HP ProLiant Gen8 Troubleshooting Guide Volume I: Troubleshooting

Remote troubleshooting 25

If the blade is not displayed in the Insight Display on the enclosure or within the OA GUI, then

troubleshoot the issue further using the procedures in the HP BladeSystem c-Class Enclosure

Troubleshooting Guide on the HP website

(http://www.hp.com/support/BladeSystem_Enclosure_TSG_en).

Using the OA CLI

1. For systems using OA firmware 3.60 or later, execute the SHOW HEALTH CLI command and review

possible degraded sections to review health status for the entire enclosure. SHOW HEALTH status

output is included within the OA SHOW ALL report as well as the first executed SHOW command.

2. Gather the OA SHOW ALL report. The HP Onboard Administrator provides a detailed SHOW ALL

report on the full enclosure configuration, status, and inventory available. This report can be generated

in two ways:

o OA GUI > Enclosure settings > Enclosure configuration scripts > SHOW ALL

o OA CLI > Execute the following CLI command: SHOW ALL

3. For systems using OA firmware 3.60 and earlier, review the SHOW ENCLOSURE LCD section of the

SHOW ALL report. The flashing Insight Display indicates a warning. Review the data or remotely review

messages on the Insight Display through the OA GUI.

4. Review the following sections of the SHOW ALL report for a status overview of the enclosure by

searching for the following command output:

o SHOW ENCLOSURE STATUS

o SHOW SERVER STATUS ALL

o SHOW INTERCONNECT STATUS ALL

If any status is degraded, then observe the subcomponents one by one to discover the degraded

component. Subcomponents that are faulty can be marked as such. For example, health: faulty or

Internal Data Failed.

5. Review the OA SHOW ALL syslog section at SHOW SYSLOG OA (1 or 2, depending on which one is

active) especially from when the incident happened. The OA SYSLOG can assist you with which section

you might expect a failure. If needed, fill in syslog lines from the syslog on the HP website

(http://www.hp.com/go/hpsc). If the time frame of the failure is not available within the OA SYSLOG,

then review the extended OA SYSLOG using the following CLI command:

SHOW SYSLOG HISTORY 0

6. For any low level (transport layer) SAN or network connectivity errors in an interconnect device or

network card connection, review the low level FRU firmware update at the section of the SHOW ALL

report called SHOW UPDATE. Any newer version available in the New Version column must be

updated using the update device command. This causes an interruption in the I/O connectivity, so

update the firmware per module and not all together. For more information about the update device

command, see the OA CLI Users Guide on the HP website

(http://www.hp.com/go/bladesystem/documentation).

7. To review any connectivity issues with 1 or 10 GB pass-thru module, install the latest pass-thru module

interconnect firmware.

8. Capture any entry in the OA syslog file referring to "Saving supportdump" by using the OA CLI

command upload supportdump, and then send it to HP Support for analysis where needed. For

more information, see the HP website (http://www.hp.com/go/OAsupportdump).