HP ProLiant Gen8 Troubleshooting Guide Volume I: Troubleshooting

Using this guide 9
• Updated the following sections in the Remote troubleshooting (on page 22):
o Remote troubleshooting tools (on page 22)
o Using the OA CLI (on page 25)
• Updated the following sections in Diagnostic flowcharts (on page 26):
o Troubleshooting flowchart reference websites (on page 26)
o Updated all flowcharts to add color to call out the hot links in each flowchart
• Added "Power supply power LED is green but the server will not power on (on page 44)" to the
Hardware problems section
• Updated the following topics in the Hardware problems (on page 43) section:
o Power supply problems (on page 44)
o Third-party device problems (on page 47)
o Testing the device (on page 47)
o Drives are not recognized (on page 49)
o Server response time is slower than usual (on page 50)
o System does not boot from the drive (on page 51)
o General fan problems are occurring (on page 52)
o All fans in an HP BladeSystem c-Class enclosure are operating at a high speed (on page 53)
o Stuck tape issue (on page 57)
o Screen is blank for more than 60 seconds after you power up the server (on page 59)
o Video colors are wrong (on page 60)
o Network controller or FlexibleLOM is installed but not working (on page 61)
• Made changes in the Software Tools and Solutions (on page 70) section:
o Updated Erase utility (on page 73)
o Updated HP Insight Remote Support software (on page 74)
o Added HP Insight Online (on page 74)
o Updated HP Smart Update Manager (on page 75)
o Added HP Insight Management Agents (on page 85)
• Added "Teardown or removal and replacement procedure videos (on page 89)" to the HP resources for
troubleshooting section
• Updated the following topics in the Support and other resources (on page 92) section
o Server information you need (on page 92)
o Active Health System download CLI utility (on page 96)
o Use Intelligent Provisioning (on page 98)
669443-xx2 (June 2012)
The second edition of the HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting, part number
669443-XX2, included the following additions and updates:
• Updated Service notifications