HP ProLiant Gen8 Troubleshooting Guide Volume I: Troubleshooting

Support and other resources 92
Support and other resources
Contacting HP technical support or an authorized
reseller
Before contacting HP, always attempt to resolve problems by completing the procedures in this guide.
IMPORTANT: Collect the appropriate server information ("Server information you need" on
page 92) and operating system information ("Operating system information you need" on page
93) before contacting HP for support.
For United States and worldwide contact information, see the Contact HP website
(http://www.hp.com/go/assistance).
In the United States:
• To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be
recorded or monitored.
• If you have purchased a Care Pack (service upgrade), see the Support & Drivers website
(http://www8.hp.com/us/en/support-drivers.html). If the problem cannot be resolved at the website,
call 1-800-633-3600. For more information about Care Packs, see the HP website
(http://pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.html).
Customer self repair
What is customer self repair?
HP's customer self-repair program offers you the fastest service under either warranty or contract. It enables
HP to ship replacement parts directly to you so that you can replace them. Using this program, you can
replace parts at your own convenience.
A convenient, easy-to-use program:
• An HP support specialist will diagnose and assess whether a replacement part is required to address a
system problem. The specialist will also determine whether you can replace the part.
• For specific information about customer replaceable parts, refer to the maintenance and service guide
on the HP website (http://www.hp.com/support).
Server information you need
Before contacting HP technical support, collect the following information:
• Explanation of the issue, the first occurrence, and frequency
• Any changes in hardware or software configuration before the issue surfaced
• Active Health System log ("Active Health System log overview" on page 96)