HP Uninterruptible Power System R12000 XR Models User Guide December 2002 (Second Edition) Part Number 146316-002
© 2002 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.
Contents About This Guide Intended Audience...................................................................................................................................... vii Important Safety Information ..................................................................................................................... vii Symbols on Equipment .............................................................................................................................. vii Rack Stability ...........
Contents Placing the UPS in Operate Mode .............................................................................................................2-6 Initiating a Self-Test ..................................................................................................................................2-6 Audible Alarms..........................................................................................................................................2-7 Silencing an Audible Alarm .................
Contents Appendix A Regulatory Compliance Notices Regulatory Compliance Serial Numbers .................................................................................................. A-1 Federal Communications Commission Notice ......................................................................................... A-1 Class A Equipment ............................................................................................................................ A-1 Class B Equipment......................
About This Guide This guide provides information about operation, configuration, battery maintenance, and troubleshooting for the UPS. Intended Audience This guide is intended for individuals requiring information about the use of UPSs. No installation or service procedure should be carried out by someone other than a technician with specific experience with high-voltage equipment. Important Safety Information Before installing this product, read the Important Safety Information document provided.
About This Guide Rack Stability WARNING: To prevent personal injury or damage to the equipment, verify that: • The leveling feet are extended to the floor. • The full weight of the rack rests on the leveling feet. • The stabilizing feet are attached to the rack if it is a single-rack installation. • The racks are coupled together if it is a multiple-rack installation. • Extend only one component at a time. A rack may become unstable if more than one component is extended for any reason.
About This Guide Related Documents For additional information on the topics covered in this guide, refer to the following documents: • HP Uninterruptible Power System R12000 XR Models Installation Instructions • HP UPS R12000 XR Models Extended Runtime Module Installation Instructions • HP UPS XR Products Power Cord and Options Reference Guide • HP Power Products Glossary Getting Help If you have a problem and have exhausted the information in this guide, further information and other help is avail
About This Guide HP Authorized Reseller For the name of your nearest HP authorized reseller: • In the United States, call 1-800-345-1518. • In Canada, call 1-800-263-5868. • Elsewhere, see the HP website for locations and telephone numbers. Reader’s Comments To comment on this guide, send an email to ServerDocumentation@hp.com.
1 Overview This chapter contains a general overview of the UPS, including an introduction to the model configuration, power management software, available hardware options, and warranties. Read this chapter to become familiar with the features of the UPS before installing the unit.
Overview Communication Ports The UPS includes two integrated communication ports that allow for in-band communication. CAUTION: To avoid damage to the equipment, use only communications cables with the part number 201092-002 (12-foot serial interface cable). One is supplied with your kit. This UPS/Computer Interface Cable carries power and is specifically designed for UPS communications.
Overview Front View The front view of the UPS is shown in Figure 1-1 and Figure 1-2. 1 2 3 1 2 3 Figure 1-1: UPS bezels 1 Supervisory bezel 2 Control bezel 3 Blank bezels 1 2 3 4 Figure 1-2: UPS indicators and control buttons 1 UPS control buttons 2 LED indicators of UPS status 3 LCD status and configuration screen 4 LCD configuration control buttons Refer to the section, “Front Panel LEDs,” in Chapter 2 for detailed information on the meanings of the LED indicators.
Overview Rear View The rear view of the UPS is shown in Figure 1-3 and Figure 1-4.
Overview Power Management Software Power management software ensures maximum power reliability of computer systems through comprehensive control of UPSs. Specifically, power management software: IMPORTANT: Not all UPSs are equipped to support the entire feature set listed below. • Manages graceful shutdown of attached equipment during utility power failures. • Manages independent UPS load segments to provide separate power control of connected equipment.
Overview Extended Runtime Modules The UPS supports up to two ERMs (extended runtime modules). Each ERM consists of two battery packs in a 4U chassis. When operating at the recommended 80 percent load, one ERM will extend the available UPS runtime by up to 15 minutes. For more information, refer to the HP website at www.hp.com. Power Distribution Units The UPS supports up to two PDUs. A PDU offers power surge protection and allows you to distribute power among units.
Overview Warranties To back up the wide range of features offered with the UPS, a three-year limited warranty is provided. $25,000 Computer Load Protection Guarantee In addition to the limited warranty, a $25,000 Computer Load Protection Guarantee (provided by the original equipment manufacturer) is offered. IMPORTANT: The $25,000 Computer Load Protection Guarantee is offered only in North America.
2 Operation This chapter contains information on operating the UPS. Topics include using the front panel controls, LCD display, LED indicators, and modes of operation. Knowledge of these features is helpful when configuring the system and performing more advanced functions on the unit. NOTE: See the instructions included with the UPS kit for installation considerations and procedures. Copies of this document can be downloaded from the website at www.hp.com.
Operation Front Panel Indicators The UPS displays information through the following indicators: • Front panel LCD • Front panel LEDs Front Panel LCD The front panel has a two-line LCD display that guides you through operation, configuration, and monitoring of the UPS. Refer to the section, “Changing Configuration Parameters,” in Chapter 3 for configuration instructions.
Operation Front Panel LEDs The front panel has five LEDs that indicate the status of the UPS.
Operation Modes of Operation The UPS has five modes of operation, indicated by the LEDs (see Figure 2-3): • Standby Mode — When utility is present and output is off, the Utility LED (1) flashes slowly. — Power is not available at the UPS output. — The UPS monitors and charges batteries, if required. • Operate Mode — The Utility LED (1) is solid green. — The UPS is supplying power to the loads. — The UPS monitors and charges batteries, if required.
Operation Turning on the Main Circuit Breaker After a qualified electrician has properly wired the UPS to utility power and has installed all electronics modules, turn on the AC mains at the service panel. All LEDs come on for three seconds as part of the system initialization. Each electronics module turns on in sequence (with approximately 10 seconds between modules), synching up with the utility power. The Utility LED rapidly flashes green during Startup mode.
Operation Placing the UPS in Operate Mode Press the On button (1) to transfer the system to Operate mode. 1 Figure 2-4: UPS On button Initiating a Self-Test NOTE: On initial utility startup, you may receive an Inverter Uncalibrated alarm. Press the On button to start the autocalibration process, which lasts approximately 2 to 4 minutes. Until you start this process, the UPS will remain in Standby mode and continue to sound the alarm.
Operation Because a portion of the self-test requires battery power, the self-test will not be initiated if the batteries are less than 90 percent charged. If the UPS detects a problem, the Alarm LED (4) will be solid red (see Figure 2-3), and the UPS sounds an audible alarm. NOTE: Refer to Chapter 5, “Troubleshooting,” for information on what to do if the self-test detects a problem. Audible Alarms The UPS sounds an audible alarm to warn of a problem.
Operation IMPORTANT: Although the Test/Alarm Reset button silences the audible alarm, the condition that caused the alarm still exists. Refer to Chapter 5, “Troubleshooting,” for information on what to do if the UPS detects an alarm condition. The silencing of the alarm is based on the current set of alarms that is present when the button is pressed. If the alarm set changes and at least one alarm condition still exists, the audible alarm reactivates.
3 LCD Configuration and Status This chapter contains information on configuring the UPS. Topics include a description of the LCD display menu structure, procedures for configuring the UPS, and the details of the various UPS status options. Proper configuration of the UPS and familiarity with the menu display is important in performing other functions on the unit, such as maintaining the battery and troubleshooting alarms.
LCD Configuration and Status Matching the Utility Voltage Use configuration parameters to select the UPS voltage range (see Table 3-1). • If the utility voltage is within this range, the UPS supplies utility power to the output receptacles. • If the utility voltage is outside this range, the UPS supplies battery power to the output receptacles. • If the utility voltage frequently varies outside the operating range, update the UPS configuration to match.
LCD Configuration and Status Module Locations Use the LCD menus to configure either the main module or one of the electronics modules.
LCD Configuration and Status Configuring the UPS Using the LCD Menu Use the LCD display to access the menu. The menu contains information about the status, meters, battery data, and firmware version of the main module or other electronics modules. Use the menu options to set the time or date, conduct an LCD display test, and change the system setup. The LCD display control buttons are shown in Figure 3-1. Initial Power-Up Display When the UPS is powered up, the LCD displays the Main Menu.
LCD Configuration and Status Menu Map Status Main Module Module (M) 1 through 4 Status/Alarms Status Load Power Off System Normal Load Power On On Battery On Bypass Manual Bypass OverLoad Autocalibrating Starting Up Module Failure Unknown Stats xx UPS Supporting Load Alarms * Meters Main Module Module (M) 1 through 4 Input Voltage Output Voltage Input Frequency Output Frequency Output Power Battery Voltage Input Current Battery Data % Battery Charge Set Time Set Date Firmware Vers MM Control Vers MM Comm
LCD Configuration and Status Alarms If an alarm exists, one or more of the following alarms will display on the LCD panel. For a descriptive list of alarm causes, refer to the section, “LCD Alarm Troubleshooting,” in Chapter 5.
LCD Configuration and Status Displaying the Status or Active Alarms The first option on the Main Menu is Status. Select this option and press the Enter button to display the status or active alarms for either the main module or electronics modules M1-M4. Main Menu Status Main Module (MM) Status and Alarms Select Main Module MM to display Status and Alarms for the main module. Table 3-3 lists the possible status options.
LCD Configuration and Status Table 3-3: Main Module Status Options continued LCD Display Explanation Starting Up The full UPS or a single electronics module (hot-swap) is ramping up. x Alarms Module Failure At least one electronics module or the Supervisory Board has experienced a critical failure and is off-line. x Alarms The UPS issues an unrecognized status code of x. This is normal in certain situations, such as when the UPS is busy or powering down.
LCD Configuration and Status Displaying the Frequency, Power, and Current Data Select Meters on the Main Menu to view the frequency, power and current of either the main module or any of the other electronics modules. Main Menu Meters This submenu provides information on virtual meters monitoring the UPS voltages. Scroll up and down through the menu using the Center button. If the words continue off the screen, scroll right and left to read the message. Press the Enter button to view selections.
LCD Configuration and Status Displaying the Battery Charge Data Select Battery Data on the Main Menu to display the amount of charge on the battery in 10 percent increments. Main Menu Battery Data When the UPS goes into Battery mode, the following LCD displays. Battery Discharge |❚❚❚ | 1h=❚ The remaining battery energy is shown, where the tag “1h=❚” means that each block represents one hour. For example, this LCD shows three hours of remaining battery time. Other possible tags are listed in Table 3-6.
LCD Configuration and Status Displaying the Firmware Version Select Firmware Vers on the Main Menu to display firmware versions for UPS components. Press the Enter button to view selections. Table 3-7 lists the firmware version options. The version number is represented by xxx.
LCD Configuration and Status Changing the System Setup Options Select System Setup from the Main Menu to enter the menu for changing system setup options. Main Menu System Setup To change the system setup, you must enter the correct password. Use the Center and Enter buttons to select the six digits for the password [0-9 and A-Z]. NOTE: The password must be six characters long. The default password is COMPAQ.
LCD Configuration and Status Choose the baud rate for the selected serial port or option slot. Table 3-9: Baud Rate Setup LCD Display Explanation Baud Rate Choose the baud rate for the serial port or option slot selected above. Here, x is the baud rate and can be equal to 1200, 2400, 4800, 9600 (default) or 19200. x An asterisk (*) indicates the current baud rate. Setting the Voltage Select Set Voltage from the System Setup menu to set the voltage.
LCD Configuration and Status The Parallel Mode menu options allow you to configure the UPS mode of operation, as described in Table 3-11. Table 3-11: Parallel Mode Choices LCD Display Explanation Parallel Mode Select this option to configure the UPS for capacity operation. For Capacity Parallel Mode Select this option to configure the UPS for redundant operation.
4 Battery Maintenance This chapter contains information for properly maintaining batteries for the UPS, including battery charging, replacement, disposal procedures, and warranties. Precautions WARNING: There is a risk of personal injury from the hazardous energy levels associated with UPS batteries. The maintenance and replacement of batteries must be carried out by an HP authorized service representative. WARNING: The UPS contains an internal lithium battery and a sealed lead-acid battery module.
Battery Maintenance Charging Batteries When connected to utility power, the UPS automatically charges the batteries. No user intervention is required while the UPS is in use. Refer to the section, “Care and Storage of Batteries,” in this chapter for information on keeping the batteries charged while the UPS is in extended storage.
Battery Maintenance Obtaining New Batteries New batteries may be required within 30 to 60 days when the Alarm LED is solid red and the LCD displays either a Battery Needs Service or Battery Test Failed alarm. Obtain spare batteries for the UPS when this occurs. HP supplies spare battery modules for UPS R12000 XR models. The UPS spare battery kit part number is 228288-001. CAUTION: Because of the short shelf life of the battery, avoid storing a battery spare as a backup.
Battery Maintenance Removing and Replacing the Battery Module WARNING: To prevent personal injury, prepare the area and observe all materials-handling procedures for removing the battery module, which weighs 27 kg (60 lb). 27 kg 60 lb To remove the battery module: 1. Remove the front bezel by pulling on both ends. Figure 4-2: Removing the front bezel 2. Remove the two screws that secure the battery module in place (1) and slide out the battery module (2).
Battery Maintenance Testing the New Battery Module After installing the new battery module, press the Test/Alarm Reset button. Refer to the section, “Initiating a Self-Test,” in Chapter 2 for more information on initiating a self-test. IMPORTANT: The UPS schedules the battery test, but will not execute the test until the batteries are at least 90 percent charged. If the installation has been successful, the Alarm LED will not be illuminated.
Battery Maintenance Care and Storage of Batteries To maximize the life of batteries: • Minimize the amount of time the UPS uses battery power by matching the UPS configuration with utility voltage. Refer to the section, “Matching the Utility Voltage,” in Chapter 3 for more information. • Keep the area around the UPS clean and dust-free. If the environment is very dusty, clean the outside of the UPS regularly with a vacuum cleaner. • Maintain the ambient temperature at 25 C (77 F).
5 Troubleshooting This chapter serves as a troubleshooting guide when problems occur with the UPS. Solutions for main and electronics module alarms are provided, as well as general solutions for UPS problems that occur both during and after startup. LCD Alarm Troubleshooting Table 5-1 lists the possible alarms of the main module or electronics modules. When these alarms occur, the LCD displays the number and type of alarms. An audible alarm may also sound.
Troubleshooting Table 5-1: Main Module and Electronics Modules M1-M4 Active Alarms LCD Display x Alarms Ambient Over Temperature Possible Cause Suggested Action The UPS triggers an alarm if the ambient temperature inside the detecting electronics module exceeds the preset threshold of 80°C (176°F). Other than the alarm, no UPS action is currently associated with this condition. Ensure that unit grills are not blocked and fans are operational.
Troubleshooting Table 5-1: Main Module and Electronics Modules M1-M4 Active Alarms continued LCD Display x Alarms Battery Not Charged x Alarms Battery n Test Failed Possible Cause Suggested Action At least one battery string fails to reach float voltage after charging for 24 hours. This could indicate a problem in one or more battery modules. At least one battery module needs replacing. Contact Technical Support for assistance. The UPS detects a manual battery test failure.
Troubleshooting Table 5-1: Main Module and Electronics Modules M1-M4 Active Alarms continued LCD Display x Alarms Fuse Failure x Alarms Heatsink Over Temperature Possible Cause Suggested Action The UPS detects that one or more of the internal module fuses has failed. Contact Technical Support for assistance. An electronics module detects a heatsink over temperature condition. The detecting module immediately shuts down to protect its heat sensitive components.
Troubleshooting Table 5-1: Main Module and Electronics Modules M1-M4 Active Alarms continued LCD Display x Alarms Internal Communications Failure x Alarms Inverter Contactor Open x Alarms Inverter Fault Possible Cause Suggested Action The UPS encounters an internal communication problem that is hindering its ability to successfully manage its activities and monitor the current electronics module status.
Troubleshooting Table 5-1: Main Module and Electronics Modules M1-M4 Active Alarms continued LCD Display x Alarms Inverter Startup Failure Possible Cause Suggested Action This alarm is triggered by one of the following events: The electronics module may not be fully seated. Remove the bezels and ensure that each of the electronics modules is fully inserted into the chassis.
Troubleshooting Table 5-1: Main Module and Electronics Modules M1-M4 Active Alarms continued LCD Display x Alarms Level 4 Overload – Phase A Possible Cause Suggested Action The UPS detects that the current load has exceeded 120% of the maximum capacity available, which means it is operating in Nonredundant mode. Reduce the load level to clear the alarm. If the alarm persists after load reduction, see the LCD panel to determine which electronics module is reporting overload.
Troubleshooting Table 5-1: Main Module and Electronics Modules M1-M4 Active Alarms continued LCD Display x Alarms On Manual Bypass x Alarms Output AC Over Voltage Possible Cause Suggested Action The UPS has been manually switched into Maintenance Bypass mode. The UPS can no longer protect the load or condition the utility to the load. This is a normal operation. The UPS detects that its output voltage is higher than its configured operational range.
Troubleshooting Table 5-1: Main Module and Electronics Modules M1-M4 Active Alarms continued LCD Display x Alarms Rectifier Input Over Current Possible Cause Suggested Action At least one electronics module generates this alarm when it detects an abnormally high input current. The detecting module shuts down to protect itself from damage.
Troubleshooting Problems During Startup If problems occur when starting the UPS, refer to Table 5-2 for possible causes and suggested actions. Table 5-2: Troubleshooting problems during UPS startup Symptom Possible Cause Suggested Action UPS will not start. There is no utility power. Unit is hardwired. Contact a qualified electrician to check power at the utility receptacle. Batteries are disconnected. Install the battery trays.
Troubleshooting Table 5-3: Troubleshooting problems after UPS startup continued Symptom Possible Cause Suggested Action All LEDs flash on and off together. Autocalibration is in process. Wait for continuous Utility LED. Redundant LED and audible alarm frequently turn on and off. Redundancy mode is not available. Reduce output load to allow system to remain in Redundancy mode. Audible alarm sounds. UPS is on bypass. Do one of the following: Bypass LED and Alarm LED are lit.
Troubleshooting Table 5-3: Troubleshooting problems after UPS startup continued Symptom Possible Cause Suggested Action UPS frequently switches between utility and battery power. The utility voltage is frequently outside the UPS operating range. Update the configuration. Utility LED and Redundant LED are lit. UPS is on utility. The UPS is operating normally. The system is configured to run in Redundant mode and is operating within normal load limits. Audible alarm sounds. UPS is on utility.
A Regulatory Compliance Notices Regulatory Compliance Serial Numbers For the purpose of regulatory compliance certifications and identification, your product has been assigned a unique series number. The series number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this series number. The series number is not the marketing name or model number of the product.
Regulatory Compliance Notices Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Regulatory Compliance Notices Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations. Canadian Notice (Avis Canadien) Class A Equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Regulatory Compliance Notices Japanese Notice BSMI Notice A-4 HP Uninterruptible Power System R12000 XR Models User Guide
Regulatory Compliance Notices Battery Replacement Notice Your computer is equipped with an internal lithium battery or battery pack. There is a danger of explosion and risk of personal injury if the battery is incorrectly replaced or mistreated. Unless specific replacement instructions are provided as part of this guide, replacement is to be done by an authorized service provider using the HP spare designated for this product.
B Electrostatic Discharge Preventing Electrostatic Damage A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. • To prevent electrostatic damage when setting up the system or handling parts, avoid hand contact by transporting and storing products in static-safe containers.
C Specifications This appendix provides the physical, input, and output specifications for the UPS. Topics include battery descriptions, battery runtime estimates, and environmental requirements when operating the UPS. Physical Specifications Table C-1: Physical Specifications Feature Dimensions Metric U.S. Width 44.45 cm 17.50 in Height 44.45 cm 17.50 in Depth 72.64 cm 28.
Specifications Output Specifications Table C-3: Output Specifications UPS Model Effective VA Nominal Power Rating (W) R12000 XR WW (worldwide) 12000 12000 Characteristics Voltage Output Other features Configuration Setting (VAC) Available Nominal Output Voltage (VAC) The input voltage range is 200-240 VAC ±20%.
Specifications Battery Specifications Table C-4: Battery Specifications Feature Specification Type Each module contains maintenance-free, sealed, valve regulated lead-acid (VRLA) batteries with an eight-year minimum float service life at 25°C (77°F). Voltage The battery module has a battery string voltage of 48 Vdc. Charging Complete charge takes no more than 48 hours. The UPS recharges in three hours to 80% usable capacity. ERMs will recharge in less than eight hours to 80% usable capacity.
Index A C alarms audible 2-7 LCD display 3-6 list of 3-6 silencing 2-7 cables FCC compliance statement A-3 part number 1-2 care and storage of batteries 4-6 CarePaq services 5-12 cautions, defined viii charging the UPS batteries 2-5, 4-2 commissioning test, for batteries 4-5 communications setup choices, defined 3-12 conducting a battery commissioning test 4-5 conducting an LCD display test 3-11 configuration battery charge data 3-10 date 3-10 firmware version 3-11 LCD display test 3-11 matching the uti
Index displaying electronics module firmware version 3-11 electronics modules alarms 3-8 electronics modules status 3-8 main module alarms 3-7 main module status 3-7 UPS battery charge data 3-10 disposing of used batteries 4-5 H electric shock symbol vii electronics modules Redundancy mode 2-4 status and alarms 3-8 electrostatic discharge B-1 environmental specifications C-3 ERM See Extended Runtime Modules Extended Runtime Modules, overview 1-6 hardware configuration options 3-13 setting 3-13 hardware
Index UPS modules 3-3 LED display 2-3 LED indicators, modes of operation 2-4 LEDs 2-3 R main module alarms 3-7 status 3-7 main module status options defined 3-7, 3-8 listed 3-7, 3-8 maintaining UPS batteries 4-1 matching the utility voltage 3-2 maximizing life of batteries 4-6 meter options, defined 3-9 meters, viewing 3-9 modes of operation 2-4 rear view, UPS 1-4 Redundancy mode 2-4 regulatory compliance notices BSMI A-4 cables A-3 Canadian A-3 Class A equipment A-1 Class B equipment A-2 device modific
Index weight vii symbols on equipment vii system setup baud rate setup 3-13 communications setup 3-12 entering a password 3-12 hardware configuration 3-13 language 3-14 password 3-14 voltage 3-13 system shutdown 2-8 T technical support ix telephone numbers x testing a new battery module 4-5 testing the LCD display 3-11 text conventions viii time displaying on the LCD menu 3-10 setting 3-10 troubleshooting LCD alarms 5-1 problems after startup 5-10 problems during startup 5-10 UPS 5-1 troubleshooting guide
