Worldwide Limited Warranty and Technical Support Industry Standard Server Products (17638_APD_GB)

ManualsBrandsHP ManualsServerHP ProLiant/X86/IA-32 Server Warranty

176738-029 Asia Pacific 1

HP CONFIDENTIAL

Writer: Linda Arnold File Name: 176738-APD-GB.doc

Codename: ISS Warranty Part Number: 176738-030 Last Saved On: 12/4/02 11:06 AM

Worldwide Limited Warranty and Technical

Support

Industry Standard Server Products

General Terms

This Limited Warranty applies to the HP or Compaq brand name

products sold or leased with this Limited Warranty Statement in the

following countries of the Asia Pacific region: Australia, Bangladesh,

Brunei, Cambodia, Indonesia, India, Laos, Malaysia, Myanmar, Nepal,

Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Thailand,

Vietnam, New Zealand, Papua New Guinea, and the islands of the South

Pacific.

EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED

WARRANTY, HP MAKES NO OTHER WARRANTIES, EXPRESS

OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR

PURPOSE. HP EXPRESSLY DISCLAIMS ALL WARRANTIES NOT

STATED IN THIS LIMITED WARRANTY. ANY IMPLIED

WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED

IN DURATION TO THE LIMITED WARRANTY PERIOD. SOME

STATES OR COUNTRIES DO NOT ALLOW A LIMITATION ON

HOW LONG AN IMPLIED WARRANTY LASTS OR THE

EXCLUSION OR LIMITATION OF INCIDENTAL OR

CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN

SUCH STATES OR COUNTRIES, SOME EXCLUSIONS OR

LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY

TO YOU.

This Limited Warranty applies to HP branded and Compaq branded

hardware products (collectively referred to in this Limited Warranty as

“HP branded products”) sold by or leased from Hewlett-Packard

Company or Compaq Computer Corporation, a wholly owned subsidiary

of the Hewlett-Packard Company in the United States, its worldwide

Summary of content (13 pages)

PAGE 1
Worldwide Limited Warranty and Technical Support Industry Standard Server Products General Terms This Limited Warranty applies to the HP or Compaq brand name products sold or leased with this Limited Warranty Statement in the following countries of the Asia Pacific region: Australia, Bangladesh, Brunei, Cambodia, Indonesia, India, Laos, Malaysia, Myanmar, Nepal, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Thailand, Vietnam, New Zealand, Papua New Guinea, and the islands of the South Pacific.
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subsidiaries, affiliates, authorized resellers, or country distributors (collectively referred to in this Limited Warranty as “HP”) with this Limited Warranty. This Limited Warranty is applicable in all countries and may be enforced in any country where HP or its authorized service providers offer warranty service subject to the terms and conditions set forth in this Limited Warranty.
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property of HP. The replacement part or product takes on the Limited Warranty status of the removed part or product, or the thirty (30) day limited warranty of the replacement part. In the unlikely event that your HP product has a recurring failure, HP, at its discretion, may elect to provide you with a replacement unit of HP’s choosing that is at least equivalent to your HP branded product in hardware performance.
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product you have purchased or leased. These terms and conditions supersede any prior agreements or representations—including representations made in HP sales literature or advice given to you by HP or an agent or employee of HP—that may have been made in connection with your purchase or lease of the HP branded product. No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized representative of HP.
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VARY FROM STATE TO STATE OR FROM COUNTRY TO COUNTRY. YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS.
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Telephone support (Software Support Services) includes assistance with: • Answering your installation questions (how-to, first steps, and prerequisites) • Setting up and configuring the software (how-to and first steps; excludes system optimization, customization, and network configuration) • Interpreting system error messages • Isolating system problems to software usage problems • Obtaining support pack information or updates Additional services such as Start-up and Installation Services may be
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so excluded, restricted, or modified. Nothing in this warranty statement is intended to have the effect of contracting out of the provisions of the Consumer Guarantees Act 1993, except to the extent permitted by that Act and these terms are to be modified to the extent necessary to give effect to that intention.
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Table 1: Server Products continued TaskSmart servers Parts, On-site 1BD Parts, On-site 1BD Parts, On-site 1BD Notes 1 ProLiant BL e-Class server blades do not take on the warranty attributes of the server blade enclosure. 2 Targeted response time for service is next business day (1BD), based on standard office hours in the country where the call is placed. Next business day warranty service is based on commercially-reasonable best effort.
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Table 2: Option Products continued Option Products Year 1 Year 2 Year 3 Processors Parts only 5BD – – Power Protection and Management Parts, Carry-in, Onsite 1BD1 Parts only 5BD Parts only 5BD Racks and Rack Accessories (Including: PDU, CMC, KVM switch, KVM PCI, Rack Mount TFT Monitor) Parts only 5BD Parts only 5BD Parts only 5BD Redundant Power Supply Parts only 5BD – – Remote Insight Board Parts only 5BD – – Smart Array Shared Storage2 Parts, On-site 1BD Parts, On-site 1BD Parts
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Table 3: Software Products Software Products Technical Support Targeted Response Time1 HP Branded Software 90 days Software Telephone Support Standard office hours Third-Party Branded Software installed by or purchased from HP 90 days Software Telephone Support Standard office hours TaskSmart Series Software 3 years Software Telephone Support Standard office hours Software Delivery Media2 1 year replacement of defective media 5 business days Notes 1 Targeted response time for Software Teleph
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Service Provider. Please contact the local HP office for more information on specific coverage for the region. Australia – 80 km, Rest of Asia Pacific Region – 50 km Carry-in Warranty Service Under the terms of carry-in service, you may be required to deliver your HP product to an authorized service location for warranty repair. You must prepay any shipping charges, taxes, or duties associated with transportation of the product. In addition, you are responsible for insuring any product shipped or returned.
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Global Warranty Notification process prior to transferring HP products to another country. HP is not responsible for any tariffs or duties that may be incurred in transferring the products. Products may be covered by export controls issued by the United States or other governments. Service Upgrades HP Services offers additional coverage beyond your basic warranty. These services are flexible and targeted to provide the right level of support to meet the needs of a full range of IT environments.
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© 2002, 2003 Hewlett-Packard Development Company, L.P. January 2003 (Tenth Edition) Part Number 176738-030 176738-030 Asia Pacific HP CONFIDENTIAL Writer: Linda Arnold File Name: 176738-APD-GB.