HP ProLiant Gen8 Troubleshooting Guide Volume I: Troubleshooting

Software problems 68
If BitLocker is configured to measure option ROMs, you must follow the firmware upgrade steps in "Updating
firmware." BitLocker can be configured to measure the following option ROMs:
• HP iLO
• NIC
• Smart Array storage
• Standup HBAs
Be sure to enable BitLocker after the firmware updates are complete.
For information on performing ROM updates, see "Firmware Updates (on page 17)."
For information on BitLocker, see BitLocker for servers on the Microsoft website (http://www.microsoft.com).
Updating firmware
To update the firmware:
1. Check the firmware version on the device.
2. Determine the latest firmware version available.
3. If a TPM is installed and enabled on the server, disable BitLocker before updating the firmware. For
more information, see the operating system documentation.
4. Download and update the firmware to the current version supported for the hardware configuration.
5. Verify the firmware update by checking the firmware version.
6. If a TPM is installed and enabled on the server, enable BitLocker after the firmware update is complete.
For more information, see the operating system documentation.
Boot problems
Server does not boot
Possible cause:
• The system ROMPaq flash fails.
• The system ROM is corrupt.
• The server fails to boot after a SYSROM update using ROMPaq.
• A logical drive is not configured on the Smart Array RAID controller.
• The controller boot order is not set properly
• Smart Arrays containing multiple logical drives may require the boot logical drive to be selected within
ORCA (F8), ACU (F5), or HP SSA (F5).
Action:
Servers (non-blades)
If the system ROM is corrupted, the system automatically switches to the redundant ROM in most cases. If the
system does not automatically switch to the redundant ROM, perform the following steps:
1. Power down the server.
2. Remove the server from the rack, if necessary.
3. Remove the access panel.