HP Smart Update Manager 6.0.0 User Guide

IMPORTANT: Provides clarifying information or specific instructions.
NOTE: Provides additional information.
TIP: Provides helpful hints and shortcuts.
HP Insight Remote Support software
HP strongly recommends that you install HP Insight Remote Support software to complete the
installation or upgrade of your product and to enable enhanced delivery of your HP Warranty,
HP Care Pack Service, or HP contractual support agreement. HP Insight Remote Support supplements
your monitoring continuously to ensure maximum system availability by providing intelligent event
diagnosis, and automatic, secure submission of hardware event notifications to HP, which will
initiate a fast and accurate resolution, based on your product’s service level. Notifications may be
sent to your authorized HP Channel Partner for onsite service, if configured and available in your
country.
For more information, see the HP website at http://www.hp.com/go/insightremotesupport. The
HP Insight Remote Support Release Notes detail the prerequisites, supported hardware, and
associated operating systems. The release notes are available on the HP website at http://
www.hp.com/go/insightremotesupport/docs. HP Insight Remote Support is included as part of
HP Warranty, HP Care Pack Service, or HP contractual support agreement.
HP Insight Online
HP Insight Online is a new capability of the HP Support Center portal. Combined with HP Insight
Remote Support 7.x, it automatically aggregates device health, asset, and support information
from iLO Management Engine with contract and warranty information, and then secures it in a
single, personalized dashboard that is viewable from anywhere at any time. The dashboard
organizes your IT and service data to help you understand and respond to that information more
quickly. With specific authorization from you, an authorized HP Channel Partner can also remotely
view your IT environment at HP Insight Online.
• For more information about using HP Insight Online, see the HP Insight Online Getting Started
Guide at http://www.hp.com/go/proliantgen8/docs.
• To install HP Insight Remote Support and enable HP Insight Online, see the HP Insight Online
Integrated Solution and Management Setup Guide at http://www.hp.com/go/proliantgen8/
docs.
72 Support and other resources