HP ProLiant Gen8 Troubleshooting Guide Volume I: Troubleshooting

Using this guide 8
Use this section as a reference for software tools and utilities.
• HP resources for troubleshooting (on page 86)
When additional information becomes necessary, use this section to identify websites and
supplemental documents that contain troubleshooting information.
• Support and other resources (on page 92)
When you need to contact HP Technical Support, use this section to find the phone number and a list of
the information needed prior to making the phone call.
What's new
The fourth edition of the HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting, part number
669443-XX4, includes the following additions and updates:
• Made the following changes to Diagnostic flowcharts (on page 26):
o Made updates to the Troubleshooting flowchart reference websites (on page 26).
o Made updates to the Server blade power-on problems flowchart (on page 31).
o Added a new Server blade power-on problems flowchart for Intel server blades (on page 33).
o Added a new OS boot problems flowchart for HP ProLiant DL580 Gen8 Servers (on page 40).
o Made updates to the Server fault indications flowchart (non-blade servers) (on page 41).
• Updated Server mode (on page 70) to include new software tools.
• Updated sections of the document to include HP SSA and UEFI, where appropriate.
• Added the following new sections to Software Tools and Solutions (on page 70):
o UEFI System Utilities (on page 78)
o HP Smart Storage Administrator (on page 80)
o Access to HP Support Materials (on page 83)
• Made the following changes to Support and other resources (on page 92):
o Updated Active Health System log overview (on page 96)
o Added a new section: Use the curl command line tool (on page 100)
o Updated ACU diagnostic tasks (on page 100)
o Added a new section: HP SSA diagnostic tasks (on page 101)
o Added a new section: HP Smart Storage Administrator Diagnostic Utility CLI reports (on page 103)
Revision history
669443-xx3 (December 2012)
The third edition of the HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting, part number
669443-XX3, includes the following additions and updates:
• Added "Front Panel LEDs & Buttons (HP ProLiant ML and DL servers only) ("Front panel LEDs and buttons
(HP ProLiant ML and DL servers only)" on page 20)" to Common problem resolution
• Updated "Health status LED bar definitions (blades only) (on page 20)" in Common problem resolution