the component inventory from the repositories. Settings.
HP SUM 6.0.0 trace directories In HP SUM 6.x, trace directories are stored in the /tmp/HPSUM (Linux) and %temp%\HPSUM (Windows) directories. HP SUM creates trace directories for each function and node that HP SUM updates. If you are running HP SUM in offline mode, use the following instructions to collect trace directories and logs. 1. 2. Launch HP SUM in offline mode. Launch the command prompt from the HP SUM GUI by pressing CTRL-ALT-D-B-X.
7 Support and other resources SPP support policy For the support period of each active SPP, see the HP Service Pack for ProLiant Release Notes on the SPP Information Library. Information to collect before contacting HP Be sure to have the following information available before you contact HP: • Active Health System log (HP ProLiant Gen8 servers only). Download and have available an Active Health System log for seven days before the failure was detected.
• HP ProLiant firmware management best practices guides • Contents reports, listing the contents of each SPP The SPP Download page includes current and archived SPP downloads, Hot Fixes, and advisories at http://www.hp.com/go/spp/download. The HP Systems and Server Software Management page includes links to ProLiant server management utilities at http://www.hp.com/go/smartupdate. For information about HP SUM, see the HP Smart Update Manager User Guide: http:// www.hp.com/support/HP_SUM_UG_en.
NOTE: TIP: Provides additional information. Provides helpful hints and shortcuts. HP Insight Remote Support software HP strongly recommends that you register your device for remote support to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or HP contractual support agreement.
8 Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.
A Creating a bootable USB key with SYSLINUX To create a bootable USB key with Linux: 1. Obtain SYSLINUX 3.2 or higher from http://syslinux.zytor.com and download it to a Linux workstation. 2. Install the SYSLINUX RPM obtained in the previous step. 3. Create a directory for the USB key mount point if one does not already exist. For example, mkdir /usbkey NOTE: The device mount point can vary depending on whether other SCSI drives are also installed on the server.
Glossary DUD Driver User Diskette EFM Enclosure Firmware Management – a feature of OA HBA host bus adapter HP iLO Integrated Lights-Out HP SUM HP Smart Update Manager LDU Linux Deployment Utility LILO Linux Loader OA Onboard Administrator POST Power-On Self-Test PSP HP ProLiant Support Pack RBSU HP ROM-Based Setup Utility RIBCL Remote Insight Board Command Language RPM Red Hat Package Manager SAS serial attached SCSI SDR Software Delivery Repository SMHP HP System Management H
Index B software only, 9 installing firmware only, 18 installing software only, 18 ISO mounting, 14 baseline creating, 11 M A adding components, 11 C CD, 13 contacting HP, 23 conventions document, 24 corporate environment planning updates, 18 D data center planning updates, 18 deployment modes, 5 deployment overview, 7 document conventions, 24 related documentation, 23 documentation providing feedback on, 26 DVD, 13 F FAQ, 17 H hard drive deploying with, 14 help obtaining, 23 Hot Fix adding to an S
