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HP ProLiant Gen8 Troubleshooting Guide Volume I: Troubleshooting

ManualsBrandsHP ManualsServerHP ProLiant ML350p Gen8 E5-2620 1P 8GB-R Hot Plug 300GB 8 SFF 460W PS Server/GO
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Hardware problems 62
6.
Run Insight Diagnostics ("HP Insight Diagnostics" on page 73) and replace failed components as
indicated.
Network controller or FlexibleLOM stopped working when an expansion board was
added
Action:
1. Be sure no loose connections (on page 17) exist.
2. Be sure the server and operating system support the controller. For more information, see the server and
operating system documentation.
3. Be sure the new expansion board has not changed the server configuration, requiring reinstallation of
the network driver:
a. Uninstall the network controller driver for the malfunctioning controller in the operating system.
b. Restart the server and run RBSU or the appropriate option in the UEFI System Utilities. Be sure the
server recognizes the controller and that resources are available for the controller.
c. Restart the server, and then reinstall the network driver.
4. Be sure the correct drivers are installed. For more information, see the operating system documentation.
5. Be sure that the driver parameters match the configuration of the network controller. For more
information, see the operating system documentation.
Problems are occurring with the network interconnect blades
Action: Be sure the network interconnect blades are properly seated and connected.
Controller problems
HP Dynamic Smart Array B320i or HP Dynamic Smart Array B120i drives are not
found when RAID mode is disabled
Description:
When an HP Dynamic Smart Array B120i RAID controller or an HP Dynamic Smart Array B320i RAID
controller is enabled on a server and RAID mode is disabled in RBSU or in the UEFI System Utilities, then the
drives will be listed as AHCI drives or HP H220i drives and the RAID controller is not found in POST or device
manager. When RAID mode is enabled, the drives will appear as HP Dynamic Smart Array B120i or HP
Dynamic Smart Array B320i RAID controller drives.
Action:
1. Press F9 during the startup process to access RBSU or the UEFI System Utilities.
2. In the Systems Options menu, enable HP Smart Array B320i RAID configuration.
Data located on drives accessed in RAID mode is not compatible with data accessed
from non-RAID mode.
...and data located on drives accessed in non-RAID mode is not compatible with data accessed from RAID mode.