HP ProLiant Gen8 Troubleshooting Guide Volume I: Troubleshooting

Remote troubleshooting 22
Remote troubleshooting
Remote troubleshooting tools
HP provides several options that help IT administrators troubleshoot servers from remote locations.
• HP iLO (on page 71)
HP iLO is available for all HP ProLiant servers. HP iLO consists of an intelligent processor and firmware
that allows for remote server management. The HP iLO VSP provides bi-directional data flow with a
server serial port. Using VSP, you can operate as if a physical serial connection exists on the remote
server serial port. From an established HP iLO connection, the system status can be identified within the
first interface presented to the Administrator. When diagnosing server issues, administrators can
determine what failed based on the IML or iLO Event Log. For more information about HP iLO features
(which may require a specific iLO license), see the HP iLO documentation on the HP website
(http://www.hp.com/go/ilo/docs).
• Onboard Administrator (for HP ProLiant server blades only)
HP Onboard Administrator and HP Onboard Administrator Command Line Interface assist
Administrators in remotely troubleshooting server blades in the HP BladeSystem environment. Using the
OA CLI (on page 25), administrators obtain access to all configuration information on each blade bay
and interconnect. A standard SHOW ALL command from the OA CLI provides configuration
information on the HP ProLiant c-Class Blade Enclosures. For more information about using the OA CLI
and other HP BladeSystem documentation, see the HP website
(http://www.hp.com/go/bladesystem/documentation).
Administrators can also generate an OA SHOW ALL report using the guidelines on the HP website
(http://www.hp.com/go/OAlog).
• HP SIM
HP SIM offers remote access for event monitoring, maximizing uptime for servers and storage. HP SIM
provides the ability to remotely monitor fault management and event handling in combination with
scripting options for custom configuration of policies. Performance is another key feature of HP SIM
used to analyze environment for performance bottlenecks. For more information about HP SIM, see the
HP website (http://www.hp.com/go/hpsim).
• Virtual Connect (for HP ProLiant server blades)
The GUI provides a syslog containing detailed information that may not be reported in VC logs yet.
Other access to VC is through the CLI. For more information on how to remotely access the VC
manager, see "Remote access to the VCM (on page 23)."
For more information on capturing Healthreport, SHOW ALL, and SupportDump Files using VCSU, see
the HP website (http://www.hp.com/go/VClog).
• Active Health System (on page 71)
The HP Active Health System monitors and records changes in the server hardware and system
configuration. The Active Health System assists in diagnosing problems and delivering rapid resolution
when server failures occur. The Active Health System log ("Active Health System log overview" on page
96), in conjunction with the system monitoring provided by Agentless Management or SNMP Pass-thru,