HP ProLiant Gen8 Troubleshooting Guide Volume I: Troubleshooting

Software tools and solutions 74
To access the Erase Utility, click the Perform Maintenance icon from the Intelligent Provisioning home screen,
and then select Erase.
For more information about the Erase Utility, see the HP Intelligent Provisioning User Guide on the HP website
(http://www.hp.com/go/intelligentprovisioning/docs).
HP Insight Remote Support software
HP strongly recommends that you register your device for remote support to enable enhanced delivery of
your HP Warranty, HP Care Pack Service, or HP contractual support agreement. HP Insight Remote Support
supplements your monitoring continuously to ensure maximum system availability by providing intelligent
event diagnosis, and automatic, secure submission of hardware event notifications to HP, which will initiate
a fast and accurate resolution, based on your product’s service level. Notifications may be sent to your
authorized HP Channel Partner for onsite service, if configured and available in your country.
For more information, see HP Insight Remote Support and Insight Online Setup Guide for ProLiant Gen8
Servers and BladeSystem c-Class Enclosures on the HP website (http://www.hp.com/go/enterprise/docs).
HP Insight Remote Support is available as part of HP Warranty, HP Care Pack Service, or HP contractual
support agreement.
HP Insight Remote Support Central Connect
When you use the embedded Remote Support functionality with an HP ProLiant Gen8 server or HP
BladeSystem c-Class enclosure, you can register a server or enclosure to communicate to HP through an HP
Insight Remote Support centralized Hosting Device in your local environment. All configuration and service
event information is routed through the Hosting Device. This information can be viewed by using the local HP
Insight Remote Support user interface or the web-based view in HP Insight Online.
The Central Connect Remote Support configuration is available in iLO 4 1.10 and later, Intelligent
Provisioning 1.20 and later, and Onboard Administrator 3.60 and later.
For more information about the prerequisites, supported hardware, and associated operating systems for
central connect, see HP Insight Remote Support Release Notes on the HP website
(http://www.hp.com/go/insightremotesupport/docs).
HP Insight Remote Support Direct Connect
When you use the embedded Remote Support functionality with an HP ProLiant Gen8 server or HP
BladeSystem c-Class enclosure, you can register a server or enclosure to communicate directly to HP Insight
Online without the need to set up an HP Insight Remote Support centralized Hosting Device in your local
environment. HP Insight Online will be your primary interface for remote support information. The Direct
Connect Remote Support configuration is available in iLO 4 1.40 and later, Intelligent Provisioning 1.60 and
later, and Onboard Administrator 4.11 and later.
For more information, see the product documentation on the HP website
(http://www.hp.com/go/insightremotesupport/docs).
HP Insight Online
HP Insight Online is a capability of the HP Support Center portal. Combined with HP Insight Remote Support
7.x, it automatically aggregates device health, asset, and support information from iLO Management with
contract and warranty information, and then secures it in a single, personalized dashboard that is viewable
from anywhere at any time. The dashboard organizes your IT and service data to help you understand and