HP ProLiant Gen8 Troubleshooting Guide Volume I: Troubleshooting

Support and other resources 95
o
/etc/lilo.conf or /etc/grub.conf or /boot/grub/menu.lst or boot/grub/grub.conf
o /etc/fstab
• Capture the cfg2html report. For more information, see the cfg2html website
(http://www.cfg2html.com).
• If HP drivers are installed:
o Version of the SPP used
o List of drivers from the SPP (/var/log/hppldu.log)
• A list of each third-party hardware component installed, with the firmware revisions
• A list of each third-party software component installed, with the versions
• A detailed description of the problem and any associated error messages
Oracle Solaris operating systems
Collect the following information:
• Operating system version number
• Type of installation selected: Interactive, WebStart, or Customer JumpStart
• Which software group selected for installation: End User Support, Entire Distribution, Developer System
Support, or Core System Support
• If HP drivers are installed with a DU:
o DU number
o List of drivers in the DU diskette
• The drive subsystem and file system information:
o Number and size of partitions and logical drives
o File system on each logical drive
• A list of all third-party hardware and software installed, with versions
• A detailed description of the problem and any associated error messages
• Printouts or electronic copies (to e-mail to a support technician) of:
o /usr/sbin/crash (accesses the crash dump image at /var/crash/$hostname)
o /var/adm/messages
o /etc/vfstab
o /usr/sbin/prtconf
Reports and logs
The reports and logs in this section may be required before you contact HP.