HP ProLiant and X86 Servers and Options Global Limited Warranty and Technical Support 392512-045 6 June 2014
Hardware limited warranty General terms This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights from HP, the manufacturer. In addition, you may also have other legal rights under applicable local law or special written agreement with HP. HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, AND HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY.
HP warrants that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from HP, or from the date HP completes installation. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date.
Exclusive remedy TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, THESE TERMS AND CONDITIONS CONSTITUTE THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT BETWEEN YOU AND HP REGARDING THE HP HARDWARE PRODUCT YOU HAVE PURCHASED OR LEASED.
Customer responsibilities To enable HP to provide the best possible support and service during the Limited Warranty Period, you will be required to: • Provide true, accurate and complete information when filing a warranty claim. • Maintain a proper and adequate environment, and use the HP Hardware Product in accordance with the instructions furnished.
Types of hardware warranty service Listed below are the types of warranty services that may be applicable to the HP Hardware Product you have purchased. For more details, refer to the “Limited warranty period” section. Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimise repair time and allow for greater flexibility in performing defective parts replacement.
If HP ultimately determines that an on-site service call is required to repair a defect, the call will be scheduled during standard office hours unless otherwise stated for the HP Hardware Product you purchased. Standard office hours are typically 8.00 a.m. to 5.00 p.m. Monday to Friday, but may vary with local business practices. If the location of the defective unit is outside the customary service zone (typically 50km), response times may be longer or there may be additional charges.
Products Limited warranty period and Response time3 service delivery method1,2,7 ProLiant DL140 servers 1 year parts only 1 to 5 working days ProLiant DL140 G3 and later servers 1 year parts and on-site labour Next working day ProLiant DL145 G1, G2 servers 1 year parts only 1 to 5 working days ProLiant DL145 G3 and later servers 1 year parts and on-site labour Next working day ProLiant DL160 servers 1 year parts and on-site labour Next working day ProLiant DL160 G6 and later servers 3 years parts only Next
Interconnects include Pass-through modules and switches. Switches have a maximum warranty period of one (1) year regardless of the warranty period for the system in which they are installed. HP Networking 6120 series blade switches carry a limited lifetime warranty. Non-HP options are provided “AS IS”. However, non-HP manufacturers and suppliers may provide warranties directly to you.
Table 4: Software products Products Technical support Response time1 HP branded software 90 days support for initial setup Standard office hours Third-party branded software installed by or 90 days support for initial setup Standard office hours purchased from HP Software delivery media2 90 days replacement of defective media 5 working days 1 Response times are based on local standard working days and working hours.
HP's only warranty obligations with respect to software distributed by HP under the HP brand name are set forth in the applicable end-user licence or program licence agreement provided with that software. If the removable media on which HP distributes the software proves to be defective in materials or workmanship within ninety (90) days of purchase, your sole remedy shall be to return the removable media to HP for replacement.
− Operating system − Third-party hardware or software − Detailed questions Australia Warranty Policy HEWLETT-PACKARD AUSTRALIA WARRANTY POLICY: YOUR CONSUMER RIGHTS When you buy a good from HP as a consumer, the good comes with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
Compaq Presario PC Support & Spare Parts 1300 888 423 If dialling internationally: +61 3 8833 5000 HP MediaSmart Server & HP StorageWorks DataVault 1 800 83 9667 HP Calculators 1 300 551 664 HP WebOS support (Including HP TouchPad and Palm products) 1 800 282 653 For further information on consumer rights visit: http://www.consumerlaw.gov.au and http://www.accc.gov.au/consumerguarantees © 2005-2014 Hewlett-Packard Development Company, L.P.