HP ProLiant Gen8 Troubleshooting Guide Volume I: Troubleshooting Abstract This document describes common procedures and solutions for the many levels of troubleshooting HP ProLiant Gen8 servers. This document is intended for the person who installs, administers, and troubleshoots servers or server blades. HP assumes you are qualified to service computer equipment and are trained in recognizing hazards in products with hazardous energy levels.
© Copyright 2012, 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. AMD is a trademark of Advanced Micro Devices, Inc.
Contents Using this guide ............................................................................................................................ 7 How to use this guide ................................................................................................................................... 7 What's new ................................................................................................................................................. 8 Revision history ...........................
POST problems flowchart .................................................................................................................. 36 OS boot problems flowchart .............................................................................................................. 38 Fault indications flowchart ................................................................................................................. 40 Hardware problems .................................................................
HP iLO ............................................................................................................................................ 71 Intelligent Provisioning ...................................................................................................................... 72 HP Insight Remote Support software ................................................................................................... 74 HP Insight Online ..........................................................
Server and option specifications, symbols, installation warnings, and notices ......................................... 89 Teardown procedures, part numbers, specifications ............................................................................. 89 Teardown or removal and replacement procedure videos ..................................................................... 89 Technical topics ...................................................................................................................
Using this guide How to use this guide The HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting, part number 669443-XXX, focuses on troubleshooting procedures for HP ProLiant Gen8 ML, DL, BL, and SL servers. The complete list of Gen8 error messages is not included in this volume, but is included in HP ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages. For more information, see the "Error message resources (on page 86).
Use this section as a reference for software tools and utilities. • HP resources for troubleshooting (on page 86) When additional information becomes necessary, use this section to identify websites and supplemental documents that contain troubleshooting information. • Support and other resources (on page 92) When you need to contact HP Technical Support, use this section to find the phone number and a list of the information needed prior to making the phone call.
• • Updated the following sections in the Remote troubleshooting (on page 22): o Remote troubleshooting tools (on page 22) o Using the OA CLI (on page 25) Updated the following sections in Diagnostic flowcharts (on page 26): o Troubleshooting flowchart reference websites (on page 26) o Updated all flowcharts to add color to call out the hot links in each flowchart • Added "Power supply power LED is green but the server will not power on (on page 44)" to the Hardware problems section • Updated t
• Updated Remote troubleshooting (on page 22) • Updated Diagnostic flowcharts (on page 26) • Updated Drive problems (hard drives and solid state drives) (on page 48) • Added Storage problems (on page 51) • Added Controller problems (on page 62) • Updated Active Health System log overview (on page 96) • Added ACU diagnostic tasks (on page 100) 669443-xx1 (March 2012) The first edition of the HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting, part number 669443-001, included trou
Troubleshooting preparation Pre-diagnostic steps WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components. IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting.
This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching. weight in kg weight in lb This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment: weight in kg weight in lb • Observe local occupation health and safety requirements and guidelines for manual handling. • Obtain adequate assistance to lift and stabilize the chassis during installation or removal. • The server is unstable when not fastened to the rails. • When mounting the server in a rack, remove the power supplies and any other removable module to reduce the overall weight of the product.
Symptom information Before troubleshooting a server problem, collect the following information: • Does the server power on? • Does the server complete POST? If not, then what do the health LEDs indicate? Is video display available? If server completes POST and video is available, are there any POST error messages? Record the text of the POST error message as displayed.
2. Record any error messages displayed by the system. 3. Remove all CD-ROMs, DVD-ROMs, and USB drive keys. 4. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem. o You must have the appropriate support software installed on the server. To verify the server configuration, connect to the System Management Homepage (http://h18013.www1.hp.com/products/servers/management/agents/index.
locate the server user guide or maintenance and service guide on the HP website (http://www.hp.com/go/hpsc). • Never touch the contacts in the processor socket. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. If the contacts inside the processor socket are damaged, you must replace the system board.
Common problem resolution Loose connections Action: • Be sure all power cords are securely connected. • Be sure all cables are properly aligned and securely connected for all external and internal components. • Remove and check all data and power cables for damage. Be sure no cables have bent pins or damaged connectors. • If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are routed correctly through the tray.
• Subscription services: HP offers a subscription service that can provide notification of firmware updates. For more information, see "Subscription services (on page 87)." For more information on updating firmware, see "Keeping the system current (on page 83)." If updating a server with a TPM installed, see "Server updates with an HP Trusted Platform Module and BitLocker enabled (on page 18).
DIMM installation and configuration guidelines DIMM population order and configuration is critical in maximizing performance for the system. For more information, see the server label on the server or the server user guide on the HP website (http://www.hp.com/go/hpsc). Component LED definitions Many common problems can be identified by reviewing the component and server LEDs. For more information, see the server and component documentation on the HP website (http://www.hp.com/go/hpsc).
Item LED Status Definition Flashing amber The drive is not configured and predicts the drive will fail. Solid amber The drive has failed. Off The drive is not configured by a RAID controller. System power LED definitions The system power LED is located on the Power On/Standby button and each status is defined as follows: System power LED Definition Off (Server) System has no power. Off (Server blade) If the Health Status LED bar is off, then the system has no power.
Description Status NIC status LED Solid green = Link to network Flashing green (1 Hz/cycle per sec) = Network active Off = No network activity *Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has occurred, or the power button cable is disconnected. **If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the system health status.
Remote troubleshooting Remote troubleshooting tools HP provides several options that help IT administrators troubleshoot servers from remote locations. • HP iLO (on page 71) HP iLO is available for all HP ProLiant servers. HP iLO consists of an intelligent processor and firmware that allows for remote server management. The HP iLO VSP provides bi-directional data flow with a server serial port. Using VSP, you can operate as if a physical serial connection exists on the remote server serial port.
provides continuous monitoring of hardware and configuration changes, system status, and service alerts for various server components. The Agentless Management Service is available in the SPP, which is a disk image (.iso) that you can download from the HP website (http://www.hp.com/go/spp/download). The Active Health System log can be downloaded manually and sent to HP.
6. Review the Information > Diagnostics page. From this page, you can do the following: o Verify the status of iLO Self-Test Results. o Use the Reset button to reset iLO. o Use the Generate NMI to System button to Initiate NMI for a memory dump recording. o Use the Swap ROM button to switch from Active ROM to the Backup ROM. If you detect problems with the server after a ROM flash, then the screen enables you to revert back to a previous working ROM configuration. 7.
6. If the blade is not displayed in the Insight Display on the enclosure or within the OA GUI, then troubleshoot the issue further using the procedures in the HP BladeSystem c-Class Enclosure Troubleshooting Guide on the HP website (http://www.hp.com/support/BladeSystem_Enclosure_TSG_en). Using the OA CLI 1. 2. For systems using OA firmware 3.60 or later, execute the SHOW HEALTH CLI command and review possible degraded sections to review health status for the entire enclosure.
Diagnostic flowcharts Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 28)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page 30).
2. HP ProLiant maintenance and service guides: o HP Support Center (http://www.hp.com/go/hpsc) Select Manuals. Enter the product name and click Go. Select the product, and then locate the link for the maintenance and service guide. o HP BladeSystem c-Class Technical Documentation (http://www.hp.com/go/bladesystem/documentation) Select Support, Drivers and Manuals, and then select the product. Select Manuals, and then locate the link for the maintenance and service guide. 3.
Start diagnosis flowchart Use the following flowchart to start the diagnostic process.
The Remote diagnosis flowchart provides a generic approach to troubleshooting a server from a remote location.
General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Power-on problems flowchart Server power-on problems flowchart (non-blade servers) For the location of server LEDs and information on their statuses, see the server documentation on the HP website (http://www.hp.com/go/hpsc). Symptoms: • The server does not power on.
• The health LED is solid red, flashing red, solid amber, or flashing amber. Possible causes: • Improperly seated or faulty power supply • Loose or faulty power cord • Power source problem • Improperly seated component or interlock problem Server blade power-on problems flowchart For the location of server LEDs and information on their statuses, see the server documentation on the HP website (http://www.hp.com/go/hpsc).
Symptoms: • The server blade does not power on. • The system power LED is off or solid amber. • The health LED status bar is flashing red or flashing amber. Possible causes: • The server blade is not properly installed in the enclosure. • The server blade is not configured to automatically power on in HP iLO. • The power being supplied is not sufficient for the server blades installed in the enclosure. • The power cap is not configured properly for the enclosure.
• The server blade has a mismatched fabric installed on the mezzanine 1 connector or the mezzanine 2 connector. Server blade power-on problems flowchart for Intel server blades For the location of server LEDs and information on their statuses, see the server documentation on the HP website (http://www.hp.com/go/hpsc). System power and health LED definitions are also available in "Component LED definitions (on page 19)." Symptoms: • The server blade does not power on.
• The server blade is not configured to automatically power on in HP iLO. • The power being supplied is not sufficient for the server blades installed in the enclosure. • The power cap is not configured properly for the enclosure. • The OA module is not properly installed in the enclosure. • A possible communication failure between HP iLO and the OA is causing the server blade to wait for permission to power on.
Power on problems flowchart for HP ProLiant Gen8 Intel Server Blades only (flowchart page 1 of 2) Diagnostic flowcharts 35
Power on problems flowchart for HP ProLiant Gen8 Intel Server Blades only (flowchart page 2 of 2) POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device.
Server POST problems flowchart (non-blade servers) Diagnostic flowcharts 37
Server blade POST problems flowchart OS boot problems flowchart Several packaging changes have taken place with HP ProLiant Gen8 servers: SmartStart CDs and the Smart Update Firmware DVD no longer ship with these new servers. Instead, the deployment capability is embedded in the server as part of Intelligent Provisioning. Symptoms: • Server does not boot a previously installed OS. • Server does not boot to Intelligent Provisioning (F10).
• Incorrect boot order setting in RBSU • Incorrect boot order setting in UEFI System Utilities (HP ProLiant DL580 Gen8 Server only) Operating system boot problems flowchart Diagnostic flowcharts 39
OS boot problems flowchart for HP ProLiant DL580 Gen8 Servers Fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents • Server boots, but the system health LED or component health LED is red or amber NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
• System overtemperature condition Server fault indications flowchart (non-blade servers) Some servers have an internal health LED and an external health LED, while other servers have a single system health LED. The system health LED provides the same functionality as the two separate internal and external health LEDs. Depending on the model, the internal health LED and external health LED may either appear solid or they may flash. Both conditions represent the same symptom.
Server blade fault indications flowchart Diagnostic flowcharts 42
Hardware problems Procedures for all ProLiant servers The procedures in this section are comprehensive and include steps about or references to hardware features that may not be supported by the server you are troubleshooting. CAUTION: Before removing or replacing any processors, be sure to follow the guidelines provided in "Performing processor procedures in the troubleshooting process (on page 15).
Power supply problems Action: 1. Be sure no loose connections exist ("Loose connections" on page 17). 2. If the power supplies have LEDs, be sure they indicate that each power supply is working properly. If the LEDs indicate a problem with a power supply (red, amber, or off), then check the power source. If the power source is working properly, then replace the power supply.
5. Be sure the line cord is connected. 6. Be sure each circuit breaker is in the On position, or replace the fuse if needed. If this occurs repeatedly, contact an authorized service provider. 7. Check the UPS LEDs to be sure a battery or site wiring problem has not occurred. See the UPS documentation. 8. If the UPS sleep mode is initiated, disable sleep mode for proper operation. The UPS sleep mode can be turned off through the configuration mode on the front panel. 9.
6. Be sure all cables are connected to the correct locations and are the correct lengths. For more information, see the server documentation on the HP website (http://www.hp.com/go/hpsc). 7. Be sure other components were not accidentally unseated during the installation of the new hardware component. 8. Be sure all necessary software updates, such as device drivers, ROM updates, and patches, are installed and current, and the correct version for the hardware is installed.
CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support ("Contacting HP technical support or an authorized reseller" on page 92) before proceeding. CAUTION: Before removing or replacing any processors, be sure to follow the guidelines provided in "Performing processor procedures in the troubleshooting process (on page 15).
5. Clearing NVRAM can resolve various problems. 6. Verify that the PCIe device or graphics controller does not need additional power to operate. For more information, see the device documentation. Internal system problems CD-ROM and DVD drive problems System does not boot from the drive Action: 1. Be sure the drive boot order in RBSU or the UEFI System Utilities is set so that the server boots from the CD-ROM drive first. 2. Be sure no loose connections (on page 17) exist. 3.
2. Check to see if an update is available for any of the following: o Smart Array Controller firmware o Dynamic Smart Array driver o Host bus adapter firmware o Expander backplane SEP firmware o System ROM 3. Be sure the drive or backplane is cabled properly. 4. Be sure the drive data cable is working by replacing it with a known functional cable. 5. Be sure drive blanks are installed properly when the server is operating. Drives may overheat and cause sluggish response or drive failure. 6.
12. Be sure that the correct controller drivers are installed, and that the controller supports the hard drives being installed. 13. If the controller supports Smart Array Advanced Pack (SAAP) license keys and the configuration is dual domain, be sure the SAAP license key is installed. For more information, see the HP website (http://www.hp.com/go/SAAP). 14. If SAS expanders are used, be sure the Smart Array controller contains a cache module. 15.
Storage problems When installing an OS, the OS installation does not recognize the HP Dynamic Smart Array B120i RAID controller or HP Dynamic Smart Array B320i RAID controller drives Action: Manually install the HP Dynamic Smart Array B120i RAID controller or the HP Dynamic Smart Array B320i RAID controller drivers. For more information, see the controller documentation.
Fan problems General fan problems are occurring Action: 1. Be sure the fans are properly seated and working. a. Follow the procedures and warnings in the server documentation for removing the access panels and accessing and replacing fans. b. Unseat, and then reseat, each fan according to the proper procedures. c. Replace the access panels, and then attempt to restart the server. 2. Be sure the fan configuration meets the functional requirements of the server. See the server documentation. 3.
3. Be sure hot-plug fan requirements are being met. Refer to the server documentation. All fans in an HP BladeSystem c-Class enclosure are operating at a high speed ...while fans in the other enclosures are operating at normal speed. Action: If all fan LEDs are solid green but the fans in the enclosure are operating at a higher speed than normal, then access more information from the OA or HP iLO. Review the FAN section in OA SHOW ALL to locate the fan zone that is consuming more FAN speed.
Memory problems General memory problems are occurring Action: • • Isolate and minimize the memory configuration. Use care when handling DIMMs ("DIMM handling guidelines" on page 18). o Be sure the memory meets the server requirements and is installed as required by the server. Some servers may require that memory banks be populated fully or that all memory within a memory bank must be the same size, type, and speed. To determine if the memory is installed properly, see the server documentation.
3. Be sure a memory count error did not occur ("Memory count error exists" on page 54). See the message displaying memory count during POST. 4. Be sure the server supports the number of processor cores. Some server models only support 32 cores and this may reduce the amount of memory that is visible. Server fails to recognize new memory Action: 1. Be sure the memory is the correct type for the server and is installed according to the server requirements.
5. If the server has only one processor installed, replace it with a known functional processor. If the problem is resolved after you restart the server, the original processor failed. CAUTION: Before removing or replacing any processors, be sure to follow the guidelines provided in "Performing processor procedures in the troubleshooting process (on page 15)." Failure to follow the recommended guidelines can cause damage to the system board, requiring replacement of the system board. 6.
Unsupported processor stepping with AMD processors For systems based on AMD processors, you may need to update the system ROM to support new steppings (revisions) of processors. However, in most cases, a system ROM update is not required. If the system ROM does not support the new stepping processor, the system does not display any message. For system ROM update requirements, see the documentation that ships with the processor.
CAUTION: Running the Drive Assessment Test overwrites the tape. If it is not possible to overwrite the tape, run the logs-based Device Analysis Test instead. 2. Check the backup logs. 3. Verify that a supported configuration is being used. 4. Check for media damage: 5. o Incorrect label placement o Broken, missing, or loose leader pin o Damaged cartridge seam o Usage in incorrect environment Check for software issues: a. Check the backup software. b.
• Be sure that the power supplies installed in the server provide adequate power to support the server configuration. Some high-power graphics adapters require specific cabling, fans, or auxiliary power. For more information about adapter power requirements, see the documentation that ships with the graphics option or see the vendor website. For more information about server power capabilities, see the server documentation on the HP website (http://www.hp.com/go/hpsc).
11. Be sure the video driver is current. For driver requirements, see the third-party video adapter documentation. Monitor does not function properly with energy saver features Action: Be sure the monitor supports energy saver features, and if it does not, disable the features. Video colors are wrong Action: • Be sure the 15-pin VGA cable is securely connected to the correct VGA port on the server and to the monitor.
Cable problems Drive errors, retries, timeouts, and unwarranted drive failures when using an older Mini SAS cable Action: The Mini SAS connector life expectancy is 250 connect/disconnect cycles (for external, internal, and cable Mini SAS connectors). If using an older cable that could be near the life expectancy, replace the Mini SAS cable. Network controller or FlexibleLOM problems Network controller or FlexibleLOM is installed but not working Action: 1.
6. Run Insight Diagnostics ("HP Insight Diagnostics" on page 73) and replace failed components as indicated. Network controller or FlexibleLOM stopped working when an expansion board was added Action: 1. Be sure no loose connections (on page 17) exist. 2. Be sure the server and operating system support the controller. For more information, see the server and operating system documentation. 3.
Action: HP recommends that you access drive data only when the same RAID or non-RAID mode is enabled. Back up and restore the data on the drives. The Smart Array controller does not show logical drives after moving drives to a new server or JBOD Action: A drive migration issue has occurred. Be sure to follow all drive roaming rules when migrating drives. See "Drive roaming (on page 63)." Drive roaming Drive roaming lets you move disk drives and arrays while maintaining data availability.
Software problems The best sources of information for software problems are the operating system and application software documentation, which may also point to fault detection tools that report errors and preserve the system configuration. Other useful resources include HP Insight Diagnostics (on page 73) and HP SIM. Use either utility to gather critical system hardware and software information and to help with problem diagnosis. IMPORTANT: This guide provides information for multiple servers.
Operating system updates Use care when applying operating system updates (Service Packs, hotfixes, and patches). Before updating the operating system, read the release notes for each update. If you do not require specific fixes from the update, it is recommended that you do not apply the updates. Some updates overwrite files specific to HP. If you decide to apply an operating system update: 1. Perform a full system backup. 2. Apply the operating system update, using the instructions provided. 3.
Linux resources For troubleshooting information specific to Linux operating systems, see the Linux for ProLiant website (http://h18000.www1.hp.com/products/servers/linux). To assist in possible LINUX installation issues on HP ProLiant servers, capture the cfg2html report before contacting HP technical support ("Contacting HP technical support or an authorized reseller" on page 92). For more information, see the cfg2html website (http://www.cfg2html.com).
ROM problems Remote ROM flash problems Command-line syntax error If the correct command-line syntax is not used, an error message describing the incorrect syntax is displayed and the program exits. Correct the syntax, and then restart the process. Access denied on target computer If you specify a networked target computer for which you do not have administrative privileges, an error message is displayed describing the problem, and then the program exits.
If BitLocker is configured to measure option ROMs, you must follow the firmware upgrade steps in "Updating firmware." BitLocker can be configured to measure the following option ROMs: • HP iLO • NIC • Smart Array storage • Standup HBAs Be sure to enable BitLocker after the firmware updates are complete. For information on performing ROM updates, see "Firmware Updates (on page 17)." For information on BitLocker, see BitLocker for servers on the Microsoft website (http://www.microsoft.com).
4. Change positions 1, 5, and 6 of the system maintenance switch to on. 5. Install the access panel. 6. Install the server into the rack. 7. Power up the server. 8. After the system beeps, repeat steps 1 through 3. 9. Change positions 1, 5, and 6 of system maintenance switch to off. 10. Repeat steps 5 and 6. If both the current and backup versions of the ROM are corrupt, return the system board for a service replacement.
Software tools and solutions Server mode The software and configuration utilities presented in this section operate in online mode, offline mode, or in both modes. Depending on the server model, your server may not support all of the tools and solutions in this section. All software and configuration utilities listed in this table are not supported on all HP ProLiant Gen8 servers.
HP iLO The HP iLO subsystem is a standard component of HP ProLiant servers that simplifies initial server setup, server health monitoring, power and thermal optimization, and remote server administration. The HP iLO subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface. This design makes HP iLO independent of the host server and its operating system. HP iLO enables and manages the Active Health System (on page 71) and also features Agentless Management.
• Memory capacity and speed • Firmware/BIOS HP Active Health System does not collect information about Active Health System users' operations, finances, customers, employees, partners, or data center, such as IP addresses, host names, user names, and passwords. HP Active Health System does not parse or change operating system data from third-party error event log activities, such as content created or passed through by the operating system.
• Intelligent Provisioning provides maintenance-related tasks through Perform Maintenance Options features. • Intelligent Provisioning provides installation help for Microsoft Windows, Red Hat and SUSE Linux, and VMware operating systems. For specific OS support, see the HP Intelligent Provisioning Release Notes on the HP website (http://www.hp.com/go/intelligentprovisioning/docs). For more information about Intelligent Provisioning software, see the HP website (http://www.hp.
To access the Erase Utility, click the Perform Maintenance icon from the Intelligent Provisioning home screen, and then select Erase. For more information about the Erase Utility, see the HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/intelligentprovisioning/docs).
respond to that information more quickly. With specific authorization from you, an authorized HP Channel Partner can also view your IT environment remotely at HP Insight Online. For more information, see the following documents: • For more information about using HP Insight Online, see the HP Insight Online User’s Guide.
To access the HP Smart Update Manager User Guide, see the HP SUM Information Library (http://www.hp.com/go/hpsum/documentation).
NOTE: The server may not support all the following examples. Drives installed Drives used RAID level 1 1 RAID 0 2 2 RAID 1 3, 4, 5, or 6 3, 4, 5, or 6 RAID 5 More than 6 0 None To change any ORCA default settings and override the auto-configuration process, press the F8 key when prompted. For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP RBSU Information Library (http://www.hp.com/go/rbsu/docs).
Warning: The serial number should ONLY be modified by qualified service personnel. This value should always match the serial number located on the chassis. 5. Press the Enter key to clear the warning. 6. Enter the serial number and press the Enter key. 7. Select Product ID. The following warning appears: Warning: The Product ID should ONLY be modified by qualified service personnel. This value should always match the Product ID located on the chassis. 8. Enter the product ID and press the Enter key.
Default configuration settings are sufficient for typical server operations; however, you can modify configuration settings as needed. The system prompts you for access to the System Utilities each time the system is powered up. Flexible boot control This feature enables you to do the following: • Add Boot Options o Browse all FAT16 and FAT32 file systems. o Select an X64 UEFI application with an .EFI extension to add as a new UEFI boot option, such as an OS boot loader or other UEFI application.
Once enabled, only firmware components and operating systems with boot loaders that have an appropriate digital signature can execute during the boot process. Only operating systems that support Secure Boot and have an EFI boot loader signed with one of the authorized keys can boot when Secure Boot is enabled. For more information about supported operating systems, see the HP UEFI System Utilities and Shell Release Notes on the HP website (http://www.hp.com/go/uefi/docs).
• Supports online array capacity expansion, logical drive extension, assignment of online spares, and RAID or stripe size migration • Provides diagnostic and SmartSSD Wear Gauge functionality on the Diagnostics tab • For supported controllers, provides access to additional features. For more information about HP SSA, see the HP website (http://www.hp.com/go/hpssa).
To configure arrays, see the HP Smart Storage Administrator User Guide on the HP website (http://www.hp.com/go/smartstorage/docs). Option ROM Configuration for Arrays Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign RAID levels, and establish online spare configurations.
USB support HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the system ROM. Legacy USB support provides USB functionality in environments where USB support is not available normally.
If you are installing an Intelligent Provisioning-supported OS, use Intelligent Provisioning (on page 72) and its Configure and Install feature to install the OS and latest supported drivers. If you do not use Intelligent Provisioning to install an OS, drivers for some of the new hardware are required. These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded as part of an SPP.
HP operating systems and virtualization software support for ProLiant servers For information about specific versions of a supported operating system, see the HP website (http://www.hp.com/go/ossupport). Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products. For more information, refer to the HP website (http://www.hp.com/go/pcn).
HP resources for troubleshooting Online resources HP Support Center website Troubleshooting tools and information, as well as the latest drivers and flash ROM images, are available on the HP website (http://www.hp.com/go/hpsc). HP Guided Troubleshooting website HP Guided Troubleshooting is available for many products and components on the HP website (http://www.hp.com/support/gts).
• English (http://www.hp.com/support/ProLiant_EMG_v1_en) • French (http://www.hp.com/support/ProLiant_EMG_v1_fr) • Spanish (http://www.hp.com/support/ProLiant_EMG_v1_sp) • German (http://www.hp.com/support/ProLiant_EMG_v1_gr) • Japanese (http://www.hp.com/support/ProLiant_EMG_v1_jp) • Simplified Chinese (http://www.hp.com/support/ProLiant_EMG_v1_sc) Server documentation Server documentation is the set of documents that ships with a server.
Foundation Care services—Delivers scalable hardware and software support packages for HP ProLiant server and industry-standard software. You can choose the type and level of service that is most suitable for your business needs. HP Collaborative Support—With a single call, HP addresses initial hardware and software support needs and helps to quickly identify if a problem is related to hardware or software. If the problem is related to hardware, HP resolves the problem according to service level commitments.
Server and option specifications, symbols, installation warnings, and notices See the server documentation and printed notices. Printed notices are available in the Reference Information pack. Server documentation is available in the following locations: • Documentation CD that ships with the server • Documentation CD that ships with the enclosure (for HP BladeSystem documentation) • HP Support Center website (http://www.hp.
Switch settings, LED functions, drive, memory, expansion board and processor installation instructions, and board layouts See the hood labels and the server user guide. The hood labels are located on the access panels of the server, and the server user guide is available in the following locations: • Documentation CD that ships with the server • HP Support Center website (http://www.hp.
Software installation and configuration of the server For HP ProLiant servers, see the HP ProLiant Server Setup Poster that ships with the server or on the Documentation CD that ships with the server. For HP BladeSystem c-Class enclosures and HP ProLiant BL c-Class Server Blades, see the HP BladeSystem c-Class Server Solutions Overview that ships with the enclosure or on the Documentation CD that ships with the enclosure.
Support and other resources Contacting HP technical support or an authorized reseller Before contacting HP, always attempt to resolve problems by completing the procedures in this guide. IMPORTANT: Collect the appropriate server information ("Server information you need" on page 92) and operating system information ("Operating system information you need" on page 93) before contacting HP for support. For United States and worldwide contact information, see the Contact HP website (http://www.hp.
Download and have available an Active Health System log for 7 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/ilo/docs). • Onboard Administrator SHOW ALL report (for HP BladeSystem products only) For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website (http://www.hp.com/go/OAlog).
• • o Event logs o Dr. Watson log (drwtsn32.
o /etc/lilo.conf or /etc/grub.conf or /boot/grub/menu.lst or boot/grub/grub.conf o /etc/fstab • Capture the cfg2html report. For more information, see the cfg2html website (http://www.cfg2html.com). • If HP drivers are installed: o Version of the SPP used o List of drivers from the SPP (/var/log/hppldu.
Active Health System log overview The Active Health System log is a single file that contains basic information required by HP support to analyze an HP ProLiant Gen8 server. For more information about the Active Health System, see "Active Health System (on page 71)." You can download the Active Health System log manually and send it to HP.
online downloading the Active Health System log when the Active Health System download CLI tool is not available. For more information, see "HP iLO (on page 71)." HP Intelligent Provisioning With HP ProLiant Gen8 Servers, all diagnostic tools are now embedded on a NAND flash module that can be accessed by pressing F10 at POST during server boot. For more information, see "Intelligent Provisioning (on page 72).
6. Specify a file location and file name, and then click Save. 7. If you have an open case with HP Support, you can e-mail the log file to HPsupport_Global@hp.com. Use the following convention for the email subject: , where XXXXXXXXXX represents your HP Support case number. Active Health System logs larger than 15 MB must be compressed before they are emailed to HP Support or they will need to be uploaded to an FTP site.
2. Press the F10 key to boot to Intelligent Provisioning during server boot. 3. Launch the Active Health System download from the Intelligent Provisioning Maintenance page. 4. In the Active Health System download screen, select the USB key from the drop down menu. If you have inserted the USB key after launching Active Health System Download, click Rescan. 5.
If the log is larger than 15 MB, then zip or compress the file before sending it to HP support. If you have an open case with HP Support, you can e-mail the log file to HPsupport_Global@hp.com. Use the following convention for the e-mail subject: , where XXXXXXXXXX represents your HP Support case number. Use the curl command line tool iLO 4 1.30 and later supports extracting the Active Health System log with the curl command line tool.
3. Select a device or devices from the Report Contents panel. The Available Tasks panel appears. 4. Click one of the task buttons: o If you select Generate Diagnostic Report, wait for the report to generate, and then click Close Report or Save Report. o If you select View Diagnostic Report, the report appears. When you are finished viewing the current report, click Close Report, Refresh Report, or Save Report. o If you select View Serial Output Logs, the log appears.
3. Choose a report type. For this example, use the Array Diagnostic Reports selection. 4. Select Array Diagnostic Report. The Actions panel for Array Diagnostic Report appears. 5. Click one of the task buttons: o If you select View Diagnostic Report, the report appears. When you are finished viewing the current report, click Close or Save. o If you select Save Diagnostic Report, wait for the report to generate, and then click Close Report or Save Report.
HP Smart Storage Administrator Diagnostic Utility CLI reports Windows 1. Click Start>All Programs>HP System Tools>HP Smart Storage Administrator Diagnostics Utility>Read Me 2. Open a command prompt. 3. Change directory (cd) to the location where hpssaducli.exe is installed. This directory is commonly C:\Program Files\hp\hpssaducli\bin. 4. Do one of the following: o Generate a diagnostic report with the following command: hpssaducli -f adu-report.
Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility AMP Advanced Memory Protection ASR Automatic Server Recovery DDR3 double data rate-3 DU driver update ESD electrostatic discharge HBA host bus adapter HP SIM HP Systems Insight Manager HP SSA HP Smart Storage Administrator HP SSADUCLI HP Smart Storage Administrator Diagnostic Utility Command Line Interface HP SUM HP Smart Update Manager Acronyms and abbreviations 104
HPRCU HP ROM Configuration Utility iLO Integrated Lights-Out IML Integrated Management Log IRQ interrupt request ISO International Organization for Standardization KVM keyboard, video, and mouse NVRAM nonvolatile memory OA Onboard Administrator ORCA Option ROM Configuration for Arrays POST Power-On Self Test PXE preboot execution environment RBSU ROM-Based Setup Utility SAS serial attached SCSI SATA serial ATA Acronyms and abbreviations 105
SD Secure Digital SIM Systems Insight Manager SPP HP Service Pack for ProLiant SSD solid-state drive SSH Secure Shell TPM Trusted Platform Module UEFI Unified Extensible Firmware Interface UPS uninterruptible power system USB universal serial bus VCA Version Control Agent VCM Virtual Connect Manager VCRM Version Control Repository Manager VSP virtual serial port Acronyms and abbreviations 106
Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.
Index A Active Health System 22, 69, 70, 96, 97 Active Health System download utility 95, 98 Active Health System log 22, 95, 96, 97, 98 ACU (Array Configuration Utility) 69, 79, 80 ACU diagnostic tasks 99 Advanced ECC memory 76 Advanced Memory Protection (AMP) 76 agentless management 22 AMP (Advanced Memory Protection) 76 AMP modes 76 application software problems 65 Array Configuration Utility (ACU) 80 authorized reseller 91 authorized technician 12 auto-configuration process 75 B backplane, drive 50 bac
drive failure, detecting 47 drive LEDs 19 drive not found 48 drive problems 47 drive roaming 62 drive, failure of 47 drivers 82, 89 drives 19, 47 drives, determining status of 19 drives, troubleshooting 47 DVD-ROM drive 47 E electrostatic discharge 13 energy saver features 59 Erase Utility 69, 72 error log 63 error messages 63, 66, 85 expansion board 61, 62, 89 expansion board problems 62 external device problems 58 F fan LED 51 fan problems 51, 52 fans 51, 52 fault-tolerance methods 90 features 79, 87 fi
KVM 59 O L LED, fan 51 LED, health 20 LED, system power 20 LEDs 19, 44 LEDs, front panel 19, 20 LEDs, hard drive 19 LEDs, NIC 20 LEDs, processor failure 54 LEDs, SAS hard drive 19 LEDs, unit identification (UID) 20 LEDS, UPS 43 legacy USB support 82 Linux 65, 93, 98, 102 log, Active Health System 96, 97 logs 94 loose connections 17 Onboard Administrator 22, 24, 25 online spare memory 76 online troubleshooting resources 85 operating system crash 63, 81 operating system installation 84 operating system pro
Q QuickSpecs 69, 86, 87 R rack stability 12 rack warnings 12 RAID configuration 80 RBSU (ROM-Based Setup Utility) 47, 69, 75, 76 RBSU configuration 75 read/write issue, tape drive 56 reconfiguring software 64 redundant ROM 67, 82 registering the server 87 reloading software 64 remote diagnosis flowchart 28 remote ROM flash 66 remote ROM flash problems 66 remote troubleshooting 22, 23, 24, 25 removal and replacement procedures 88 report command 102 reports 94, 102 required information 91, 92 resources 85, 9
Trusted Platform Module (TPM) 18, 49, 52, 62, 66 U UEFI System Utilities 77 uninterruptible power supply (UPS) 43, 44 unknown problem 45 updating the firmware 55, 82 updating the operating system 64 updating the system ROM 55, 82 UPS (uninterruptible power supply) 43, 44 USB drive key 50 USB support 82 using this guide 7 utilities 69, 79 utilities, deployment 69, 74, 75 V Version Control 83 Version Control Agent (VCA) 83 Version Control Repository Manager (VCRM) 83 VGA 59 video adapter problems 57 video c
