HP ProLiant Gen8 Troubleshooting Guide Volume II: Error Messages

HP ProLiant server errors 21
RIS Copies Between Drives Do Not Match
Description: The drives on this controller contain copies of the RIS that do not match. The hard drives in the
array do not have matching configuration information.
Action:
1. Resolve all other errors encountered.
2. Obtain the latest version of ADU, and then rerun ADU.
3. If unconfigured drives were added, configure these drives using ACU.
4. If drives or arrays were moved, be sure the movement follows the guidelines listed in the documentation
for the array controller.
5. If the error persists after completing steps 1 through 4, contact an HP authorized service provider.
SCSI Port X Drive ID Y Failed - REPLACE (failure message)
Description: ADU detected a drive failure.
Action: Correct the condition that caused the error, if possible, or replace the drive.
SCSI Port X, Drive ID Y Firmware Needs Upgrading
Description: Drive firmware may cause problems and should be upgraded.
Action: Update the drive to the latest firmware version.
SCSI Port X, Drive ID Y Has Exceeded the Following Threshold(s)
Description: The monitor and performance threshold for this drive has been violated.
Action: Check and resolve the threshold that has been violated.
SCSI Port X, Drive ID Y is not Stamped for Monitoring
Description: The drive has not been stamped with monitor and performance features.
Action: To stamp without destroying the current configuration:
1. Run ACU.
2. Change the array accelerator size and save the configuration.
3. Change the array accelerator back to the original size and save again.
This should cause ACU to stamp the drive with monitoring and performance features.
SCSI Port X, Drive ID Y May Have a Loose Connection...
...SOLUTION: Turn the system off and attempt to reattach any loose connections. If this does not work, replace the
cable(s) and connection(s).
Description: SMART is unable to communicate with the drive, because the cable is not securely connected, or
the drive cage connection has failed.
Action:
1. Power down the system.
2. Reconnect the cable securely.