HP ProLiant Gen8 Troubleshooting Guide Volume I: Troubleshooting

Support and other resources 98
6.
Specify a file location and file name, and then click Save.
7. If you have an open case with HP Support, you can e-mail the log file to [e-mail].
Use the following convention for the email subject:
<CASE:XXXXXXXXXX>, where XXXXXXXXXX represents your HP Support case number.
Active Health System logs larger than 15 MB must be compressed before they are emailed to HP Support or
they will need to be uploaded to an FTP site.
Use HP iLO to download the entire Active Health System log
It might take a long time to download the entire Active Health System log. If you need to upload the Active
Health System log for a technical issue, HP recommends using the procedure "Use HP iLO to download the
Active Health System Log for a date range (on page 97)" to download the log for the specific range of dates
in which the problem occurred. Active Health System logs larger than 15 MB must be compressed before
they are emailed to HP Support or they will need to be uploaded to an FTP site.
To download a log for a date range:
1. Navigate to the Information > Active Health System log page.
2. Click Show Advanced Settings.
3. Enter the contact information to include in the downloaded file:
o HP support case number
o Contact name
o Phone number
o Email address
o Company name
4. Click Download Entire Log.
A dialog box prompts you to open or save the file.
5. Click Save.
A dialog box prompts you to choose a file location.
6. Specify a file location and file name, and then click Save.
7. If you have an open case with HP Support, you can e-mail the log file to [e-mail].
Use the following convention for the e-mail subject:
<CASE:XXXXXXXXXX>, where XXXXXXXXXX represents your HP Support case number.
Use Intelligent Provisioning
The Active Health System download option on the Intelligent Provisioning Maintenance Options screen
allows you to download Active Health System telemetry data from the server onto a USB key in the form of
an Active Health System log file:
hp_serial#_date.ahs
The log file is sent to HP Services for problem resolution. Use this screen to select the duration for which data
needs to be extracted and the USB key as destination media. You can select a specific start and end date to
limit the duration of data extraction. A sample of the Active Health System telemetry is displayed on the
Active Health System download screen.
To download and submit the Active Health System log file:
1. Insert a USB key into the server.