HP ProLiant Gen8 Troubleshooting Guide Volume I: Troubleshooting

HP resources for troubleshooting 88
Foundation Care services—Delivers scalable hardware and software support packages for HP ProLiant
server and industry-standard software. You can choose the type and level of service that is most suitable for
your business needs.
HP Collaborative Support—With a single call, HP addresses initial hardware and software support needs
and helps to quickly identify if a problem is related to hardware or software. If the problem is related to
hardware, HP resolves the problem according to service level commitments. If the reported incident is related
to an HP software product or a supported third-party software product and cannot be resolved by applying
known fixes, HP contacts the third-party vendor and creates a problem incident on your behalf.
HP Proactive Care—For customers running business critical environments where downtime is not an option,
HP Proactive Care helps to deliver high levels of availability. Key to these service options is the delivery of
proactive service management tools to help you avoid the causes of downtime. If a problem arises, then HP
offers advanced technical response from critical system support specialists for problem identification and
resolution.
HP Support Center—For all service options, the HP Support Center delivers the information, tools, and
experts required to support HP business products.
HP Insight Remote Support—Provides 24x7 secure remote monitoring, diagnosis, and problem resolution.
For more information, see one of the following websites:
• HP ProLiant Server Services website (http://www.hp.com/services/proliant)
• HP BladeSystem Services website (http://www.hp.com/services/bladesystem)
Product information resources
Additional product information
Refer to product information on the HP Servers website
(http://www.hp.com/country/us/eng/prodserv/servers.html).
Registering the server
To experience quicker service and more efficient support, register the product at the HP Product Registration
website (http://register.hp.com).
Overview of server features and installation instructions
For server features, see the Product QuickSpecs on the HP website
(http://www.hp.com/go/productbulletin).
For installation instructions, see the server user guide on the Documentation CD or on the HP Support Center
website (http://www.hp.com/go/hpsc).
Key features, option part numbers
For more information about product features, specifications, options, configurations, and compatibility, see
the product QuickSpecs on the HP Product Bulletin website (http://www.hp.com/go/productbulletin).