HP ProLiant Gen8 Troubleshooting Guide Volume II: Error Messages

HP iLO errors 237

Hardware and software link-related issues

iLO uses standard Ethernet cabling, which includes CAT5 UTP with RJ-45 connectors.

Straight-through cabling is necessary for a hardware link to a standard Ethernet hub. Use a crossover cable

for a direct PC connection.

The iLO Management Port must be connected to a network that is connected to a DHCP server, and iLO must

be on the network before power is applied. DHCP sends a request soon after power is applied. If the DHCP

request is not answered when iLO first boots, then it will reissue the request at 90-second intervals.

The DHCP server must be configured to supply DNS and WINS name resolution. iLO can be

configured to work with a static IP address either in the F8 option ROM setup or from the Network Settings

webpage.

The default DNS name appears on the network settings tag and can be used to locate iLO without knowing

the assigned IP address.

If a direct connection to a PC is used, then a static IP address must be used because no DHCP server is present

on the link.

Within the iLO RBSU, you can press the F1 key inside the DNS/DHCP page for advanced options to view the

status of iLO DHCP requests.

Use the following information when attempting to resolve login issues:

• Try the default login, which is located on the network settings tag.

• If you forget your password, an administrator with the Administer User Accounts privilege can reset it.

• If an administrator forgets his or her password, the administrator must use the Security Override Switch

or establish an administrator account and password using HPONCFG.

• Check for standard issues, such as:

o Is the password complying with password restrictions? For example, does the password contain

case-sensitive characters?

o Is an unsupported browser being used?

Solution: You must verify that your login information is configured correctly. Have a user who has the

Administer User Accounts privilege log in and change your password. If you are still unable to connect, have

the user log in again and delete and re-add your user account.

NOTE: The RBSU can also be used to correct login issues.

Directory user premature logout

Solution: To recover from a premature session timeout, log back in and continue using iLO. If the directory

server is unavailable, then you must use a local account.