HP ProLiant Gen8 Troubleshooting Guide Volume I: Troubleshooting

Hardware problems 50
12.
Be sure that the correct controller drivers are installed, and that the controller supports the hard drives
being installed.
13. If the controller supports Smart Array Advanced Pack (SAAP) license keys and the configuration is dual
domain, be sure the SAAP license key is installed. For more information, see the HP website
(http://www.hp.com/go/SAAP).
14. If SAS expanders are used, be sure the Smart Array controller contains a cache module.
15. If a storage enclosure is used, be sure the storage enclosure is powered on.
16. If a SAS switch is used, be sure disks are zoned to the server using the Virtual SAS Manager.
17. For the HP Dynamic Smart Array B320i RAID controller to support SAS hard drives, be sure to install the
SAS license key. For more information, see the HP website (http://www.hp.com/go/dynamicsa).
IMPORTANT:
The HP Dynamic Smart Array B120i RAID controller and the AHCI do not support
SAS hard drives.
18. If the HP Dynamic Smart Array B320i RAID controller or the HP Dynamic Smart Array B120i RAID
controller is installed on the server, be sure that RAID mode is enabled in RBSU ("HP ROM-Based Setup
Utility" on page 76) or UEFI System Utilities (on page 78).
Data is inaccessible
Action:
1. Be sure the files are not corrupt. Run the repair utility for the operating system.
2. Be sure no viruses exist on the server. Run a current version of a virus scan utility.
3. When a TPM is installed and is being used with BitLocker™, be sure the TPM is enabled in RBSU ("HP
ROM-Based Setup Utility" on page 76) or UEFI System Utilities (on page 78). See the TPM replacement
recovery procedure in the operating system documentation.
4. When migrating encrypted data to a new server, be sure to follow the recovery procedures in the
operating system documentation.
Server response time is slower than usual
Action:
1. Be sure the drive is not full. If needed, increase the amount of free space on the drive. HP recommends
that drives have a minimum of 15 percent free space.
2. Review information about the operating system encryption technology, which can cause a decrease in
server performance. For more information, see the operating system documentation.
3. Use HP SSA ("HP Smart Storage Administrator" on page 80) or ACU ("Array Configuration Utility" on
page 81) to verify that a recovery operation is not pending on the logical drive.
HP SmartDrive icons or LEDs illuminate errors for the wrong drive or an error message
is displayed in POST, HP SSA, ACU, ADU, or HP SSADUCLI
Action:
See the server user guide to verify that the cabling from the drive backplane to the system board is correct.