HP RDX USB 3.0 Removable Disk Backup System User Guide Abstract This guide is intended for users who install, operate and maintain HP RDX USB 3.0 Removable Disk Backup Systems.
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Contents 1 Before you start..........................................................................................5 Overview................................................................................................................................5 Which operating systems are supported?.....................................................................................5 How do I connect the drive to my server?.....................................................................................
Firmware download fails with Windows Server 2003..................................................................23 System will not complete boot process ......................................................................................23 6 Replacing an internal RDX Removable Disk Backup System.............................25 To disconnect your drive..........................................................................................................
1 Before you start In this chapter: • Overview (page 5) • Which operating systems are supported? (page 5) • How do I connect the drive to my server? (page 5) • What are the mounting requirements for an internal device? (page 6) • RDX Removable Disk utility (page 6) • HP RDX Utility CD (page 6) Overview The HP RDX USB 3.0 Removable Disk Backup System is a removable, ruggedized, hard disk drive system.
For internal drives, the USB connection is via an internal port on the server or workstation’s system board to a standard USB Type A connector. If the server or workstation's system board does not have a suitable connector, HP recommends installing a dedicated host bus adapter (HBA). However, it is also possible to connect to a USB 2.0 Intel or HP 4–pin header connector; appropriate cables must be purchased separately. See the RDX QuickSpecs on http://www.hp.com for recommended products.
• Troubleshoot with the RDX Removable Disk utility • Download and install firmware updates from http://www.hp.com/support/rdx HP Storage SPOCK The RDX QuickSpecs on http://www.hp.com are a good source of information for compatibility and cabling details for your protect. HP also recommends that you register on the HP Storage SPOCK website at http://www.hp.com/ storage/spock to create an HP passport account that gives you access to interoperability information for HP storage products.
2 Installing an HP RDX USB 3.0 Internal Removable Disk Backup System If you are installing an HP RDX USB 3.0 External Removable Disk Backup System, please refer to Installing an HP RDX USB 3.0 External Removable Disk Backup System (page 14). If you are installing an RDX USB DL Server module, please refer to the installation instructions supplied with the product and the relevant ProLiant documentation. Note also the special instructions for returning a drive in Replacing an internal drive (page 25).
Figure 3 Removing cover from typical server 4. 5. Remove the filler panel from a spare 5¼-inch bay of your server or workstation, as described in your system's documentation. Keep any screws for use in Secure the RDX Removable Disk Backup System (page 12). You are now ready to install your RDX Removable Disk Backup System. Attach mounting hardware If your server or workstation requires special rails or other hardware to install the RDX Removable Disk Backup System, mount them on the drive now.
Other server or workstations Attach the appropriate mounting hardware. Refer to the manufacturer's documentation for instructions. • If you are installing on a server or workstation that requires a tray, place the RDX Removable Disk Backup System in the tray. • If you are installing in a server or workstation that requires mounting rails, fasten the rails to the RDX Removable Disk Backup System. • Some server or workstations have snap-on mounting rails attached to the filler panel.
USB 3.0 or USB 2.0 Type A connector. USB 3.0 provides the best performance. If your server or workstation does not have a Type A connector, HP recommends installing a dedicated USB 3.0 host bus adapter. Figure 5 Connecting to a standard USB port Connecting to a 4–pin Intel or HP USB 2.0 header Many HP ProLiant servers have the special 4–pin USB 2.0 header connector on the system board, which may be orientated vertically or horizontally. Two cables are available for connecting to this USB 2.
2. Attach a spare power cable from the server or workstation's internal power supply to the power connector. Figure 7 Attaching USB and power cable 1 and 4 Power cable 2 and 5 USB cable 3 RDX Removable Disk Backup System 6 server or workstation's power supply Secure the RDX Removable Disk Backup System NOTE: The latches and side views of your server or workstation model may not be exactly the same as shown in the illustrations. Please refer also to you system's documentation.
No mounting hardware used 1. Use the M3 screws provided with the server or the M3 screws provided in the accessory kit. Check that the holes in the chassis are aligned with the holes in the sides of the drive and use a regular Phillips screwdriver to secure the M3 screws, as shown in the figure below. Figure 8 Securing drive, no mounting hardware used 1. M3 screws, supplied 2. Ensure blanking plates are in place over empty bays and replace the cover on the server or workstation.
3 Installing an HP RDX USB 3.0 External Removable Disk Backup System If you are installing an HP RDX USB 3.0 Internal Removable Disk Backup System, please refer to Installing an HP RDX USB 3.0 Internal Removable Disk Backup System (page 8).
1. Plug the Type B (square) connector on the USB cable into the socket on the back of the RDX Removable Disk Backup System and connect the Type A (flat) connector to the server or workstation. Figure 10 Connecting the USB cable 2. Plug the rounded end of the AC adapter into the RDX Removable Disk Backup System and use the supplied power cord to plug the AC adapter into a power outlet. (The supplied power cord is appropriate for your geographical region.
4 Operating your RDX Removable Disk Backup System In this chapter: • Install the RDX utility (page 16) • Front panel (page 16) • Media (page 17) • Loading and unloading (page 17) • Removing power from the unit (page 19) Install the RDX Removable Disk utility (Windows only) The RDX Removable Disk utility ensures that the eject function operates correctly under Windows.
NOTE: On the internal model, the Eject button is to the right of the cartridge slot. Media For best performance we recommend HP branded media. The RDX Removable Backup System supports any HP RDX cartridge. Cartridges are available in different capacities to support your storage requirements. Order online at: http://www.hp.com/go/storagemedia. Write-protecting cartridges If you want to protect the data on a cartridge from being altered or overwritten, you can write-protect the cartridge. 1.
2. Push the cartridge gently into the unit until it locks into place with a clicking sound. Figure 13 Inserting a cartridge 1. write protect tab 2. keyed corner Removing cartridges NOTE: For the eject function to operate correctly, the HP RDX utility should be installed immediately after installation. See Install the RDX utility (page 16). There are two ways to eject a cartridge under normal operation. If the eject function does not operate correctly, see Emergency eject (page 22).
Unload using the eject button 1. Press the Eject button on the front panel. Figure 14 Ejecting a cartridge 1. cartridge activity LED NOTE: 2. eject button On the internal model, the Eject button is to the right of the cartridge slot. Figure 15 Front panel of an internal drive 2. The drive completes any task it is currently performing and ejects the cartridge. When the cartridge has been ejected by the unit, grasp the exposed sides of the cartridge and pull it straight out.
5 Troubleshooting In this chapter: • General Procedure (page 20) • Using the RDX utility for diagnostics (page 22) • Understanding the LEDs (page 21) • Emergency eject (page 22) • RDX Removable Disk Backup System does not appear in Device Manager (page 23) • Unit performance seems slow (page 23) • Write error (page 23) • Firmware download fails with Windows Server 2003 (page 23) • System will not complete boot process (page 23) General Procedure If a problem occurs, the first step is to tr
2. If the problem persists, check the environmental conditions against the specified limits (refer to the RDX QuickSpecs on http://www.hp.com). Perhaps move the drive to a more suitable site. Has a new operating system been installed in the host server or workstation? Has new backup software been installed? The problem could lie with the host or the software. Consult the server or workstation's operating manuals, the software manual, or seek help from a service engineer.
Table 2 Power LED (continued) LED Status Meaning Action required utility and try again. If necessary, use Windows Explorer to eject the cartridge (right-click on the drive letter for the RDX Removable Disk Backup System and select Eject). Cartridge Activity LED Table 3 Cartridge LED LED Status Meaning Action required OFF Not ready The cartridge is not inserted correctly or the unit has no power. Make sure the cartridge is inserted correctly; it should lock into place with a clicking sound.
1. 2. 3. 4. If using the internal RDX Removable Disk Backup System, turn off your server or workstation. If using the external RDX Removable Disk Backup System, unplug the power cable. Insert a large straightened paper clip (or similar object) into the Emergency Eject Hole (see Front panel with LEDs (page 21)) and hold for 10–15 seconds. Do not insert the object in the hole at an angle. Keep the object straight and apply some force to eject the cartridge.
1. 2. 3. 4. 24 Make sure you are using the latest BIOS for your system by checking http://www.hp.com/ support Disable USB boot in the BIOS and retry. Attempt to eject the cartridge and retry boot, or boot with the RDX Removable Disk Backup System disconnected. If using a FAT32 formatted cartridge, reformatting to another file system may fix the problem.
6 Replacing an internal RDX Removable Disk Backup System In this chapter: • To disconnect your RDX Removable Disk Backup System (page 25) • To reconnect your RDX Removable Disk Backup System (page 25) If your RDX Removable Disk Backup System proves to be faulty and cannot be repaired and it is still covered by the original warranty, it will be replaced. HP will provide a replacement unit free of charge.
7 USB Configuration Guide In this chapter: • USB in HP StorageWorks devices (page 26) • USB terminology (page 26) • Setting up a USB network (page 27) • USB cables (page 27) USB in HP StorageWorks devices The RDX Removable Disk Backup system is a USB 3.0 logo certified device. It supports the high-speed USB transfer rate with a theoretical maximum transfer of over 50 MB/s. (The actual backup rate will be less. This is defined by the transfer rate of the drive and the compressibility of the data.
The transfer speed capabilities of a device are often referred to by the USB specification revision in which the transfer rate was defined. Therefore a USB 3.0 and a USB 2.0 Hub will support high, full and low speed, but a USB 1.1 hub will only support full and low speed. The USB specification was developed and is maintained by the USB organization. The USB organization also conducts a certification program.
8 Support and other resources HP technical support For worldwide technical support information, see the HP support website: http://www.hp.com/support Before contacting HP, collect the following information: • Product model names and numbers • Technical support registration number (if applicable) • Product serial numbers • Error messages • Operating system type and revision level • Detailed questions For continuous quality improvement, calls may be recorded or monitored.
Table 4 Document conventions (continued) Convention Element Monospace text • File and directory names • System output • Code • Commands, their arguments, and argument values Monospace, italic text • Code variables • Command variables Monospace, bold text WARNING! CAUTION: IMPORTANT: NOTE: Emphasized monospace text Indicates that failure to follow directions could result in bodily harm or death. Indicates that failure to follow directions could result in damage to equipment or data.
Index A LEDs, 16, 21 front view, 5 attach mounting hardware internal drive, 9 H backup software problems, 20 boot fails, 23 buttons Eject, 18 Unload, 19 handling cartridges, 17 help obtaining, 28 host problems, 20 HP technical support, 28 C I cartridge, 17 handling, 17 loading, 17 unloading, 18, 19 write protect, 17 Cartridge activity LED, 16, 21, 22 cartridges inserting, 17 problems, 20 removing, 18, 19 CD-ROM contents, 6 connect power cable external drive, 14 internal drive, 11 connect USB cable e
installation, 16 troubleshooting, 22 related documentation, 29 S secure drive internal drive, 12 slow performance, 23 Subscriber's Choice, HP, 29 supported operating systems, 5 symbols in text, 29 T technical support HP, 28 service locator website, 28 text symbols, 29 U unload emergency eject, 22 Unload button, 19 unloading cartridges, 17 eject button, 19 mouse right-click, 18 USB cable external drive, 14 internal drive, 10 usb cables, 27 usb configuration guide, 26 usb network, 27 usb terminology, 26 us
