HP StorageWorks RDX Removable Disk Backup System User Guide Part number: 484933–001 First edition: June 2008
Legal and notice information © Copyright 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Contents About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . Intended audience . . . . . . . . Related documentation . . . . . . Document conventions and symbols HP technical support . . . . . . . Product warranties . . . . . . . . Registering your drive . . . . . . Subscription service . . . . . . . HP websites . . . . . . . . . . . Documentation feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unload using the eject button . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing power from the unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . General Procedure . . . . . . . . . . . . . . . . . . Understanding the LEDs . . . . . . . . . . . . . . . . Power LED . . . . . . . . . . . . . . . . . . . Cartridge Activity LED . . . . . . . . . . . . . . Using the RDX utility for diagnostics . . . . . . . . .
Figures 1 Front view of the RDX Removable Disk Backup System . . . . . . . . . . . . . . . . 11 . . . . . . . . . . . . . . . . . . . . . . . . 14 3 Installing RDX Removable Disk Backup System . . . . . . . . . . . . . . . . . . . . 15 4 Orientation of special ProLiant internal connector . . . . . . . . . . . . . . . . . . 16 5 Connecting to a standard USB port . . . . . . . . . . . . . . . . . . . . . . . . 17 6 Connecting to a special USB port . . . . . . . . . . . . . . . . . . . . . . . . .
Tables 1 Document conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 7 2 Power requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 3 Power LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 4 Cartridge LED 30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About this guide This guide provides information about: • Installing the HP StorageWorks RDX Removable Disk Backup System • Using the HP StorageWorks RDX Removable Disk Backup System • Troubleshooting the HP StorageWorks RDX Removable Disk Backup System Intended audience This guide is intended for users who install, operate and maintain HP StorageWorks RDX Removable Disk Backup Systems.
CAUTION: Indicates that failure to follow directions could result in damage to equipment or data. IMPORTANT: Provides clarifying information or specific instructions. NOTE: Provides additional information. HP technical support For worldwide technical support information, see the HP support website: http://www.hp.
HP websites For additional information, see the following HP websites: • • • • • http://www.hp.com http://www.hp.com/go/storage http://www.hp.com/service_locator http://www.hp.com/support/manuals http://www.hp.com/support/downloads Documentation feedback HP welcomes your feedback. To make comments and suggestions about product documentation, please send a message to storagedocs.feedback@hp.com. All submissions become the property of HP.
About this guide
1 Before you start In this chapter: • • • • • • “Overview” on page 11 “Which operating systems are supported?” on page 11 “How do I connect the drive to my server?” on page 11 “What are the mounting requirements for an internal device?” on page 12 “RDX Removable Disk utility” on page 12 “Using the HP StorageWorks CD-ROM” on page 12 Overview The HP StorageWorks RDX Removable Disk Backup Systems is a removable, ruggedized, hard disk drive system.
For internal drives, the USB 2.0 connection is via an internal port on the server’s system board, which may be a standard Type A connector or a 4–pin header cable. What are the mounting requirements for an internal device? Mounting bay You need one industry-standard, 5¼-inch, half-height bay in which to install the HP RDX Removable Disk Backup System.
2 Installing an internal RDX Removable Disk Backup System If you are installing an external RDX Removable Disk Backup System, please refer to “Installing an external RDX Removable Disk Backup System” on page 21. NOTE: It is important to ensure that you connect your drive to a USB 2.0 port. The drive will work on a USB 1.1 port but performance will be severely degraded.
3. Remove the cover and front panel from the server, as detailed in your server’s documentation. As you work inside the server, you may have to disconnect other signal cables or power cables from other devices to maneuver the new drive into place. If you have to do this, make a note of their position and connections so you can put them back correctly later. Figure 2 Removing cover from typical server 4.
• Mounting screws: Other HP ProLiant server models, such as ML350 and ML370, require the use of special locating screws with no mounting rail. Use a Torx screwdriver to attach the appropriate screws. You may need to purchase the M3 screws separately. Other servers Attach the appropriate mounting hardware. Refer to the manufacturer’s documentation for instructions. • If you are installing on a server that requires a tray, place the RDX Removable Disk Backup System in the tray.
Connect cables to the server Decide which USB cable to use Look at the diagram on the inside of the side panel of the server to establish whether the server has an internal USB port and its location. This may be a Type A USB connector or a special 5–pin connector with one pin missing for keying. Three USB cables are supplied with your RDX Removable Disk Backup System. • Many HP ProLiant servers have the special USB connector on the system board, which may be orientated vertically or horizontally.
Figure 5 Connecting to a standard USB port • If your server has a special USB port, use the supplied, special USB cable, as illustrated in Figure 6 on page 17. Select the special cable that is appropriate for the pin layout on the USB port. Figure 6 Connecting to a special USB port Attach USB and power cable to the RDX Removable Disk Backup System NOTE: The drive is not powered from the USB bus. It must be connected to the server’s power supply. 1.
2. Attach a spare power cable from the server’s internal power supply to the power connector. 1 and 4. power cable 3. RDX Removable Disk Backup System 2 and 5. USB cable 6. server’s power supply Figure 7 Attaching USB and power cable Secure the RDX Removable Disk Backup System NOTE: The server latches and side views of your server model may not be exactly the same as shown in the illustrations. Please refer also to you server documentation.
Mounting hardware used (HP ProLiant) Ensure that you use the correct mounting rails or locating screws, as described in “Attach mounting hardware” on page 14. The server also incorporates a locking mechanism to hold the RDX Removable Disk Backup System in place. 1. Push the server latch down to lock the drive into position. 2. Ensure blanking plates are in place over empty bays and replace the cover on the server. No mounting hardware used 1. Use the M3 screws provided with the server.
Installing an internal RDX Removable Disk Backup System
3 Installing an external RDX Removable Disk Backup System If you are installing an internal RDX Removable Disk Backup System, please refer to “Installing an internal RDX Removable Disk Backup System” on page 13. In this chapter: • “Connecting the power and USB cables” on page 21 Connecting the power and USB cables An external HP RDX Removable Disk Backup System will operate using any voltage in the range 100–240 volts (0.7 A, 50-60 Hz). No adjustment is needed.
1. Plug the Type B (square) connector on the USB cable into the socket on the back of the RDX Removable Disk Backup System and connect the Type A (flat) connector to the server. Figure 9 Connecting the USB cable 2. Plug the rounded end of the AC adapter into the RDX Removable Disk Backup System and use the supplied power cord to plug the AC adapter into a power outlet. (The supplied power cord is appropriate for your geographical region.
4 Operating your RDX Removable Disk Backup System In this chapter: • • • • • “Install the RDX utility” on page 23 “Front panel” on page 23 “Media” on page 24 “Loading and unloading” on page 25 “Removing power from the unit” on page 26 Install the RDX Removable Disk utility (Windows only) The RDX Removable Disk utility ensures that the eject function operates correctly under Windows.
1. cartridge activity LED 2. eject button / power LED 3. emergency reset hole Figure 11 Front panel NOTE: On the internal model, the Eject button is to the right of the cartridge slot. Media For best performance we recommend HP branded media. The RDX Removable Backup System supports any HP RDX cartridge. Cartridges are available in different capacities to support your storage requirements. Order online at: http://www.hp.com/go/storagemedia.
Loading and unloading Inserting cartridges 1. Insert a cartridge into the unit with the keyed corner facing the upper left corner of the RDX Removable Disk Backup System. The cartridge fits in only one orientation. (The write-protect tab is on the back right of the cartridge.) 2. Push the cartridge gently into the unit until it locks into place with a clicking sound. 1. write protect tab 2.
Unload using the eject button 1. Press the Eject button on the front panel. 1. cartridge activity LED 2. eject button Figure 13 Ejecting a cartridge NOTE: On the internal model, the Eject button is to the right of the cartridge slot. 2. The drive completes any task it is currently performing and ejects the cartridge. When the cartridge has been ejected by the unit, grasp the exposed sides of the cartridge and pull it straight out.
5 Troubleshooting In this chapter: • • • • • • • • • “General Procedure” on page 27 “Using the RDX utility for diagnostics ” on page 30 “Understanding the LEDs” on page 28 “Emergency eject” on page 30 “RDX Removable Disk Backup System does not appear in Device Manager” on page 31 “Unit performance seems slow” on page 31 “Write error” on page 31 “Firmware download fails with Windows Server 2003” on page 31 “System will not complete boot process” on page 31 General Procedure If a problem occurs, the first s
2. If the problem persists, check the environmental conditions against the specified limits (refer to http://www.hp.com). Perhaps move the drive to a more suitable site. Has a new operating system been installed in the host server? Has new backup software been installed? The problem could lie with the host or the software. Consult the server’s operating manuals, the software manual, or seek help from a service engineer. Understanding the LEDs Figure 14 Front panel with LEDs 1. cartridge activity LED 3.
Power LED Table 3 Power LED LED Status Meaning Action required OFF No power Check the power cable connection and replace the cable if necessary. You can use the power cable from your monitor or another device to check that the connection is working. If the power supply is present and the LED remains off, power cycle or reset the drive. If it still fails, call for service. Steady GREEN The drive is ready for operation None. This is normal. Blinking GREEN Ejecting None.
Cartridge Activity LED Table 4 Cartridge LED LED Status Meaning Action required OFF Not ready The cartridge is not inserted correctly or the unit has no power. Make sure the cartridge is inserted correctly; it should lock into place with a clicking sound. Check the power cables. Steady GREEN The cartridge is ready for operation None. This is normal. Blinking GREEN Activity None. The unit is carrying out a read, write or seek operation. Fault The unit has detected a cartridge fault condition.
2. Insert a large straightened paper clip (or similar object) into the Emergency Eject Hole (see “Front panel with LEDs” on page 28). Do not insert the object in the hole at an angle. Keep the object straight and apply some force to eject the cartridge. 3. When the cartridge has been ejected by the unit, grasp the exposed sides of the cartridge and pull the cartridge straight out. 4. Restart your server to reset the RDX Removable Disk Backup System.
1. Make sure you are using the latest BIOS for your system by checking http://www.hp.com/support 2. Disable USB boot in the BIOS and retry. 3. Attempt to eject the cartridge and retry boot, or boot with the RDX Removable Disk Backup System disconnected. 4. If using a FAT32 formatted cartridge, reformatting to another file system may fix the problem.
6 Replacing an internal RDX Removable Disk Backup System In this chapter: • “To disconnect your RDX Removable Disk Backup System” on page 33 • “To reconnect your RDX Removable Disk Backup System” on page 33 If your RDX Removable Disk Backup System proves to be faulty and cannot be repaired and it is still covered by the original warranty, it will be replaced. HP will provide a replacement unit free of charge.
Replacing an internal RDX Removable Disk Backup System
7 USB Configuration Guide In this chapter: • • • • “USB in HP StorageWorks devices” on page 35 “USB terminology” on page 35 “Setting up a USB network” on page 36 “USB cables” on page 36 USB in HP StorageWorks devices The RDX Removable Disk Backup system is a USB 2.0 logo certified device. It supports the high-speed USB transfer rate with a theoretical maximum transfer of over 50 MB/s. (The actual backup rate will be less.
The transfer speed capabilities of a device are often referred to by the USB specification revision in which the transfer rate was defined. Therefore a USB 2.0 Hub will support high, full and low speed, but a USB 1.1 hub will only support full and low speed. The USB specification was developed and is maintained by the USB organization. The USB organization also conducts a certification program.
Index A attach mounting hardware internal drive, 14 audience, 7 external drive connect power cable, 21 connect USB cable, 21 installation, 21 B F backup software problems, 27 boot fails, 31 buttons Eject, 25 Unload, 26 firmware download fails, 31 front panel, 23 LEDs, 24 LEDs, 28 front view, 11 C H cartridge, 24 handling, 24 loading, 25 unloading, 25, 26 write protect, 24 Cartridge activity LED, 24, 28, 30 cartridges inserting, 25 problems, 27 removing, 25, 26 CD-ROM contents, 12 connect power cabl
M media, 24 mounting requirements, 12 O operating systems, 11 operating your drive, 23 P performance, 31 power LED, 29 power requirements, 12 prepare mounting bay internal drive, 13 R RDX utility, 12 installation, 23 troubleshooting, 30 related documentation, 7 S secure drive internal drive, 18 slow performance, 31 Subscriber’s Choice, HP, 8 supported operating systems, 11 symbols in text, 7 38 T technical support HP, 8 service locator website, 9 text symbols, 7 U unload emergency eject, 30 Un
