HP RDX USB 3.0 Removable Disk Backup System user guide (484933-014, August 2012)

Table 2 Power LED (continued)
Action requiredMeaningLED Status
utility and try again. If necessary, use Windows Explorer to
eject the cartridge (right-click on the drive letter for the RDX
Removable Disk Backup System and select Eject).
Cartridge Activity LED
Table 3 Cartridge LED
Action requiredMeaningLED Status
The cartridge is not inserted correctly or the unit has no power.Not readyOFF
Make sure the cartridge is inserted correctly; it should lock into
place with a clicking sound. Check the power cables.
None. The unit is connected to a RDX service and carrying out
a read, write or seek operation.
ActivityBlinking GREEN
Constant blinking indicates that the cartridge is being used for
RDX backup.
All other operations have a dot-dot-dot-dash pattern.
The unit has detected a cartridge fault condition. Check for the
following fault conditions:
FaultSteady AMBER
• The cartridge is not compatible with the RDX Removable Disk
Backup System
• The cartridge has been severely damaged
• The cartridge has not been fully inserted
If this does not resolve the problem, run the RDX diagnostic
application.
Using the RDX utility for diagnostics
The RDX Utility is a Windows™ application that allows you to diagnose problems with your RDX
Removable Disk Backup System. It is normally installed immediately after connecting the RDX unit
to ensure that the eject function operates correctly, see Install the RDX utility (page 16).
With the RDX utility, you can:
• Identify RDX Removable Disk Backup Systems attached to your server or workstation.
• Retrieve device and cartridge status information.
• Download and upgrade the firmware in the RDX Removable Disk Backup System from http://
www.hp.com/support/rdx.
• Test the unit and the cartridge.
To run the RDX Utility for Windows
Click Start > All Programs > RDX Utility > RDX Utility. For instructions on using the RDX utility, click
Help.
Emergency eject
NOTE: Do not emergency eject a cartridge while the cartridge activity LED is flashing.
If the cartridge does not eject, using either the eject button or the right-click eject methods, use the
following emergency eject hole method to recover the cartridge.
22 Troubleshooting