HP ProLiant Gen8 Troubleshooting Guide Volume I: Troubleshooting

Support and other resources 96
Active Health System log overview
The Active Health System log is a single file that contains basic information required by HP support to analyze
an HP ProLiant Gen8 server. For more information about the Active Health System, see "Active Health System
(on page 71)."
You can download the Active Health System log manually and send it to HP. The log can be downloaded
using the following tools:
• HP iLO ("Use HP iLO to download the Active Health System Log for a date range" on page 97)
• Intelligent Provisioning ("Use Intelligent Provisioning" on page 98)
• Active Health System download CLI for Windows Operating Systems ("Use the Active Health System
download CLI for Windows Operating Systems" on page 99)
• Active Health System download CLI for Linux Distributions ("Use the Active Health System download CLI
for Linux Distributions" on page 99)
• curl command line tool ("Use the curl command line tool" on page 100)
The Active Health System log can be captured using both offline or online methods.
Operating system Online server Offline server
Microsoft Windows
AHS download CLI,
HP iLO web interface
Intelligent Provisioning
Linux
AHS download CLI,
HP iLO web interface
Intelligent Provisioning
VMware
HP iLO web interface Intelligent Provisioning
Other operating systems
HP iLO web interface Intelligent Provisioning
Active Health System download CLI utility
The Active Health System Download CLI is available for Microsoft Windows operating systems and LINUX
distributions. AHS download CLI requires the HP ProLiant Integrated Lights-Out Management Interface Driver
v1.15 or later.
The Active Health System Download CLI is the preferred tool to download the log when a supported
operating system is installed. To obtain the HP Active Health System Download for Windows packages, see
the HP FTP website
(ftp://ftp.hp.com/pub/softlib2/software1/pubsw-windows/p1783870791/v75797/AHSdownload_Wi
ndows_1.0.8.04.zip). To obtain the HP Active Health System Download for Linux packages, see the HP FTP
website
(ftp://ftp.hp.com/pub/softlib2/software1/pubsw-linux/p1088551165/v75795/AHSdownload_Linux_
1.0.8.05.tar).
HP iLO web interface
You can access the HP iLO web interface by using your existing HP iLO account information, or by using the
IP address available on the server screen during POST and the username and password located on the HP
iLO Default Network Settings tag with the server (this HP iLO Default Network Settings tag also contains the
HP iLO IP DNS name).
Download the Active Health System log from the HP iLO web interface using the Active Health System log
menu. This Active Health System log download method using the HP iLO web interface is the only option for