HP Remote Graphics Software 5.4.0 User Guide

12 Troubleshooting RGS
This chapter provides suggestions on troubleshooting potential issues with RGS. Refer also to RGS error
messages on page 206 which lists the RGS error messages and their potential causes.
12.1 Potential RGS issues and troubleshooting
suggestions
Table 12-1 Potential RGS issues and troubleshooting suggestions on page 205 lists several potential
RGS issues, and provides a number of troubleshooting suggestions.
Table 12-1 Potential RGS issues and troubleshooting suggestions
Issue Suggestion
Can’t connect to the RGS Sender Verify that the pre-connection checklist is satisfied as
described in
Pre-connection checklist on page 77.
A connection is established but it appears to time out. See the section
Adjusting Network timeout settings
on page 127.
Graphics performance appears slow See
Optimizing RGS performance on page 201.
Remote audio doesn’t work
●
If using a Linux Receiver, verify that audio has been
installed correctly as described in
Linux Receiver Audio
Requirements on page 72.
●
See the troubleshooting suggestions in
Potential audio
issues on page 114.
Remote USB doesn’t work
●
Verify that USB has been correctly configured during
Receiver installation on Windows as described in
Installing the Receiver on Windows on page 45.
●
See the troubleshooting suggestions in
Troubleshooting
remote USB on page 123
ENWW
Potential RGS issues and troubleshooting suggestions
205