Worldwide Limited Warranty and Technical Support Industry Standard Products(176738_NA_US)

ManualsBrandsHP ManualsServerHP ProLiant/X86/IA-32 Server Warranty

176738-030 North America 1

HP CONFIDENTIAL

Writer: Linda Arnold File Name: 176738-NA-US.doc

Codename: ISS Warranty Part Number: 176738-030 Last Saved On: 12/4/02 11:08 AM

Worldwide Limited Warranty

and Technical Support

Industry Standard Server Products

General Terms

EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED

WARRANTY, HP MAKES NO OTHER WARRANTIES, EXPRESS

OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR

PURPOSE. HP EXPRESSLY DISCLAIMS ALL WARRANTIES NOT

STATED IN THIS LIMITED WARRANTY. ANY IMPLIED

WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED

IN DURATION TO THE LIMITED WARRANTY PERIOD. SOME

STATES OR COUNTRIES DO NOT ALLOW A LIMITATION ON

HOW LONG AN IMPLIED WARRANTY LASTS OR THE

EXCLUSION OR LIMITATION OF INCIDENTAL OR

CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN

SUCH STATES OR COUNTRIES, SOME EXCLUSIONS OR

LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY

TO YOU.

This Limited Warranty applies to HP branded and Compaq branded

hardware products (collectively referred to in this Limited Warranty as

“HP branded products”) sold by or leased from Hewlett-Packard

Company or Compaq Computer Corporation, a wholly owned subsidiary

of the Hewlett-Packard Company in the United States, its worldwide

subsidiaries, affiliates, authorized resellers, or country distributors

(collectively referred to in this Limited Warranty as “HP”) with this

Limited Warranty. This Limited Warranty is applicable in all countries

and may be enforced in any country where HP or its authorized service

providers offer warranty service subject to the terms and conditions set

forth in this Limited Warranty. However, warranty service availability

and response times may vary from country to country and may also be

subject to registration requirements in the country of purchase. Despite

Summary of content (13 pages)

PAGE 1
Worldwide Limited Warranty and Technical Support Industry Standard Server Products General Terms EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, HP MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HP EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD.
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anything to the contrary in this Limited Warranty statement, to the extent that you seek enforcement of this Limited Warranty from HP or its subsidiaries or affiliates, this warranty is offered and will be honored only by Hewlett-Packard Company (or the HP legal entity that has jurisdiction over the country in which you are located), but the warranty exclusions and limitation of liabilities apply to all of HP, as defined above.
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your purchase price or lease payments (less interest) instead of a replacement. This is your exclusive remedy for defective products. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION.
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Limitation of Liability IF YOUR HP BRANDED HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT. HP’S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE.
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Options and Software HP warrants that the HP option you have purchased from HP or from an HP authorized reseller is free from defects in material or workmanship under normal use for the period specified in Warranty Period Table 2, or for the remaining warranty period of the HP hardware product in which the option is installed, whichever period is longer, but not to exceed a total of three (3) years from the date of purchase of your HP option.
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• Setting up and configuring the software (how-to and first steps; excludes system optimization, customization, and network configuration) • Interpreting system error messages • Isolating system problems to software usage problems • Obtaining support pack information or updates Additional services such as Start-up and Installation Services may be purchased for an additional fee (see “Service Upgrades”).
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Warranty Period Table 1: Server Products Server Products Year 1 Year 2 Year 3 NeoServer Parts, Carry-in – – HP server tc2120 Parts, On-site 1BD – – ProLiant BL e-Class server blades1 Parts only 1BD2 – – ProLiant BL e-Class server blade enclosures, interconnect trays Parts, On-site 1BD Parts, On-site 1BD Parts, On-site 1BD ProLiant BL p-Class server blades, server blade enclosures, interconnects, power enclosures, power distribution, diagnostic stations Parts, On-site 1BD Parts, On-site
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Table 1: Server Products continued Notes 1 ProLiant BL e-Class server blades do not take on the warranty attributes of the server blade enclosure. 2 Targeted response time for service is next business day (1BD), based on standard office hours in the country where the call is placed. Next business day warranty service is based on commercially-reasonable best effort. In some countries and under certain supplier constraints, response time may vary.
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Table 2: Option Products continued Option Products Year 1 Year 2 Year 3 Storage Array Controllers2 Parts only 5BD Parts only 5BD Parts only 5BD Notes 1 Targeted response time for service is next business day (1BD), based on standard office hours in the country where the call is placed. Next business day warranty service is based on commercially-reasonable best effort. In some countries and under certain supplier constraints, response time may vary.
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On-site Warranty Service Your HP Limited Warranty service may include on-site labor to repair your hardware (see Warranty Period Tables 1 and 2). HP provides on-site service during standard office hours. Standard office hours are typically 8:00 AM to 5:00 PM, Monday through Friday, but may vary with local business practices. If your location is outside the customary service zone, response time may be longer or there may be an additional charge.
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designed to work in the destination country. Contact HP or your local HP authorized reseller, or refer to the website at www.compaq.com/support/warranty_upgrades/global_warranty.html to begin the Global Warranty Notification process prior to transferring HP products to another country. HP is not responsible for any tariffs or duties that may be incurred in transferring the products. Products may be covered by export controls issued by the United States or other governments.
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All other Industry Standard Server products and options: • Online sources for obtaining services and information on your product are available at www.compaq.com/support (United States) and www.compaq.ca (Canada). — Software and Drivers: download the latest HP drivers, files, and utilities. — Reference Library: look up information for your product, including advisories, documentation, parts, and frequently asked questions.
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• Be sure to have the following information available before you call: — Product serial number, model name, and model number — Applicable error messages — Add-on options — Operating system — Third-party hardware or software — Detailed questions — Proof of purchase and/or ownership • 1.800.345.1518 • 1.800.567.