HP ProLiant DL585 Server User Guide April 2005 (Fifth Edition) Part Number 358707-005
© Copyright 2005 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft, Windows, and Windows NT are U.S.
Contents About This Guide Audience assumptions ....................................................................................................... ix Important safety information............................................................................................. ix Symbols on equipment ...................................................................................................... ix Rack stability...........................................................................................
Contents Rack planning resources ..................................................................................................3-2 Optimum environment .....................................................................................................3-3 Space and airflow requirements ................................................................................3-3 Temperature requirements.........................................................................................3-4 Power requirements.
Contents Hot-plug SAS or SATA hard drive options ............................................................ 4-20 Universal media bays.............................................................................................. 4-28 Hot-plug fans................................................................................................................. 4-31 Locating hot-plug fans ............................................................................................
Contents Automatic Server Recovery...........................................................................................5-18 Integrated Management Log ..........................................................................................5-19 Appendix A Regulatory compliance notices Regulatory compliance model number ........................................................................... A-1 Federal Communications Commission notice ..............................................................
Contents Appendix D Cabling guidelines Cabling a SCSI controller............................................................................................... D-1 Cabling an optional SCSI controller to the 4 x 1 drive cage in duplex mode.......... D-1 Cabling an optional SCSI controller to the 4 x 1 drive cage in simplex mode ........ D-2 Cabling the optional SAS hard drive cage ..................................................................... D-3 Connecting and routing the cables ....................
Contents Problems after initial boot............................................................................................. H-13 Other information resources .........................................................................................
About This Guide This guide provides step-by-step instructions for installation and reference information for operation, troubleshooting, and future upgrades for the HP ProLiant DL585 Server. Audience assumptions This guide is for the person who installs, administers, and troubleshoots servers. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
About This Guide This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel. This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason.
About This Guide Rack stability WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling jacks are extended to the floor. • The full weight of the rack rests on the leveling jacks. • The stabilizing feet are attached to the rack if it is a single-rack installation. • The racks are coupled together in multiple-rack installations. • Only one component is extended at a time.
About This Guide Related documents For additional information on the topics covered in this guide, refer to the following documentation: • The hardware installation and configuration poster that ships with the server • The documentation CD, which includes the following resources: — HP ProLiant Servers Troubleshooting Guide — HP Smart Array 5i Plus Controller and Battery-Backed Write Cache Enabler User Guide — HP Integrated Lights-Out User Guide — HP ROM-Based Setup Utility Guide — HP ProLiant DL585 Serv
About This Guide HP contact information For the name of the nearest HP authorized reseller: • • • In the United States, call 1-800-345-1518. In Canada, call 1-800-263-5868. In other locations, refer to the HP website at http://www.hp.com. For HP technical support: • In North America: – Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored.
1 Server features The HP ProLiant DL585 Server is the ideal solution for enterprise customers who require a rack optimized, four-way server that delivers outstanding performance and high levels of availability for highly complex, business-critical applications.
Server features The HP ProLiant DL585 Server achieves unparalleled ease of manageability and serviceability with the following: 1-2 • Integration of standard remote management capability through Integrated Lights-Out (iLO) technology • Virtually toolless and cableless mechanical design • ROM-Based Setup Utility (RBSU) • Redundant ROM • Innovative advanced diagnostic capabilities (QuickFind diagnostic display) for troubleshooting at the server level • Rapid deployment rack rails • Efficient a
2 Server operations Powering up the server To power up the server, press the Power on/Standby button. Powering down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power on/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.
Server operations 3. If the server is installed in a rack, press the UID LED button (1) on the front panel. Blue LEDs illuminate on the front and rear of the server. 4. Press the Power on/Standby button (2) to place the server in standby mode. When the server activates standby power mode, the system power LED changes to amber. Figure 2-1: Identifying the UID LED (1) and Power on/Standby buttons (2) 5.
Server operations Locating and removing the Torx T-15 tool 1. Locate the Torx T-15 tool on the back of the server. 2. Slide the tool upward out of the retaining clips.
Server operations Extending the server from the rack 1. Loosen the thumbscrews that secure the server to the front of the rack.
Server operations 2. Extend the server on the rack rails until the server rail-release latches engage.
Server operations WARNING: Be careful when pressing the rail-release levers and sliding the component into or out of the rack. The sliding rails could pinch your fingertips. 3. After performing the installation or maintenance procedure, press the rail-release levers at the front of both server rails and slide the server into the rack. Figure 2-5: Sliding the server into the rack 4. Secure the server by tightening the thumbscrews.
Server operations Removing the access panel WARNING: Pressing the Power on/Standby button sets the server to the standby position, which removes power from most areas of the server. However, portions of the power supply and some internal circuitry remain active until the AC power cord is removed. WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching. CAUTION: Electrostatic discharge can damage electronic components.
Server operations Installing the access panel 1. Place the access panel on top of the server with the latch open. Allow the panel to extend past the rear of the server approximately 1.25 cm (0.5 inches). 2. Push down on the latch. The access panel slides to a closed position.
3 Server setup Optional installation services You can choose to have HP install the system. The installation service can be purchased as a Care Pack packaged service or as a customized service agreement to meet your specific requirements.
Server setup Rack planning resources The rack resource kit ships with all HP 9000, 10000, and H9 series racks. A summary of the content of each resource follows: • Custom Builder is a Web-based service for configuring one or many racks. Rack configurations can be created using: — A simple, guided interface — Build-it-yourself mode For more information, refer to the HP website, http://www.hp.com.
Server setup Optimum environment When installing the server in a rack, select a location that meets the environmental standards described in the following sections. Space and airflow requirements To enable servicing and adequate airflow, observe the following spatial requirements when deciding where to install the rack: • Leave a minimum clearance of 63.5 cm (25 inches) in front of the rack. • Leave a minimum clearance of 76.2 cm (30 inches) in the back of the rack.
Server setup The HP 9000 and 10000 series racks provide proper server cooling from flowthrough perforations in the front and rear doors that provide 64% open area for ventilation. CAUTION: When using a Compaq branded 7000 series rack, you must install the high airflow rack door insert [P/N 327281-B21 (42U) and P/N 157847-B21 (22U)] to provide proper front-to-back airflow and cooling.
Server setup Power requirements The installation of this equipment must be in accordance with local/regional electrical regulations governing the installation of information technology equipment by licensed electricians. This equipment is designed to operate in installations covered by NFPA 70, 1999 Edition (National Electrical Code) and NFPA 75, 1992 Edition (code for Protection of Electronic Computer/Data Processing Equipment).
Server setup Grounding requirements For proper operation and safety, the server must be properly grounded. In the United States, you must install the equipment in accordance with NFPA 70, 1999 Edition (National Electrical Code) Article 250, as well as any local and regional building codes. In Canada, the equipment must be installed in accordance with Canadian Standards Association, CSA C22.1, Canadian Electrical Code.
Server setup Rack warnings and cautions WARNING: To reduce the risk of personal injury or equipment damage, be sure that: • The leveling jacks are extended to the floor. • The full weight of the rack rests on the leveling jacks. • The stabilizers are attached to the rack for single-rack installation. • The racks are coupled together in multiple-rack installations. • Only one component is extended at a time. A rack can become unstable if more than one component is extended for any reason.
Server setup Removing shipping bracket from PCI slots To remove the shipping bracket from the PCI slots, loosen the thumbscrew and remove and discard the shipping bracket. Figure 3-1: Removing the shipping bracket NOTE: The shipping bracket is used only to secure the PCI-X latches during shipment. Server shipping contents Unpack the server shipping carton, and locate the materials and documentation necessary for installing the server.
Server setup In addition to these supplied items, you might need: • Application software diskettes • Options to be installed Figure 3-2: Rack-mounting hardware Table 3-1: Rack-mounting hardware Item Description Item Description 1 Rack rail assemblies (2) 4 Round-hole bracket 2 Server rails (2) 5 Square-hole bracket 3 Cable management arm 6 Rack template HP ProLiant DL585 Server User Guide 3-9
Server setup Installing the server into the rack Follow the steps in this section if you are installing the server into a rack with square holes. If you are installing the server into a rack with round holes, order the appropriate rack installation option kit, and then refer to the installation instructions that ship with the option kit for more information. If you are installing the server into a telco rack, order the appropriate option kit at the RackSolutions.com website.
Server setup 2. From the front of the rack, identify the rear rack holes on the inside of the vertical rack that you marked with the template. 3. Pull the rail compression lever toward you. Figure 3-4: Pulling the rail compression lever 4. Insert the two rail tabs from the end of the rack rail assembly into the marked holes on the inside of the rear of the rack.
Server setup 5. Adjust the rack rail depth by sliding it forward. 6. Insert the two rail tabs from the rack rail assembly into the marked holes on the inside of the front of the rack. Figure 3-6: Inserting the rail tabs on the front of the rack 7. Release the rail compression lever to seat the tabs in the rack post. 8. Repeat steps 2 through 7 for the other rail.
Server setup 9. Attach the server rails to the server. Figure 3-7: Attaching a server rail to the server WARNING: The server is very heavy, up to 44.5 kg (98 lb). To reduce the risk of personal injury or damage to the equipment: • Remove all hot-plug power supplies to reduce the weight of the server before lifting it. • Observe local occupational health and safety requirements and guidelines for material handling. • Get help to lift and maneuver the server. 10. Remove the power supplies.
Server setup 11. Pull the inner slide rail forward from each rack rail assembly until it locks into place. 12. Slide the inner bearing brace forward until it stops.
Server setup CAUTION: Keep the server parallel to the floor when sliding the server rails into the standard rack rails. Tilting the server up or down can result in damage to the rails. 13. Lift the server using the four lift handles on the sides of the server. 14. Align the server, and carefully insert the server rail into the inner slide rail until the rail-release levers engage.
Server setup 15. Reach around the front of the server to press the rail-release levers at the front of both server rails, and continue to slide the server into the rack. Figure 3-10: Sliding the server to the rear of the rack 16. Tighten the thumbscrews to secure the server to the rack. Figure 3-11: Tightening the thumbscrews 17. Reinstall the power supplies.
Server setup Connecting the power cord and peripheral devices WARNING: To reduce the risk of electric shock or fire, do not plug telecommunications/telephone connectors into the NIC connectors.
Server setup Connecting the power cord WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. • Do not route the power cord where it can be walked on or pinched by items placed against it.
Server setup 2. Secure the power cord with the retaining clip.
Server setup Attaching the cable management arm The cable management arm ships with a round-hole bracket and a square-hole bracket. Use the appropriate bracket instructions for the server rack. Attaching the cable management arm to a square-hole rack 1. Slide the bracket onto the rack. 2. Insert the bracket hooks into the square holes on the rack, and then push down to secure. 3. Tighten the thumbscrew to stabilize the cable management arm on the rack.
Server setup Attaching the cable management arm to a round-hole rack 1. Remove the square-hole bracket from the cable management arm by pulling out the spring-activated fasteners and then pulling out the bracket.
Server setup 2. Attach the round-hole bracket by pulling out the spring-activated fasteners on the cable management arm, and then inserting the bracket in between them. Figure 3-17: Attaching the round-hole bracket to the cable management arm 3. Slide the bracket onto the rack.
Server setup 4. Attach the cable management arm to the round-hole rack, and then secure the thumbscrews.
Server setup Attaching the cable management arm to the server 1. Loosen the thumbscrews on the front of the server to enable the server to slide forward. 2. Align the keyholes on the cable management arm with the posts on the server, and then secure with the thumbscrew.
Server setup Securing the cables to the cable management arm 1. Align the pivot points of the cable management arm by sliding the server as needed. Figure 3-20: Aligning the cable management arm pivot points 2. Pivot the arm away from the server.
Server setup 3. Secure the cables to the inside of the cable management arm using the Velcro straps. Figure 3-22: Securing cables to the cable management arm 4. Close the cable management arm, and finish securing the cables. Figure 3-23: Closing the cable management arm 5. Secure the server to the rack.
Server setup Powering up and configuring the server To power up the server, press the Power on/Standby button. While the server boots, RBSU and the ORCA utility are automatically configured to prepare the server for operating system installation. To configure these utilities manually: • Press the F8 key when prompted during POST to configure the array controller using ORCA. The array controller defaults to RAID 0 with one drive installed and RAID 1 with more than one drive installed.
Server setup • Manual installation—Insert the operating system CD into the CD-ROM drive, and reboot the server. This process might require you to obtain additional drivers from the HP website at http://www.hp.com/support. Follow the on-screen instructions to begin the installation process. For information on using these installation paths, refer to the SmartStart installation poster in the ProLiant Essentials Foundation Pack, included with the server.
4 Installing hardware options If more than one option is being installed, read the installation instructions for all of the hardware options and identify similar steps to streamline the installation process. The following warnings apply to all procedures: WARNING: To reduce the risk of personal injury from surfaces, allow the drives and internal system components to cool before touching them.
Installing hardware options Processor memory boards The server supports up to four processor memory boards with AMD Opteron processors. CAUTION: Processor memory boards 1and 2 must always be installed. The system will not boot if either board is missing. CAUTION: Update the ROM to be sure that the system ROM recognizes the new processor you are installing. For the most recent ROMPaq, refer to the HP website and follow the support link on the product website.
Installing hardware options Figure 4-1: Locating the processor memory boards Table 4-1: Processor memory boards Item Description 1 Processor memory board slot 1 (processor) 2 Processor memory board slot 2 (boot processor) 3 Processor memory board slot 3 (air baffle) 4 Processor memory board slot 4 (air baffle) HP ProLiant DL585 Server User Guide 4-3
Installing hardware options Installing a processor memory board 1. Power down the server. Refer to “Powering down the server” in Chapter 2, “Server operations.” 2. Extend the server from the rack. Refer to “Extending the server from the rack” in Chapter 2, “Server operations.” 3. Remove the access panel. Refer to “Removing the access panel” in Chapter 2, “Server operations.” 4. Remove the air baffle. NOTE: Do not discard the air baffle. Store it for possible future use. 5.
Installing hardware options Upgrading processor memory boards To upgrade to a single core 2.6 GHz processor or later or a dual core processor configuration: 1. Power down the server. Refer to “Powering down the server” in Chapter 2, “Server operations.” 2. Extend the server from the rack. Refer to “Extending the server from the rack” in Chapter 2, “Server operations.” 3. Remove the access panel. Refer to “Removing the access panel” in Chapter 2, “Server operations.” 4.
Installing hardware options 6. Reposition the BBWC cable by angling it toward the rear of the chassis. Figure 4-4: Repositioning the BBWC cable 7. Separate the Velcro from the front foam piece and adhere to the side wall of the chassis.
Installing hardware options 8. Attach the front foam piece to the Velcro on the side wall of the chassis. Figure 4-6: Attaching the front foam piece to the Velcro 9. Remove the rear fan cage.
Installing hardware options 10. Separate the Velcro from the rear foam piece, and adhere it to the side wall of the chassis. Figure 4-8: Adhering the Velcro to the side wall 11. Attach the rear foam piece to the Velcro on the side wall of the chassis. Figure 4-9: Attaching the rear foam piece to the Velcro 12. Reinstall the rear fan cage. 13. Reinstall the front fan cage.
Installing hardware options 14. Install the new processor memory boards. 15. Install the air baffles in any open processor memory board slots. 16. Reinstall the access panel. 17. Replace the server in the rack. 18. Power up the server. Memory options The server provides DDR SDRAM that can improve memory clock speed to: • Up to 266 MHz with PC2100 DIMMs • Up to 333 MHz with PC2700 DIMMs (2.4-GHz server models and above) • Up to 400 MHz with PC3200 DIMMs (2.
Installing hardware options Minimum memory requirements • Two DIMMs must be installed on the processor memory board in slot 2. • All DIMMs on a processor memory board must have the same part number. NOTE: Processor memory boards in slots 1, 3, and 4 can be installed without memory. However, this configuration might not result in optimal performance. Certain application programs run more efficiently if the DIMMs are balanced across all processor memory boards.
Installing hardware options Figure 4-10: DIMM slots Table 4-2: Processor memory board memory banks Slots Bank 1–2 Bank 1 3–4 Bank 2 5–6 Bank 3 7–8 Bank 4 HP ProLiant DL585 Server User Guide 4-11
Installing hardware options Memory population guidelines for processor memory boards with four DIMM slots • DIMMs on different processor memory boards can be of different sizes. • DIMMs on the same processor memory board must be of the same size and have the same part number. • DIMMs must be installed on a processor memory board in pairs and in bank order. NOTE: PC3200 DIMMs are only supported by processor memory boards with four DIMM slots.
Installing hardware options Internal storage and media drives The server ships standard with a diskette drive and an IDE CD-ROM drive in the universal media bays. You can replace the CD-ROM or diskette drive with a DVD drive, another diskette drive, or another CD-ROM drive.
Installing hardware options Hot-plug SCSI hard drive options The server supports up to four hot-plug Ultra3 or Ultra320 drives. The embedded Smart Array 5i Plus controller is Ultra3-based technology. For the drives to operate at Ultra320 speeds, an optional PCI-X based Ultra320 SCSI controller must be installed. The server ships in duplex configuration, but the SCSI backplane can be configured for either simplex or duplex mode.
Installing hardware options Determining the proper hot-plug SCSI hard drive installation order The system reads and manages the hot-plug SCSI hard drives based on the SCSI ID number assigned to each drive. For optimal hard drive management and performance, install the hard drives in the order of SCSI ID assignments. Always populate hard drive bays starting with the lowest SCSI ID.
Installing hardware options Guidelines for installing SCSI devices The following guidelines apply for installing internal and external SCSI devices: • Mixing other drive standards degrades the overall performance of the drive subsystem. • Using drives with the same capacity provides the greatest storage space efficiency when the drives are grouped together into the same drive array. Removing a drive blank 1. Squeeze the ejector levers. 2. Remove the blank.
Installing hardware options Removing a hot-plug SCSI hard drive 1. Press the ejector lever release button. 2. Pull the ejector lever open. 3. Remove the hard drive.
Installing hardware options Installing a hot-plug SCSI hard drive 1. Press the ejector lever release button on the replacement hard drive to disengage the lever. 2. Insert the hot-plug SCSI hard drive into the drive cage. Be sure that the drive seats firmly into the connector on the SCSI backplane. 3. Close the ejector lever. Figure 4-16: Installing a hot-plug SCSI hard drive 4.
Installing hardware options Switching from duplex to simplex mode The server ships in duplex mode. To switch from duplex to simplex mode: 1. Power down the server. Refer to “Powering down the server” in Chapter 2, “Server operations.” 2. Extend the server from the rack. Refer to “Extending the server from the rack” in Chapter 2, “Server operations.” 3. Remove the access panel. Refer to “Removing the access panel” in Chapter 2, “Server operations.” 4. Locate the simplex/duplex switch.
Installing hardware options Hot-plug SAS or SATA hard drive options The server supports installation of eight hot-plug SAS (serial-attached SCSI) or SATA (serial ATA) hard drives. Before installing the SAS or SATA hard drives, you must first install a SAS hard drive cage.
Installing hardware options 7. Loosen the thumbscrew, and remove the SCSI backplane. Figure 4-18: Removing the SCSI backplane 8. Install the power transfer board, and tighten the thumbscrew. Figure 4-19: Installing the power transfer board 9. Route and connect the power cable to the connector on the power transfer board.
Installing hardware options 10. Route the SAS cables through the opening in the power transfer board and over the center wall. Figure 4-20: Connecting the SAS power cable CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.
Installing hardware options 11. Connect the cables to the connectors on the back of the SAS hard drive cage. Figure 4-21: Connecting the cables to the SAS hard drive cage 12. Install the SAS hard drive cage, pulling the slack in the SAS cables over the center wall. Figure 4-22: Installing the SAS hard drive cage 13. Connect the SAS cables to the SAS controller.
Installing hardware options 14. Secure the SAS hard drive cage with the screws provided in the option kit. Figure 4-23: Installing the screws into the SAS hard drive cage 15. Replace the access panel. 16. Install the hot-plug hard drives or hard drive blanks into the SAS hard drive cage. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.
Installing hardware options Hot-plug SAS or SATA hard drive guidelines Figure 4-24: Hot-plug SAS or SATA hard drive ID numbers When adding SAS hard drives to the server, observe the following general guidelines: • The server supports eight SAS or SATA hot-plug hard drives. • The system automatically sets all drive numbers. • If only one hard drive is used, install it in the bay with the lowest number. • Hard drives must be SFF types.
Installing hardware options Installing a hot-plug SAS or SATA hard drive 1. Prepare the hard drive. Figure 4-25: Preparing the SAS or SATA hard drive for installation 2. Insert the hot-plug SAS or SATA hard drive into the drive cage. Be sure that the drive seats firmly into the connector in the back of the drive cage.
Installing hardware options 3. Close the ejector lever. Figure 4-26: Installing a hot-plug SAS or SATA hard drive 4. Be sure that the hot-plug hard drive activity LEDs on the front of the system are illuminated, indicating that the system is functioning properly. For detailed information on LEDs, refer to Appendix E, “System LEDs and switches.
Installing hardware options Universal media bays The server supports installation of removable universal media drives into the universal media bays. Drives supported include: • CD-ROM (standard) • Diskette (standard) • DVD (optional) IMPORTANT: For the diskette drive to be bootable, it must be installed in the top universal media bay (1). For the CD-ROM or DVD drive to be bootable, it must be installed in the bottom universal media bay (2).
Installing hardware options Removing a universal media drive 1. Power down the server. Refer to “Powering down the server” in Chapter 2, “Server operations.” 2. Use the Torx T-15 tool to press the appropriate ejection button, and pull the universal media drive out of the universal media bay. Refer to “Locating and removing the Torx T-15 tool” in Chapter 2, “Server operations.
Installing hardware options Installing a universal media drive 1. Power down the server. Refer to “Powering down the server” in Chapter 2, “Server operations.” 2. Remove the existing universal media drive. Refer to the “Removing a universal media drive” section in this chapter. 3. Insert the desired universal media drive into the universal media bay until it seats.
Installing hardware options Hot-plug fans The server supports redundant hot-plug fans in an N+1 configuration.
Installing hardware options Replacing a hot-plug fan 1. Extend the server from the rack. Refer to “Extending the server from the rack” in Chapter 2, “Server operations.” 2. Remove access panel. Refer to “Removing the access panel” in Chapter 2, “Server operations.” 3. Identify the nonfunctioning fan by locating an amber LED on the QuickFind diagnostic display or at the top of failed fan. 4. Remove the nonfunctioning fan.
Installing hardware options 5. Install the replacement fan. Figure 4-33: Installing a hot-plug fan 6. Be sure that the LED on the fan is green. 7. Reinstall the access panel. 8. Restore the server to its operating position in the rack.
Installing hardware options Hot-plug power supplies IMPORTANT: Do not install the power supplies until after the server is installed in the rack. Leaving the power supplies out reduces the weight of the server for purposes of rack installation. The server supports a second hot-plug power supply to provide redundant power to the system in the event of a failure of the primary power supply. You can install or replace a second hot-plug power supply without powering down the server.
Installing hardware options Removing a redundant hot-plug power supply or blank 1. If present, remove the Torx T-15 shipping screw from the bottom of the server with the Torx T-15 tool that is located on the back of the server. 2. Press the release button on the locking lever upward. 3. Pull down on the locking lever. 4. Remove the power supply or blank from the bay.
Installing hardware options Installing a redundant hot-plug power supply 1. Remove the protective cover from the connector pins on the new redundant power supply, if present. 2. Open the lever by pushing the lever release button upward. 3. Slide the power supply into the empty bay until it locks into place. 4. Close the locking lever. Figure 4-36: Installing a redundant hot-plug power supply 5.
Installing hardware options 6. Connect the power cord to AC inlet 2. Figure 4-37: Connecting the power cord to AC inlet 2 7. Secure the power cord with the retaining clip. Figure 4-38: Securing the power cord 8. Be sure that the power LEDs on the power supply are green.
Installing hardware options PCI-X expansion boards The server supports the installation of both PCI and PCI-X expansion boards.
Installing hardware options Table 4-9: PCI-X expansion slots and buses continued Item Slot Bus Description 5 Slot 5 Eighth bus 100-MHz 6 Slot 6 Eighth bus 100-MHz 7 Slot 7 Third bus 100-MHz 8 Slot 8 Third bus 100-MHz Note: All PCI-X slots are 64-bit, 3.3-V keyed. Performance balancing Balancing is the paired arrangement of expansion boards for optimal performance based on the bus architecture of the expansion slots. Properly balancing the boards across buses can improve performance.
Installing hardware options Installing an expansion board CAUTION: To avoid risk of damage to the system or expansion boards, remove all AC power cords before installing or removing non-hot-plug expansion boards. With the front panel Power On/Standby button in the standby position, auxiliary power is still connected to the expansion slots and can damage the board. 1. Power down the server. Refer to “Powering down the server” in Chapter 2, “Server operations.” 2. Extend the server from the rack.
Installing hardware options 7. If you are installing a full-length board, press the PCI-X retaining clip toward the front of the server to lock it in the open position. Figure 4-41: Locking the PCI-X retaining clip open 8. Install the expansion board in the slot, and apply even pressure to seat the board securely. 9.
Installing hardware options 10. Close the PCI-X retaining clip (for full-length expansion boards only). Figure 4-43: Securing the PCI-X retaining clip 11. Connect any required cables to the expansion board. 12. Reinstall the access panel. 13. Restore the server to its operating position in the rack. 14. Power up the server.
Installing hardware options BBWCE Features of the BBWCE include: • Protects against hard boot, power, controller, or system board failures • Provides up to 64 MB write cache memory protection (cache memory located on the 5i Plus Memory Module) • Fully transportable to another HP ProLiant DL585 Server in the data center NOTE: To easily transport protected cache data to another ProLiant DL585 server, remove the BBWCE and the 5i Plus Memory Module simultaneously.
Installing hardware options Installing the BBWCE 1. Power down the server. Refer to “Powering down the server” in Chapter 2, “Server operations.” 2. Extend the server from the rack. Refer to “Extending the server from the rack” in Chapter 2, “Server operations.” 3. Remove the access panel. Refer to “Removing the access panel” in Chapter 2, “Server operations.” 4. Remove all PCI-X cables and any cards that might be installed. 5. Remove all processor memory boards.
Installing hardware options 7. Align the BBWCE with the four stand-offs along the inside wall of the chassis, and press the enabler onto the stand-offs until it is securely seated.
Installing hardware options 8. Connect the cable to the BBWCE and the 5i Plus Memory Module. Figure 4-46: Connecting the cable to the BBWCE 9. Reverse steps 1 through 8 to restore the server. After the BBWCE is installed, it takes up to 24 hours to completely charge the battery.
5 Server Configuration and Utilities This chapter provides information about the following utilities and support tools: • ROM-Based Setup Utility • Enhanced auto-configuration process • Integrated Lights-Out technology • iLO ROM-Based Setup Utility • Redundant ROM support • ROMPaq utility • System Online ROM flash component utility • ROM legacy USB support • ProLiant Essentials Foundation Pack • SmartStart Scripting Toolkit • HP Systems Insight Manager (HP SIM) • HP Insight Diagnosti
Server Configuration and Utilities ROM-Based Setup Utility RBSU is a configuration utility that is embedded in the server ROM. RBSU helps you configure certain server hardware settings and prepare the server for operating system installation without using diskettes. RBSU enables you to view and establish server configuration settings during initial system startup, as well as modify them after the server has been configured.
Server Configuration and Utilities Saving RBSU configuration settings RBSU automatically saves settings when you press the Enter key. The utility does not prompt you for confirmation of settings before you exit the utility. To change a selected setting, you must select a different setting and press the Enter key. Using RBSU RBSU does not run automatically.
Server Configuration and Utilities System options The System Options menu is for overall system configuration settings. The following selections are included in this menu: 5-4 • OS Selection—Prompts you to select the operating system. This option automatically selects appropriate advanced settings for the selected operating system and must be set before the operating system installation.
Server Configuration and Utilities PCI-X devices The PCI-X Devices menu option enables you to view and assign the IRQs for all PCI-X devices. Standard boot order (IPL) The Standard Boot Order (IPL) menu option enables you to configure the order of devices used to start an operating system. This feature can be set to select which device the system scans first. Date and time The Date and Time menu option enables you to set the system date and time.
Server Configuration and Utilities Automatic Server Recovery The Automatic Server Recovery menu includes the following items: • Automatic Server Recovery—Enables you to enable or disable the Automatic Server Recovery option. • Thermal Shutdown—Enables you to disable or enable the system automatic shutdown feature caused by a thermal caution event. This option is enabled by default. HP does not recommend disabling this feature.
Server Configuration and Utilities Utility language The Utility Language menu enables you to set the display language for RBSU. The following choices are available: • English • French • Italian • German • Spanish • Japanese The following table identifies the default settings for options in primary RBSU menus. For a complete explanation of RBSU features and functions, refer to the ROM-Based Setup Utility User Guide on the Documentation CD.
Server Configuration and Utilities Table 5-1: RBSU default settings Menu/option Default setting System Options OS Selection Embedded COM Port A Integrated Diskette Controller NUMLOCK Power-On State NIC PXE Support Diskette Read/Write Control Diskette Boot Control Windows Server 2003 COM 1; IRQ 4 Enabled Off Enabled Read and write Enabled IPL Standard Boot Order CD-ROM IPL: 1 Diskette Drive (A:) IPL: 2 Hard Drive (C:) IPL: 3 PXE IPL: 4 Server Passwords Set Administrator Password None Set Power
Server Configuration and Utilities Table 5-1: RBSU default settings continued Menu/option Default setting Server Asset Tags Server Info Text None Advanced Options MPS Table Mode AutoSet Table Post Speed Up Enabled POST F1 Prompt Enabled Wake On LAN Disabled ROM Selection Use current ROM Erase Non-volatile Memory Off Set CPU Corrected None (select 1 or 2) NMI Debug Button Enabled Custom POST Message None Advanced ECC Support Enabled HP ProLiant DL585 Server User Guide 5-9
Server Configuration and Utilities Enhanced auto-configuration process During the power-up sequence that occurs the first time that the server is booted, the system ROM automatically configures the entire system without any user intervention. By default setting, the system is configured for Microsoft Windows Server 2003. To change any default settings in the auto-configuration process, load RBSU by pressing the F9 key when prompted during POST.
Server Configuration and Utilities Integrated Lights-Out technology Integrated Lights-Out (iLO) is a standard component of selected ProLiant servers that provides server health and remote server manageability. The iLO subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface. This design makes iLO independent of the host server and its operating system.
Server Configuration and Utilities 5. Exit iLO RBSU. HP recommends using DNS/DHCP with iLO to simplify installation. If DNS/DHCP cannot be used, use the following procedure to disable DNS/DHCP and to configure the IP address and the subnet mask: 1. Restart or power up the server. 2. Press the F8 key when prompted during POST. The iLO RBSU runs. 3. Select Administer User Accounts>Configure iLO Settings.
Server Configuration and Utilities Safety and security benefits When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a backup, enabling you to switch easily to the existing ROM version if the new ROM becomes corrupted for any reason. This feature protects the existing ROM version, even if you experience a power failure while flashing the ROM. Accessing redundant ROM settings 1. Access RBSU by pressing the F9 key when prompted during POST. 2.
Server Configuration and Utilities System Online ROM flash component utility The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers.
Server Configuration and Utilities ROM legacy USB support When using operating systems that support USB, the server supports USB devices, including, but not limited to: • CD-ROM drives • Diskette drives • Keyboard • Mouse For other operating systems, the ROM provides USB support for keyboard and mouse, but not for CD-ROM or diskette drives. ROM legacy USB support is available during POST, DOS, and while the operating system is running.
Server Configuration and Utilities ProLiant Essentials Foundation Pack The ProLiant Essentials Foundation Pack contains the essential software every customer needs to install, configure, and manage ProLiant servers as part of an adaptive infrastructure. Ships as standard The foundation of an adaptive infrastructure is built on the software contained in the ProLiant Essentials Foundation Pack, which is provided with all ProLiant servers at no charge.
Server Configuration and Utilities • Legacy Intelligent Manageability products—Many legacy products that originally shipped on the SmartStart or Management CDs can still be downloaded from the Web. Subscription service For more information or to apply, call 1-800-573-1099 or visit the website http://www.hp.com/servers/smartstart.
Server Configuration and Utilities HP Systems Insight Manager HP SIM is a Web-based application that enables you to accomplish normal administrative tasks from any remote location, using a Web browser. HP SIM provides device management capabilities that consolidate and integrate management data from HP and third-party devices. IMPORTANT: You must install and use HP SIM to benefit from the pre-failure warranties on processors, hard drives, and memory modules.
Server Configuration and Utilities Integrated Management Log The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with one-minute granularity.
A Regulatory compliance notices Regulatory compliance model number For the purpose of regulatory compliance certifications and identification, your product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.
Regulatory compliance notices The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices have an FCC logo or FCC ID on the label. Class A devices do not have an FCC logo or FCC ID on the label. After the Class of the device is determined, refer to the corresponding statement in the following sections. Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Regulatory compliance notices Declaration of conformity for products marked with the FCC logo, United States only This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. For questions regarding your product, contact us by mail or telephone: • Hewlett-Packard Company P. O.
Regulatory compliance notices Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations. Canadian notice (Avis Canadien) Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Regulatory compliance notices European Union regulatory notice This product complies with the following EU Directives: • • Low Voltage Directive 73/23/EEC EMC Directive 89/336/EEC CE Compliance of this product is valid only if powered with the correct HP-provided and CE marked AC adapter. If this product has telecommunication functionality, it also complies with the essential requirements of: • R&TTE Directive 1999/5/EC *For a notified body number refer to the product regulatory label.
Regulatory compliance notices Japanese notice BSMI notice A-6 HP ProLiant DL585 Server User Guide
Regulatory compliance notices Korean notices Class A equipment Class B equipment HP ProLiant DL585 Server User Guide A-7
Regulatory compliance notices Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation.
Regulatory compliance notices Battery replacement notice Your computer is equipped with an internal lithium battery or battery pack. There is a danger of explosion and risk of personal injury if the battery is incorrectly replaced or mistreated. Unless specific replacement instructions are provided as part of this guide, replacement is to be done by an authorized service provider using the HP spare designated for this product.
Regulatory compliance notices Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.
Regulatory compliance notices Power cord statement for Japan HP ProLiant DL585 Server User Guide A-11
B Electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
Electrostatic discharge Grounding methods There are several methods for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts: • Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps are flexible straps with a minimum of 1 megohm ± 10 percent resistance in the ground cords. To provide proper ground, wear the strap snug against the skin.
C System battery The servers have memory devices that require a battery to retain stored information. Battery replacement When the server no longer automatically displays the correct date and time, you might need to replace the battery that provides power to the real-time clock. Under normal use, battery life is usually about five to 10 years. Use an HP 220-mAh lithium, 3-V replacement battery. To install a new battery: 1. Power down the server.
System battery Figure C-1: Battery location on the system board 5. Remove the existing battery.
System battery 6. Install the new battery. Figure C-3: Installing a new battery 7. Install the access panel. 8. Restore the server to its operating position in the rack. 9. Run RBSU to reconfigure the system if the settings were lost.
D Cabling guidelines Cabling a SCSI controller CAUTION: Route the SCSI cables through the SCSI cable guides on the front fan cage to prevent damage to the SCSI cables.
Cabling guidelines Cabling an optional SCSI controller to the 4 x 1 drive cage in simplex mode Figure D-2: Cabling a SCSI controller (simplex mode) D-2 HP ProLiant DL585 Server User Guide
Cabling guidelines Cabling the optional SAS hard drive cage Connecting and routing the cables Figure D-3: Connecting and routing the SAS or SATA power and data cables HP ProLiant DL585 Server User Guide D-3
Cabling guidelines Cabling the optional SAS or SATA controller Figure D-4: Cabling the SAS hard drive cage to the controller Cabling the BBWCE Figure D-5: Cabling the BBWCE module to the 5i Plus Memory Module D-4 HP ProLiant DL585 Server User Guide
E System LEDs and switches This appendix provides information about locating and using system LEDs and switches in the server. For additional information about troubleshooting procedures, refer to Appendix H, “Troubleshooting.” System LEDs The server contains several sets of LEDs that indicate the status and settings of hardware components.
System LEDs and switches Front panel LEDs Figure E-1: Front panel LEDs Table E-1: Front panel LEDs Item 1 Description Status Unit identification Blue = Activated Blue flashing = System being managed remotely Off = Deactivated 2 Internal health 3 External health Green = Normal Red = System critical Amber = System degraded Off = System off/Standby 4 Power Green = On Amber = Off (auxiliary power only) Off = Power cord not attached to the server or power supply failure E-2 HP ProLiant DL585 Serv
System LEDs and switches Hot-plug SCSI hard drive LEDs Figure E-2: Hot-plug SCSI hard drive LEDs Table E-2: Hot-plug SCSI hard drive LEDs Item 1 Description Status Drive activity On = Drive activity Flashing = High activity on the drive or drive is being configured as part of an array Off = No drive activity 2 Online status On = Drive is part of an array and is currently working Flashing = Online activity Off = No online activity 3 Fault status On = Drive failure Flashing = Fault process activit
System LEDs and switches Table E-3: Hot-plug SCSI hard drive LED combinations E-4 Activity LED Online LED Fault LED Status On Off Off Do not remove the drive. Removing a drive during this process causes data loss. The drive is being accessed and is not configured as part of an array. On Flashing Off Do not remove the drive. Removing a drive during this process causes data loss. The drive is rebuilding or undergoing capacity expansion. Flashing Flashing Flashing Do not remove the drive.
System LEDs and switches Hot-plug SAS or SATA hard drive LEDs Figure E-3: Hot-plug SAS or SATA hard drive LEDs Table E-4: Hot-plug SAS or SATA hard drive LEDs Item Description Status 1 Fault/UID status Amber = Drive failure Flashing amber = Fault process activity Blue = Unit identification is active Off = No fault process activity 2 Online/Activity Status Green = Drive activity Flashing green = High activity on the drive or drive is being configured as part of an array Off = No drive activity HP
System LEDs and switches Table E-5: Hot-plug SAS or SATA hard drive LED combinations Online/Activity LED (green) Fault/UID LED (amber/blue) Interpretation On, off, or flashing Alternating amber and blue The drive has failed, or a predictive failure alert has been received for this drive. It also has been selected by a management application. On, off, or flashing Steadily blue The drive is operating normally, and it has been selected by a management application.
System LEDs and switches Table E-5: Hot-plug SAS or SATA hard drive LED combinations continued Online/Activity LED (green) Fault/UID LED (amber/blue) Interpretation Off Steadily amber A critical fault condition has been identified for this drive, and the controller has placed it offline. Replace the drive as soon as possible. Off Amber, flashing regularly (1 Hz) A predictive failure alert has been received for this drive. Replace the drive as soon as possible.
System LEDs and switches Hot-plug power supply LEDs Figure E-5: Hot-plug power supply LEDs Table E-7: Hot-plug power supply LED combinations 1 Power LED (green) 2 Fault LED (amber) Status Off Off No AC power Off On No power to this specific power supply -OrPower supply failure Blinking Off AC power present System in standby mode E-8 On Off Power supply on and working properly On Blinking Power supply current limit exceeded HP ProLiant DL585 Server User Guide
System LEDs and switches NIC LEDs Figure E-6: NIC LEDs Table E-8: NIC LEDs Item Description LED color Status 1 Activity LED Green On or flashing = Network activity Off = No network activity 2 Link LED Green On = Linked to the network Off = Not linked to the network HP ProLiant DL585 Server User Guide E-9
System LEDs and switches BBWCE LEDs Figure E-7: BBWCE LEDs Table E-9: BBWCE LED descriptions Server status LED color LED status Battery module status Server is on and has normal run time Green (2) On Fast charging Green (2) Off Trickle-charging Amber (1) On Short in the connection of one or more of the four button cells within the battery module Amber (1) Blinking Open in the circuit between the positive and negative terminals of the battery module Amber (1) Off Battery module status i
System LEDs and switches Table E-9: BBWCE LED descriptions continued Server status LED color LED status Battery module status Server is on and is in the first 30 seconds after power-up Amber (1) or green (2) On Temporary lock-out state; data was lost due to cable being detached Server is off and is in data retention mode Amber (1) Blinking every 15 seconds User data held in write cache is being backed up CAUTION: After the server is powered down, wait 15 seconds and then check the illumination
System LEDs and switches QuickFind diagnostic display LEDs Figure E-8: QuickFind diagnostic display LEDs Table E-10: QuickFind diagnostic display LEDs Item Description Status Action 1 Fan Off = Normal Be sure fan is installed and seated properly. On = Attention required If fan is installed and seated properly, replace the fan. 2 Processor Off = Normal On = Attention required Processor pre-failure notification. Inspect the IML logs and POST messages. Processor might need to be replaced.
System LEDs and switches Table E-10: QuickFind diagnostic display LEDs continued Item Description Status Action 3 Processor memory board Off = Normal Processor memory board power failure. If problem persists, replace the processor or processor memory board. Processor power module Off = Normal 4 On = Attention required On = Attention required PPM power failure. If problem persists, replace PPM. If the PPM and the BRD LEDs are both on, there is a configuration error.
System LEDs and switches Table E-10: QuickFind diagnostic display LEDs continued Item Description Status Action 8 Therm trip Off = Normal The server experienced a thermal shutdown. On = Attention required If one of the CPU thermal LEDs is amber, that CPU experienced an overtemperature condition. 9 SCSI interlock Off = Normal On = Attention required • Be sure that the processor heatsink is properly attached. For more information, refer to the maintenance and service guide.
System LEDs and switches System board switches Some server operations, including adding or removing a component or changing a security feature, require that you reconfigure a system switch. If the system configuration is incorrect, the server might not work properly and you might receive error messages. Setting and verifying the system board switches is an important part of the overall troubleshooting process.
System LEDs and switches System maintenance switch (SW3) Figure E-9: System maintenance switch (SW3) Table E-11: System maintenance switch (SW3) Position Default 1 2 Function Description Settings Enables or disables configuration changes in nonvolatile RAM (NVRAM) Open (off) Reserved Off Lock configuration Configuration can be changed. Closed (on) Configuration is locked and cannot be changed.
System LEDs and switches Table E-11: System maintenance switch (SW3) continued Position Default 5 Off Function Description Settings Password disable Enables or disables password protection. Open (off) Power-on password is enabled. Closed (on) Power-on password is disabled. 6 Off Configuration validation Invalidates NVRAM configuration information Open (off) NVRAM is valid. Closed (on) NVRAM is invalid, and configuration is lost.
System LEDs and switches System ID switch (SW4) Figure E-10: System ID switch (SW4) Table E-12: System ID switch (SW4) E-18 Position Description 1 through 3 Reserved HP ProLiant DL585 Server User Guide
System LEDs and switches iLO/Redundant ROM override switch (SW5) The iLO/Redundant ROM override switch (SW5) is a two-position switch that is used for miscellaneous purposes. The iLO security override switch allows you full access to the iLO processor. This access is necessary if you lost your password or if the iLO boot-block must be flashed.
F Server error messages Use POST error messages to assist in troubleshooting and performing basic diagnostic functions in the server. For a complete listing of error messages and other troubleshooting information, refer to the HP Servers Troubleshooting Guide provided on the Documentation CD or online on the product page at http://ww.hp.com.
G Server specifications Server specifications This appendix provides operating and performance specifications for the server. Table G-1: Server specifications Feature Units Dimensions Height 17.5 cm (6.88 in.) Depth 69.2 cm (27.25 in.) Width 46.3 cm (19.0 in.) Weight 30.8 kg, minimum (68 lb, minimum) 44.5 kg, maximum (98 lb, maximum) International input requirements Rated input voltage 180 V to 264 V Rated input frequency 47 Hz to 63 Hz Rated input current 6A U.S.
Server specifications Table G-1: Server specifications continued Feature Units Power supply output power Rated steady-state power 800 W Maximum peak power 800 W Temperature range Operating 10° to 35°C (50° to 95°F) Non-operating -30° to 60°C (-20° to 140°F) Relative humidity (non-condensing) G-2 Operating 20% to 80% Non-operating 5% to 90% Maximum wet bulb temperature 38.7°C (101.
H Troubleshooting This appendix provides specific troubleshooting information for the server. Use it to find details about server startup and operation errors. For information on LEDs and switches specific to the server, refer to Appendix E, “System LEDs and switches.” For a more detailed discussion of troubleshooting techniques, diagnostic tools, error messages, and preventative maintenance, refer to the HP Servers Troubleshooting Guide included on the Documentation CD that ships with the server.
Troubleshooting This appendix includes the following topics: • If the server does not start You are provided with initial instructions on what to try and where to go for help for the most common problems encountered during the initial POST. A successful startup requires the server to complete this test each time you power up, before the server can load the operating system and start running software applications.
Troubleshooting If the server does not start This section provides systematic instructions on what to try and where to go for help for the most common problems encountered during initial POST. The server must first complete this test each time you power up, before it can load the operating system and start running software applications. WARNING: A risk of personal injury exists from hazardous energy levels.
Troubleshooting IMPORTANT: If the server does not restart, proceed to the following section, “Diagnostic steps.” 8. Check the server for the following normal power-up sequence to verify that the system meets the minimal hardware requirements and is powered up during normal operations: a. The power button LED turns from standby (amber) to on (green). b. The fans start up. It is normal for the fans to initially run at full speed and then slow down. 9.
Troubleshooting Diagnostic steps If the server does not power up or powers up but does not complete POST, answer the questions in Table H-1 to determine appropriate actions based on the symptoms observed. The flow of questions reflects the usual flow of events during a power-on sequence. A flow chart following this table illustrates the recommended diagnostic steps and decision options. According to the answers you give, you will be directed to an appropriate secondary table in this section.
Troubleshooting Table H-2: Is the system power LED off? Answer Possible reasons Possible solutions Yes The system is not connected to AC power, or no AC power is available. Be sure that the power cord is connected to the power supply. A power supply problem exists. The power supply might not be connected or inserted properly, it might have a damaged connector, or it might have failed.
Troubleshooting Table H-3: Is the system power LED green? Answer Possible reasons Possible solutions No The Power on/Standby button has not been pressed firmly. Firmly press the power button. A power supply problem exists. The power supply might not be connected or inserted properly, it might have a damaged connector, or it might have failed. Be sure that the power supply is undamaged, the power supply is fully seated, and the power supply LED is green. The system might have experienced a short.
Troubleshooting Table H-4: Is the external health LED green? Answer Possible reasons Possible solutions No, it is amber. One power supply has failed; therefore, power supply redundancy is lost. Be sure that each installed power supply is securely connected to an AC power source. Locate the amber power supply LED to identify the failed power supply. Contact an authorized service provider for replacement parts and service. No, it is red. All installed power supplies have experienced a failure.
Troubleshooting Table H-5: Is the internal health LED green? Answer Possible reasons Possible solutions For component failure identification (amber LED), check the hood label. No, it is amber. A processor is in a pre-failure condition. Use internal component failure LEDs on the Quickfind Diagnostic Display to identify: A DIMM is in a pre-failure condition.
Troubleshooting Table H-5: Is the internal health LED green? continued Answer Possible reasons Possible solutions No, it is red. A processor has failed. Use internal component failure LEDs on the Quickfind Diagnostic Display to identify: Processor 1 is not installed. A processor is an unsupported type. • Missing components • Failed components • Improperly installed components A PPM has failed. • Thermal event A DIMM has experienced a multibit error.
Troubleshooting PPM or board power fault Inspect the QuickFind diagnostic display panel to determine if one of the PPMs, processor memory boards, or system board has experienced a power fault. Ensure that all components are seated properly. If problem persists, replace the failed component. A PPM failure will be shown by the PPM LED being illuminated on the specific processor memory board. If the processor memory board BRD LED is amber, replace the processor memory board.
Troubleshooting Table H-6: Is the monitor displaying information? Answer Possible reasons Possible solutions No The monitor might not have power. Be sure that the monitor AC power cord is plugged in and that the monitor power button has been pressed. Video might not be connected properly. If a video card is installed, be sure that the video cable is properly connected. Verify the video connections. Refer to the HP Servers Troubleshooting Guide. NVRAM might be corrupted. Clear NVRAM.
Troubleshooting Problems after initial boot After the server has passed POST, you might still encounter errors, such as an inability to load the operating system. Use Table H-7 to troubleshoot server installation problems that occur after the initial boot. Refer to the HP Servers Troubleshooting Guide for more information. Table H-7: Problems after initial boot Problem Possible reasons Possible solutions System cannot load ProLiant Essentials Foundation Pack.
Troubleshooting Table H-7: Problems after initial boot continued Problem Possible reasons Possible solutions ProLiant Essentials fails during installation. Error occurs during installation. Follow the error information provided. If it is necessary to reinstall, run the System Erase Utility. Read the Caution at the end of the table. Refer to the instructions in the HP Servers Troubleshooting Guide. CMOS is not cleared. Run the System Erase Utility. Read the Caution at the end of the table.
Troubleshooting CAUTION: The System Erase Utility causes loss of all configuration information, as well as loss of existing data on all connected hard drives. Please read the appropriate section and the associated warning in the HP Servers Troubleshooting Guide before performing this operation.
Troubleshooting Other information resources Refer to the following additional information for help. Table H-8: Troubleshooting resources Resource Description HP Servers Troubleshooting Guide This is a resource for obtaining troubleshooting information that is beyond the scope of this document. It includes general hardware and software troubleshooting information for all ProLiant servers, a complete list of error messages along with explanations of probable causes, and a list of remedial measures.
Index A access panels opening 2-7 removing 2-7 adding See installing air flow requirements 3-3 ASR See Automatic Server Recovery (ASR) auto-configuration process 5-10 Automatic Server Recovery 5-6 Automatic Server Recovery (ASR) defined 5-18 disabling 5-18 features 5-18 B batteries recycling or disposal A-9 replacement notice A-9 battery installing C-1, C-3 removing C-2 replacement requirements C-1 warning C-1 Battery-Backed Write Cache features 4-43 Battery-Backed Write Cache Enabler 5i Plus Memory Modul
Index 5i Plus Memory Module D-4 Battery-Backed Write Cache Enabler 4-46 hard drives D-1 hard drives, duplex mode D-1 hard drives, simplex mode D-2 SAS controller D-4 SATA controller D-4 SCSI controller D-1 SCSI hard drives, simplex mode D-2 CarePaq H-16 CD-ROM drive installing 4-30 location 4-28 removing 4-29 CDs Management CD 5-16 Rack Products Documentation 3-2 SmartStart CD 5-16 configuration, automatic at initial boot 5-10 connectors AC inlets 3-17 Integrated Lights-Out Manager 3-17 keyboard 3-17 mouse
Index F fan cage, removing 4-44 fans, hot-plug front fan cage, removing 4-44 LED E-7 LED, location E-7 LED, status E-7 locating 4-31 removing 4-32 replacing 4-32 FCC notices Class A Equipment A-2 Class B Equipment A-2 classification label A-1 Declaration of Conformity A-3 device modifications A-3 mouse A-4 features expansion slots 4-38 memory 4-9 NICs 1-1 PCI-X technology 4-38 processors 1-1 Federal Communications Commission notices See FCC notices front fan cage 4-44 front panel LEDs, location E-2 LEDs, s
Index hot-plug power supplies See power supplies, hot-plug hot-plug SAS hard drive See hard drives, hot-plug hot-plug SATA hard drive See hard drives, hot-plug hot-plug SCSI hard drive See hard drives, hot-plug HP Insight Diagnostics 5-18 HP Servers Troubleshooting Guide F-1 HP SIM See HP Systems Insight Manager HP Systems Insight Manager 5-18 HP website xiii Hyper-Transport technology 1-1 operating system 3-27 power supply, hot-plug 4-36 power transfer board 4-21 processor memory boards 4-4 rack model 3-
Index iLO/Redundant ROM Override switch (SW5) E-19 media drives 4-28 memory 4-3 power supplies, hot-plug 4-34 power supplies, hot-plug LEDs E-8 processor memory boards 4-3 QuickFind Diagnostic Display LEDs E-12 rear panel connectors 3-17 storage devices 4-13 Torx T-15 tool 2-3 universal media drive bays 4-28 N network interface controller (NIC) 1-1 NIC LEDs E-9 non-hot-plug expansion boards, installing 4-40 non-volatile RAM See NVRAM normal power-up sequence H-4 NVRAM clearing H-12 CMOS problem diagnosis
Index personal injury, warning 4-1 POST error messages F-1, H-12 power cord connecting 3-18, 4-37 retaining clip 4-37 power requirements 3-5 power supplies, hot-plug blank, removing 4-35 installing 4-36 LEDs, location E-8 LEDs, status E-8 locating 4-34 power cord retaining clip 4-37 power cord, connecting 4-37 removing 4-35 shipping screw 4-36 power transfer board, installing 4-21 powering up normal sequence H-4 procedure 2-1 PPMs, replacing H-12 processor memory boards cautions 4-2 installing 4-4 locating
Index measuring 3-10 rail release levers locating 2-6 warning 2-6 RBSU See ROM-Based Setup Utility (RBSU) rear panel components identifying 3-17 locating 3-17 redundant ROM access to settings 5-13 safety and security benefits 5-13 support 5-12 registering the server 3-28 regulatory compliance notices BSMI A-6 cables A-4 Canadian A-4 Class A equipment A-2 Class B equipment A-2 device modifications A-3 European Union A-5 Japanese A-6 mouse compliance statement A-4 regulatory identification number A-1 removin
Index options 4-20 SAS hard drive cage, cabling D-3 SAS hard drive ID numbers 4-25 SATA controller cabling D-4 installing 4-20 SATA hard drive guidelines 4-25 installing 4-20, 4-26 options 4-20 SATA hard drive cage, cabling D-3 SATA hard drive ID numbers 4-25 screws, shipping hot-plug power supplies 4-36 SCSI backplane, removing 4-21 SCSI devices installation guidelines 4-16 switching from duplex to simplex 4-19 SCSI hard drives cabling, duplex mode D-1 cabling, simplex mode D-2 installing 4-18 removing 4-
Index locating E-18 settings E-18 system LEDs external E-1 internal E-1 system maintenance switch, SW3 E-16 System Online ROM flash component utility 5-14 NVRAM problems H-12 POST messages F-1 problems after initial boot H-13 ProLiant Essentials problems H-13, H-14 resources H-16 ROM problems H-14 startup problems H-3, H-14 steps to take H-3, H-5, H-14 system power LED H-6, H-7 video problems H-12 website F-1 when the server does not start H-3 T telco rack, warning 3-10 temperature requirements 3-4 thumb
