HP ProLiant and IA-32 Servers and Options Global Limited Warranty and Technical Support 370967-023 February 14, 2005 Global Limited Warranty and Technical Support February 14, 2005 Latin America 370967-023 1
Hardware Limited Warranty General Terms This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights from HP, the manufacturer. Please refer to HP’s website for an extensive description of your limited warranty entitlements. In addition, you may also have other legal rights under applicable local law or special written agreement with HP.
Limited Warranty Period of the HP Hardware Product they are replacing or in which they are installed, whichever is longer. During the Limited Warranty Period, HP will, at its discretion, repair or replace any defective component. All component parts or hardware products removed under this Limited Warranty become the property of HP.
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY.
Limited Warranty Period The Limited Warranty Period for an HP Hardware Product is a specified, fixed period commencing on the date of purchase. The date on your sales receipt is the date of purchase unless HP or your reseller informs you otherwise in writing.
Table 2: ProLiant and IA-32 Server Options1 Products Batteries Cables Disk Drive Enclosures Hard Disk Drives (ATA, SATA)6 Hard Disk Drives (SCSI) Host Bus Adapters Memory Network Adapters (NIC) Optical Drives Power Protection and Management Processors Racks and Rack Accessories Remote Insight Lights Out Edition II boards Smart Array Shared Storage Storage Array Controllers Limited Warranty Period and Service Delivery Method2 1 year parts4 1 year parts 3 years parts 1 year parts 3 years parts 3 years parts
Table 3: Software Products Products Technical Support Response Time1 HP Branded Software 90 days Software Telephone Support Standard office hours Third-Party Branded Software installed 90 days Software Telephone Support Standard office hours by or purchased from HP Software Delivery Media2 90 days replacement of defective media 5 business days4 1 Response times are based on local standard business days and working hours.
Advanced Unit Replacement Warranty Service Your HP Limited Warranty may include an advanced unit replacement warranty service. Under the terms of the advanced unit replacement warranty service, if a unit is diagnosed as defective, HP will ship a replacement product directly to you. On receiving the replacement unit you will be required to return the defective unit back to HP, in the packaging that arrives with the replacement unit, within a defined period of time, normally fifteen (15) days.
Options and Software Limited Warranties The Limited Warranty terms and conditions for most HP-branded options (HP Options) are as set forth in the Limited Warranty applicable to the HP Option and are included in the HP Option product packaging.
Contacting HP If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem, you can receive support by doing the following: • Locate your nearest HP Support location via the World Wide Web at: http://www.hp.com/support.
