Compaq ProLiant ML330 Generation 2 Server Setup and Installation Guide

D-10 Compaq ProLiant ML330 Generation 2 Server Setup and Installation Guide
Compaq Confidential – Need to Know Required
Writer: Jennifer Hayward Project: Compaq ProLiant ML330 Generation 2 Server Setup and Installation Guide Comments:
Part Number: 234833-001 File Name: k-appd Troubleshooting.doc Last Saved On: 5/22/01 3:42 PM
Table D-4
Problems After Initial Startup
continued
Problem Possible Cause Possible Solution
SmartStart
fails during
installation.
An operating system
has not been selected.
1. Press the F9 key to run RBSU.
2. Select the primary operating system.
Error occurs during
installation.
Follow the error information provided. If it is necessary to
reinstall, first run the Compaq System Erase Utility.
Refer to the Compaq Servers Troubleshooting Guide.
CAUTION: The Compaq System Erase Utility causes the loss of all configuration information,
as well as loss of existing data on all connected hard drives. Read “Compaq System Erase
Utility” and the associated cautionary statements in the Compaq Servers Troubleshooting
Guide before performing this operation.
Server
cannot load
operating
system.
Required operating
system step was
missed.
Follow these steps:
1. Note at which phase the operating system failed.
2. Remove any loaded operating system components.
3. Refer to your operating system documentation.
4. Reinitiate installation procedures.
Installation problem
occurred.
Refer to your operating system documentation and to the
SmartStart release notes.
Primary hard drive
controller installation is
incorrect.
Run RBSU by pressing the F9 key and correct this problem.
Hard drive controller
order is incorrect.
Run RBSU by pressing the F9 key and correct this problem.
Encountered problem
after new hardware
was added to the
system.
Refer to the documentation provided with the hardware.
Remove the new hardware.
Problem was
encountered with
hardware added to a
system with a
factory-installed
operating system.
You must complete the factory-installed operating system
software installation BEFORE adding new hardware to the
system.
Be sure that you are following the instructions provided in the
Compaq Factory-Installed Operating System Software
Installation Guide.
Remove the new hardware and complete the software
installation. Then, reinstall the new hardware.
Note: Refer to Chapter 5, “Server Configuration and Utilities,” or the Compaq ROM Based Setup Utility
User Guide, for complete instructions on the use of RBSU.