HP ProLiant s6500 Chassis Maintenance and Service Guide Abstract This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.
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Contents Customer self repair ...................................................................................................................... 4 Parts only warranty service ............................................................................................................................ 4 Illustrated parts catalog ............................................................................................................... 14 Component overview .............................................
Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: • Mandatory—Parts for which customer self repair is mandatory.
Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente deve restituire dei componenti.
defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst. Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter (http://www.hp.com/go/selfrepair).
enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair). Garantieservice "Parts Only" Het is mogelijk dat de HP garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen van de Parts Only garantieservice zal HP kosteloos vervangende onderdelen ter beschikking stellen.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
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Customer self repair 12
Customer self repair 13
Illustrated parts catalog Component overview Item Description Spare part number Customer self repair (on page 4) 1 Shipping bracket — — 2 Fan power/signal cable 600670-001 Optional2 3 RCM enablement cable 622068-001 Optional2 4 Power/data backplane board 620752-001* 663289-001** Mandatory1 Mandatory1 • • Chassis with no serial number tag Chassis with serial number tag 5 Top power supply cover — — 6 System fan, nonredundant 600659-001 Mandatory1 7 System fan, redundant 620197-0
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
Mandatory: Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. 2 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
Removal and replacement procedures Removing the system fan 1. Squeeze the two release tabs on the system fan together to release it from the chassis. 2. Lift the system fan away from the chassis. Installing the system fan Insert the system fan into the chassis.
Removing the PSU backplane 1. To reduce weight of the chassis, remove the power supplies ("Removing the power supply" on page 20) and server nodes. For information about removing the nodes, see the server user guide. 2. Pull the chassis out of the rack far enough to install the chassis handles. 3. Use the chassis handles to remove the chassis from the rack. 4. Place the chassis on flat, level surface. 5. Remove the top cover from the power supply cage. 6.
7. Remove the PSU backplane. Installing the PSU backplane 1. To reduce weight of the chassis, remove the power supplies ("Removing the power supply" on page 20) and server nodes. For information about removing the nodes, see the server user guide. 2. Pull the chassis out of the rack far enough to install the chassis handles. 3. Use the chassis handles to remove the chassis from the rack. 4. Place the chassis on flat, level surface. 5. Remove the top cover from the power supply cage. 6.
9. Install the top cover to the power supply cage. 10. Install the chassis in the rack. 11. Install the nodes and power supplies. Removing the power supply 1. Press the port colored button on the power supply latch. 2. Slide the power supply out of the power supply bay. Installing the power supply CAUTION: Always install either a hot-plug power supply or a power supply blank into each bay to maintain proper airflow and cooling in the server. Improper airflow can lead to thermal damage.
CAUTION: Do not mix HP 1200W, HP 1200W High Efficiency, HP 750W, or HP 750W High Efficiency power supplies in one enclosure. Install only one type of power supply in a single enclosure. 1. Align the power supply edge card connector with the open slot of power supply cage. 2. Slide the power supply into the power supply bay until it clicks into place.
Diagnostic tools Troubleshooting resources The HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance on ProLiant servers and server blades.
Component identification Configuration guidelines • Half-width and full-width trays cannot be mixed. • No 2U trays can reside in the middle two bays (slots 2–3 or slots 6–7). • Each half of the chassis can support any of the half-chassis configurations. • Any SL-series servers can be mixed within a chassis. • Empty bays must be populated with a node blank to meet thermal requirements. • Fans must be installed in all fan bays to meet thermal requirements.
Rear panel components The server has four power supplies, eight fans ("System fans" on page 24), and a single HP APM interface located on the rear panel of the chassis. Item Description 1 HP APM interface 2 Power supply 4 3 Power supply 3 4 Power supply 2 5 Power supply 1 System fans The server has eight system fans located on the rear panel of the chassis. The following figure identifies the system fans by device number.
Redundant system fan configuration The server has 16 system fans located on the rear panel of the chassis. The following figure identifies the system fans by device number. Rear panel LEDs and buttons Item Description Status 1 Fan 8/16 power LED Off—Normal Amber—Fan has failed. 2 Fan 7/15 power LED Off—Normal Amber—Fan has failed. 3 UID LED button Blue—Activated Flashing blue—System is being remotely managed. Off—Deactivated 4 Fan 4/12 power LED Off—Normal Amber—Fan has failed.
Item Description Status 7 Fan 2/10 power LED Off—Normal Amber—Fan has failed. 8 Power supply 1 power LED Green—Normal Off—No AC power 9 Power supply 2 power LED Green—Normal Off—No AC power 10 Power supply 3 power LED Green—Normal Off—No AC power 11 Power supply 4 power LED Green—Normal Off—No AC power 12 Fan 5/13 power LED Off—Normal Amber—Fan has failed. 13 Fan 6/14 power LED Off—Normal Amber—Fan has failed.
Specifications Power requirements and considerations When calculating power for the scalable system, be sure to include power for network switches, UPS devices, and other options. To supply adequate power to the scalable system, observe the power input requirements for each type of server power supply, and then provide the sufficient number of PDUs and distribution cables or devices.
Acronyms and abbreviations BMC baseboard management controller CSR Customer Self Repair HP APM HP Advanced Power Manager iLO Integrated Lights-Out PDU power distribution unit PPIC HP ProLiant Power Interface Control Utility PSU power supply unit RCM Remote Console Module UPS uninterruptible power system Acronyms and abbreviations 28
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Index power supply, installing power supply, removing B backplane, power supply 18 R C rear panel LEDs 25 redundant system fan 25 removal and replacement procedures removing the fan unit 17 replacing the fan unit 17 requirements, environmental 27 components, identification 14, 23 configuration of system 23 CSR (customer self repair) 4 D diagnostic tools 17 S 22 SAS drives 14 spare part numbers specifications 27 E environmental requirements 20 20 27 14 F T fan module location 24, 25 fan mod
