HP ProLiant Gen8 Troubleshooting Guide Volume I: Troubleshooting

Contents 4
POST problems flowchart .................................................................................................................. 36
OS boot problems flowchart .............................................................................................................. 38
Fault indications flowchart ................................................................................................................. 40
Hardware problems .................................................................................................................... 43
Procedures for all ProLiant servers ................................................................................................................ 43
Power problems ......................................................................................................................................... 43
Power source problems ..................................................................................................................... 43
Power supply problems ..................................................................................................................... 44
UPS problems .................................................................................................................................. 44
General hardware problems ....................................................................................................................... 45
Problems with new hardware ............................................................................................................ 45
Unknown problem ............................................................................................................................ 46
Third-party device problems .............................................................................................................. 47
Internal system problems ............................................................................................................................. 48
CD-ROM and DVD drive problems ..................................................................................................... 48
Drive problems (hard drives and solid state drives) .............................................................................. 48
Storage problems ............................................................................................................................. 51
SD and MicroSD card problems ........................................................................................................ 51
USB drive key problems .................................................................................................................... 51
Fan problems ................................................................................................................................... 52
HP Trusted Platform Module problems ................................................................................................ 53
Memory problems ............................................................................................................................ 54
Processor problems .......................................................................................................................... 55
Tape drive problems ......................................................................................................................... 57
Graphics and video adapter problems ............................................................................................... 58
External device problems ............................................................................................................................ 59
Video problems................................................................................................................................ 59
Mouse and keyboard problems ......................................................................................................... 60
Cable problems ............................................................................................................................... 61
Network controller or FlexibleLOM problems ...................................................................................... 61
Controller problems .......................................................................................................................... 62
Expansion board problems................................................................................................................ 63
Software problems ...................................................................................................................... 64
Operating system problems and resolutions .................................................................................................. 64
Operating system problems ............................................................................................................... 64
Operating system updates ................................................................................................................. 65
Restoring to a backed-up version ....................................................................................................... 65
When to reconfigure or reload software ............................................................................................. 65
Linux resources ................................................................................................................................ 66
Application software problems .................................................................................................................... 66
Software locks up ............................................................................................................................. 66
Errors occur after a software setting is changed ................................................................................... 66
Errors occur after the system software is changed ................................................................................ 66
Errors occur after an application is installed ........................................................................................ 66
ROM problems .......................................................................................................................................... 67
Remote ROM flash problems ............................................................................................................. 67
Boot problems .................................................................................................................................. 68
Software tools and solutions ......................................................................................................... 70
Server mode .............................................................................................................................................. 70
Product QuickSpecs .................................................................................................................................... 70
HP iLO Management .................................................................................................................................. 70