HP ProLiant ML310 G3 Storage Server Administration Guide (WSS R2 version, March 2006)
to http://w ww.hp.com/servers/ml and click ML310. Under the Suppor t category, click Support &
Documents. Under the heading Resources for HP ProLiant ML310 G3 Server series, select the link
Manuals (guides, supplements, addendums, etc). Scroll through the listings to your specificdocument.
Customer self r epair
HP’s customer self-repair program offers you the fastest service u nder either warranty or contract. I t
enables HP to ship replacement parts directly to you so that you can replace them. Using this program,
you can replac
e parts at your own convenience.
This convenient, easy-to-use program:
• Lets an HP support specialist diagnose and access whether a replacement part is required to
address a sys
tem problem. the specialist also determines whether you can replace the part.
• Provides replacement par ts that are express-shipped. Most in-stock parts are s hipp ed the very
same day you contact HP. You may be required to send the defective part back to H P, unless
otherwise i
nstructed.
• Is available for most HP products currently under warranty or contract. For information on the
warranty service, refer to the HP website h
ttp://h18004.www1.hp.com/products/servers/
platforms/
warranty/index.html.
For more information about HP’s customer self-repair program, contact your local service provider. For the
North American program, refer to the HP website h
ttp://www.hp.com.go/selfrepair.
Firmware updates
Firmware is software that is stored in Read-Only Memory (ROM). Firmware is responsible for the behavior
of the system when it is first switched on and for passing control of the server to the operating system.
When referring to the firmware on the system board of the server, it is calle d the System ROM or the
BIOS. When referring to the firmware on another piece of ha rdware configured in the server, it is called
Option ROM. ProLiant servers have hard drives, Smart Array Controllers, Remote Insight Lights-Out
Edition (RILO E), Remote Insight Lights-Out Edition II (RILOE II) and Integrated Lights-Out options that
have firmware that can be updated.
It is important to update the firmware (also called “flashing the ROM”) as par t of regular server
maintenance. In addition, checking for specific firmware updates in bet ween regular updates helps to
keep the server p erforming optimally. HP recommends checking for a firmware update before sending a
part back to HP for replacement.
Certificate of Authenticity
The Certificate of Authenticity (COA) label is used to:
• Upgra
de the factory-installed operating system using the Microsoft Upgrade program for license
validation.
• Reinstall the operating system because of a failure that has permanently disabled it.
The C
OA label location varies by ser ver model. On rack-mounted server mod els, the COA label is
located either on the front section of the right panel or on the right front c orner of the top panel. On
tower models, the COA label is located toward the rear of the top panel of the server.
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Troubleshooting, servicing, and maintenance