HP ProLiant SL390s G7 1U Half-width Server Maintenance and Service Guide

Diagnostic tools 72
HP Systems Insight Manager
HP SIM is a web-based application that allows system administrators to accomplish normal
administrative tasks from any remote location, using a web browser. HP SIM provides device
management capabilities that consolidate and integrate management data from HP and third-party
devices.
IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for processors,
SAS and SATA hard drives, and memory modules.
For additional information, see the Management CD in the HP SIM website
(http://www.hp.com/go/hpsim
).
HP Insight Remote Support software
HP Insight Remote Support software delivers secure remote support for your HP Servers and Storage,
24 X 7, so you can spend less time solving problems and more time focused on your business. You
can have your systems remotely monitored for hardware failure using secure technology that has been
proven at thousands of companies around the world. In many cases, you can avoid problems before
they occur. There are two HP Insight Remote Support solutions:
• For small and midsize environments: HP Insight Remote Support Standard provides basic remote
monitoring, notification/advisories and service dispatch. It is optimized for environments with 1
to 50 servers and can be installed on a shared HP ProLiant Windows application server. The
software supports HP EVA storage devices, HP ProLiant, BladeSystems, HP Integrity and HP
9000 servers running Microsoft Windows, Red Hat Enterprise Linux, Novell SUSE and Novell
Netware. Download from the HP website
(http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=RSSWM
BASE).
• For midsize and large environments: HP Insight Remote Support Pack (formerly Service Essentials
Remote Support Pack) is targeted for larger environments and is integrated with HP Systems Insight
Manager (SIM). It provides comprehensive remote monitoring, notification/advisories, dispatch
and proactive service support for nearly all HP servers, storage, network and SAN environments,
plus selected Dell and IBM Windows servers that have a support obligation with HP. It also
enables HP to deliver higher levels of proactive support in line with HP Mission Critical Services
support agreements. Download from the HP website
(http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=ISDVD
).
Both HP Insight Remote Support solutions are available at no additional cost to customers with a valid
warranty on HP technology, an HP Care Pack Service or HP contractual support agreement.
For more information, see the HP website (http://www.hp.com/go/insightremotesupport
).