HP ProLiant Gen8 Troubleshooting Guide Volume I: Troubleshooting

Using this guide 7
Using this guide
How to use this guide
The HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting, part number 669443-XXX,
focuses on troubleshooting procedures for HP ProLiant Gen8 ML, DL, BL, and SL servers. The complete list of
Gen8 error messages is not included in this volume, but is included in HP ProLiant Gen8 Troubleshooting
Guide, Volume II: Error Messages. For more information, see the "Error message resources (on page 86)."
When troubleshooting HP ProLiant servers models prior to HP ProLiant Gen8 servers, see the HP ProLiant
Servers Troubleshooting Guide. For more information, see "Troubleshooting resources for previous HP
ProLiant server models (on page 86)."
NOTE: For common troubleshooting procedures, the term "server" is used to mean servers and
server blades.
This guide provides common procedures and solutions for troubleshooting a ProLiant server—from the most
basic connector issues to complex software configuration problems.
To understand the sections of this guide and to identify the best starting point for a problem, review the
following descriptions:
• Troubleshooting preparation (on page 11)
This section provides information on how to prepare to begin troubleshooting the server, including
important safety information, tips on how to gather symptom information, how to prepare your server to
begin diagnosis, and other pre-diagnostic information.
• Common problem resolution (on page 17)
Many server problems are caused by loose connections, outdated firmware, and other issues. Use this
section to perform basic troubleshooting for common problems.
• Remote troubleshooting (on page 22)
This section provides a list of the tools and processes to begin troubleshooting a server from a remote
location.
• Diagnostic flowcharts (on page 26)
If a server exhibits symptoms that do not immediately pinpoint the problem, use this section to begin
troubleshooting. The section contains a series of flowcharts that provide a common troubleshooting
process for ProLiant servers. The flowcharts identify a diagnostic tool or a process to help solve the
problem.
• Hardware problems (on page 43)
If the symptoms point to a specific component, use this section to find solutions for problems with power,
general components, system boards, system open circuits and short circuits, and external devices.
• Software problems (on page 64)
If you have a known, specific software problem, use this section to identify and solve the problem.
• Software tools and solutions (on page 70)