Installation Guide, First Edition: HP Lights Out Advanced / KVM Card

3 Troubleshooting
General Troubleshooting
The following table lists some possible problems with your HP Lights-Out Advanced / KVM
card, and provides some suggested solutions.
SolutionsProblem
Hardware problem:
• Must have supported power enabled.
Graphics error:
Black screen. No text is displayed.
• Must have a functional mode-1 PCI-X slot. Try
selecting another mode-1 slot on same
partition/backplane.
• Must have the card firmly seated in PCI-X/PCI-Xe
backplane slot.
• Must have a supported monitor.
• Must have verified cable connections to the card.
• Must have a functional HP Lights-Out Advanced /
KVM card.
acpiconfig problem:
• Must have acpiconfig set to windows or enable
vgaroute.
• Boot to EFI mode and check with acpiconfig
command.
Graphics error:
Display is unreadable.
• Ensure that the system firmware supports the HP
Lights-Out Advanced / KVM card.
• Ensure that the graphics resolution is compatible and
set correctly.
vKVM or vMedia features are not available. • Ensure that the LAN cable is connected properly.
• Ensure that the HP Lights-Out Advanced / KVM card
is connected to same network as the server
management processor.
ActiveX Error:Error message received when launching vKVM:
Windows has blocked this software because
it can't verify the publisher.
Publisher: Unknown Publisher
• Open a vMedia session on the server before running
vKVM.
• Select the Always trust content from this
publisher. option in Warning — Security
window after opening vMedia.
dvc.CAB
• Open vKVM again.
vKVM in Fullscreen mode is not supported when using
Reflection X.
Error message when using vKVM and Reflection X.
Use Internet Explorer only (other browsers are not
supported).
Web display not formatted properly when using Firefox
or Mozilla.
Ensure that the latest versions of Java and ActiveX are
installed.
Internet Explorer errors when opening vMedia or vKVM.
Core I/O Card Configurations
Both the HP Integrity rx7640 8-socket server and the HP rx8640 16-socket server always have at
least one core I/O card (factory installed in I/O chassis 1 in the rx7640, and in I/O chassis 0 in the
rx8640).
In an rx7640 with only one core I/O card and one HP Lights-Out Advanced / KVM card, the HP
Lights-Out Advanced / KVM card must be installed in I/O chassis 1, and in an rx8640 with only
8 Troubleshooting