HP ProLiant Gen8 Troubleshooting Guide Volume I: Troubleshooting

Software problems 64
Software problems
The best sources of information for software problems are the operating system and application software
documentation, which may also point to fault detection tools that report errors and preserve the system
configuration.
Other useful resources include HP Insight Diagnostics (on page 73) and HP SIM. Use either utility to gather
critical system hardware and software information and to help with problem diagnosis.
IMPORTANT: This guide provides information for multiple servers. Some information may not
apply to the server you are troubleshooting. Refer to the server documentation for information on
procedures, hardware options, software tools, and operating systems supported by the server.
Refer to "Software tools and solutions (on page 70)" for more information.
Operating system problems and resolutions
Operating system problems
Operating system locks up
Action:
Do the following:
• Scan for viruses with an updated virus scan utility.
• Review the HP iLO event log.
• Review the IML.
• Gather the NMI Crash Dump information for review, if needed.
• Obtain the Active Health System log ("Active Health System log overview" on page 96) for use when
contacting HP ("Contacting HP technical support or an authorized reseller" on page 92).
Errors are displayed in the error log
Action: Follow the information provided in the error log, and then refer to the operating system
documentation.
Problems occur after the installation of a service pack
Action: Follow the instructions for updating the operating system ("Operating system updates" on page 65).