HP ProLiant ML310 G3 Storage Server Administration Guide (WSS R2 version, March 2006)

8 Troub lesh ooting, s ervicing, and
ma in tenan ce
Troubleshooting the storage server
The “Support and troubleshooting” task at the HP Support & Drivers web site (http://www.hp.com/go/
support ) can be used to troubleshoot problems with the storage server. After entering the storage server
name and designation (for example, DL585 storage server) or component information (for example, Array
Config uration Utility), use the following links for troubleshooting information:
• Troubleshooting a problem—This area provides a listing of customer notices, advisories and
bulletins applicable for the product or component.
• Manuals—This area provides the latest user documentation applicable to the product or
component. User guides can be a useful source for troubleshooting information. For most
storage ser ver hardware platforms, the following ProLiant server manuals may be useful for
troubleshooting assistance:
• HP ProLiant <model> Server User Guide or HP ProLiant <mod el> Server Maintenance and
Service Guide ( where <model> is the product model of the storage server, such as “D L 585”)
These gu ides contain specific troubleshooting information for the server. The g uides are
available by selecting the applicable ProLiant Server series m odel, then the Manuals (guides,
supplements, addendums, etc) link.
For example, instead of using “DL585 storage ser ver”, enter “DL585 server” for the product
to search, then select the “HP ProLiant DL585 Server series” link, then the Manua ls (guides,
supplements, addendums, etc.) link to locate the guide.
• HP ProLiant Servers Troubleshooting Guide
The guide provides common procedures and solutions for many levels of troubleshooting with
a ProLiant server. The guide is available at h
ttp://h20000.www2.hp.com/bc/docs/suppo rt/
SupportManual/c00300504/c00300504.pdf.
IMPORTANT:
Not all troubleshooting procedures found in ProLiant server guides may apply to the ProLiant Storage
Server. If necessary, check with your HP Support representative for further assistance.
For software related comp onents and issues, online Help or user guide documentation may offer
troubleshooting assistance. The Release Notes for the storage server product line is updated frequently.
The document c ontains issues and worka rounds to a number of categories for the storage servers.
To view the latest Release Notes, visit h
ttp://www.hp.com/go/s uppor t.SelectSee support and
troubleshooting information and enter a product name/number for the storage server. Under self-help
resources, select the manuals (guides, supplements, addendums, etc) link.
Maintenance and service
HP provides specific d o cumentation for maintaining and servicing your storage server a nd offers a
customer self-repair program.
Maintenance and service documentation
For specific documentation for the maintenance and servicing of the ML310 storage server, refer to the
HP ProLiant ML310 Generation 3 Server Maintenance and Ser vice Guide. To obtain this guide, go
HP ProLiant ML310 G3 Storage Server administration guide
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